TJ

Tyler Jorgensen

Mike White Ford of Coeur d'Alene

Overall Rating

4.8

(1051 reviews)

73

Reviews of Tyler Jorgensen

NK

NATHAN K.

Rathdrum, ID

07/03/2019

Verified Customer

Category: Service

Oil change

Motor oil spilt all over motor and exhaust

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/05/2019 09:49 AM

Nathan, we are so sorry to hear about your experience and would like to discuss it more with you. If you can please call (208) 664-9211 when it is convenient for you and ask for either Ed Baker or Chelsea White, we'd like to try and make this right for you. Once again, we apologize and we'd like to get to the bottom of this and find out what happened on our end to ensure that something like this never happens again.

Employees worked with

Tyler Jorgensen

Verified Customer

Hayden, ID

Ford Super Duty F-350 SRW

06/14/2019

Verified Customer

Category: Service

Tire rotation and oil change

After charging me for a tire rotation and over $200 dollars for an oil change I would expect the air in the tires to be adjusted appropriately the second time my tires have been rotated and the air not adjusted. It affects the way the truck drives and requires a lot of time to go back and have readjusted. I had to force a “free” tire rotation on my next 200 plus dollar oil change. Also had to swing back to have the correct mileage put on my window sticker reminder. Just frustrating when spending a lot of money on what should be a professional service. I expect more from a dealership service department. When I did business with Parker Toyota I could be confident that if they made mistakes it would be corrected and I would not be charged or receive a complimentary service. More training for all employees would certainly benefit the company. I hope the basic services can be improved because I prefer to do business with a local Ford dealer.

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/19/2019 10:59 AM

We are very sorry to hear about your experience. Please accept our sincerest apologies and know that we are taking your experience to heart and view all feedback as a learning opportunity. We promise to do better in the future and hope that if you give us the opportunity to do business with us again, your service will be exceptional. If you would like to discuss the matter further, our Service Manager, Ed, is always available at (208) 664-9211.

Employees worked with

Tyler Jorgensen

Verified Customer

Hayden, ID

Ford Expedition

10/31/2018

Verified Customer

Category: Service

Service was done, but unnecessary up-charges/work were pushed

Our service was done as asked, but several unnecessary up-charges/work were pushed, such as saying we needed to change spark plugs at 60k, when the manual clearly states 100k under normal use.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/06/2018 10:52 AM

Thank you so much for taking the time to rate and review our dealership. I am so sorry to hear about your visit. If you could please give me a call at 208-667-3510. We would like to continue doing business with you and we do appreciate you choosing Mike White Ford.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Tyler Jorgensen

JV

JAMES V.

Spokane, WA

10/30/2018

Verified Customer

Category: Service

Questionable Service

I like to be a loyal customer if I can. My last service appointment makes me wonder if I will continue with this dealership. During my last oil change; I asked them to rotate my tires and check one that kept loosing air. I was told the tires did not need rotating at 5000 miles and my tire was ruined and couldn’t be plugged due to a screw and there was another screw in the other back tire. They pushed to sell me two new tires several times. I assume the oil was changed. I asked them to plug the slow leak tire for me so I could get going after a lengthy appointment wait. I decided to take it elsewhere and if needed use the new spare to replace the “ruined tire”. I finally saw my truck parked in the lot after servicing and expected them to let me know it was finished so I could go. It was after 5 pm at this point. I waited about a half hour and had to go find someone in service to check me out.
I then took the tire in question to Les Schwab who happily plugged the ruined tire. I believe someone at White Ford tried to deceive me or was inept. I still have a free oil change/tire rotation there and am not sure I’ll go back. My first oil change there caused an oil leak that caused me to go back for another appointment and wait for them to fix it.
I’m not terribly impressed despite their professional appearance.
I was impresssed with the sales staff when I purchased my new 2018 F150. They offered plenty of incentives to make me feel comfortable with the deal. I would recommend them for sales but not service.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/31/2018 12:17 PM

Hello James, thank you so much for taking the time to rate and review our dealership. After reading this comment I can see where your frustration comes from. I am happy to hear that you had a wonderful experience with our sales department. If you could please give me a call at 208-667-3510, I would be more than happy to get you answer on what happen with your tire and oil leak. We want to continue doing business with you and make this right. We appreciate you choosing Mike White Ford.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Tyler Jorgensen

BB

BRIAN B.

Coeur D Alene, ID

08/01/2018

Verified Customer

Category: Service

SERVICE

It is my understanding the power sterring is electronic not hydrolic . If that is the case, the replacement of a circut board could prevent an accident, RATHER THAN scheduling and appointment 2 weeks out.
.

Not Recommended

Employees worked with

Tyler Jorgensen

KM

KEVIN M.

Hayden, ID

07/30/2018

Verified Customer

Category: Service

rock punctured tires

it took three visits to Parker to get this resolved, I had two flats up in the mountains, put the spare on first, plugged the second myself brought it Parker ford they plugged the first tire when I picked up up they didn't hear me about the second tire made a second appointment to repair the drivers rear,the woman in the service office said to have it there before 9 00 am , came in at 4 00 pm and it wasn't ready they were trying re plug a tire that I had to put two plugs in to get off the mountain because of size of the rip in the tire,waited until after 5 00 pm when they told it needed to be replaced , I brought it in the next day for replacement, I still have concerns if the first tire they plugged , it had A rock puncture threw the tire cords

Not Recommended

Employees worked with

Tyler Jorgensen

AJ

ALEX J.

Coeur D Alene, ID

03/13/2018

Verified Customer

Category: Service

Appointments don’t work

I made an appointment for a Saturday morning. The appointment took more than the usual, ruining my plans for the day, I didn’t get the car wash for the visit.

Not Recommended

Employees worked with

Tyler Jorgensen

LW

LAWRENCE W.

Coeur D Alene, ID

11/19/2021

Verified Customer

2

Category: Service

Quality control?

Ive always had my explorer serviced at this dealership. Ive always been satisfied.
This time…not so much.
My vehicle was in for a 60K service.
After driving it home (10 miles) the next morning i noticed 2 or 3 ounce size of transmission fluid on my garage floor. Crawled underneath with a light and saw that the transmission drain plug was hanging on by about a thread. Tightened it down, ran the engine to temperature and checked the fluid level. Couldn’t get a reading on the dip stick. Didn't look the the fill cap had recently been handed either ( cap covered with greasy dirt). My concern was that the transmission had been drained and not refilled and i drove it home with no transmission fluid.
Called the dealer and they had the car towed back to them. They said is was only about a quart low. They topped it off and said i was good to go and they apologized. Still don’t t know how low it really was. Had them document their mistake. Guess we will see if transmission issues arise.
Just didn’t expect this level of poor quality from a dealer. Coulda done this just as bad at the corner Jiffy Lube for 1/2 the cost.

Employees worked with

Tyler Jorgensen

MS

MARK S.

Liberty Lake, WA

10/28/2021

Verified Customer

5

Category: Service

Service

No comment

Employees worked with

Tyler Jorgensen

SO

STEVEN O.

Coeur D Alene, ID

10/27/2021

Verified Customer

7

Category: Service

Not very favorable at first

Well, as in the past with service at our local Ford Dealer it was less than uneventful. I brought my truck in for the oil change and recall of the tail gate problem. When I went to pick it up and paying the $92 or so dollar bill. As I drove away I figured I better check my tires and it read the same psi as when I brought it in meaning the tire pressure was not checked yet said it had and that the rotation was not done. Brining it back I was told by Kevyn that they forgot to flash the memory so I went to check all the other work to make sure it was done. I noticed the tail gate had not been open so was upset and Kevyn said it did not have to be opened as it was a harness. Ok. The oil looked to be changed thank goodness. After he pulled it out and me having a conversation with the Service Manager about my concerns I hope in my truck and the tire pressure was still wrong in all tires yet the service report listed all tires were at 35 psi. The service manager took the truck and fixed the problem mentioning the pressure gage was not functioning properly. Ok .99 cents will by a back up one. Though they never checked it the first time. This not being my first experience with total disregard for the customer. I appreciate the manager taking initiative for helping me out. I just have to say you guys can do better please. Thanks

Steve Ostrom

PS: Tyler took good care of my wife the next day.

Employees worked with

Tyler Jorgensen

SR

SHELLY R.

Spokane Valley, WA

10/22/2021

Verified Customer

10

Category: Service

Routine Maintenance

While I was happy with the way the service writer discussed the oil options with me and reviewed everything that was checked, I was disappointed with the time it took to let me know that my truck was ready. I could see my truck sitting in the lot (with the parking lights on) for over 15 minutes. When I went into the service bay to find out why I was still waiting, the service writer was eating a breakfast sandwich and claimed that he was "just finishing the paperwork". To me, this is not acceptable service as I was told my truck would be ready 8:00-8:15am and it was 8:20am when I went into the service bay after seeing my truck sitting. Thus, my truck was ready in the time promised. Additionally, the gentleman that helped me when I first arrived made a note for the service writer to check on the recall for my other truck and discuss scheduling with me, which did not happen and after seeing that breakfast seemed to be more important than making sure everything was taken care of, I didn't inquire again. I will call and schedule that with a different service writer.

Employees worked with

Tyler Jorgensen

SV

SHEILA V.

Hayden, ID

10/16/2021

Verified Customer

5

Category: Service

Oil change appointment

Took my Escape in for oil change. I told the service writer that I would need to wait for the service. I was informed it would take an hour. I checked back with the service writer 75 minutes later. He was talking to the another service writer and eating with my paperwork sitting in front of him. How long was the paperwork sitting there? We also had to wait a month for this appointment.

Employees worked with

Tyler Jorgensen

TH

THOMAS H.

Saint Maries, ID

09/28/2021

Verified Customer

5

Category: Service

Service

I would give the person who worked with me Tyler a 5 star rating. However the fact that the 2019 Ford Ranger truck that has only 34,000 miles on it needed new rear brakes AND that those brakes were not covered by warranty or the extended warranty I purchased, is very distressing. I've never owned a vehicle in which the brakes went out so quickly. Tyler was good. The truck and its warranty is not.

Employees worked with

Tyler Jorgensen

WS

WILL S.

Hayden, ID

07/02/2021

Verified Customer

Category: Service

Oil change tire rotation

Price quoted over phone and on the signed work order was increased when paying from about $50 to $60. The technician claimed error guessing the engine size and oil needed. Not looking to take advantage of a business but a signed work order is normally honored.

Not Recommended

Employees worked with

Tyler Jorgensen

SD

SCOTT D.

Hauser, ID

02/14/2021

Verified Customer

Category: Service

Service is getting worse

Having to wait to get the truck serviced either means our community is too big tvese days or ford is not building them like they used too.

It took over a week of waiting to get a date. When I arrived to drop the truck off a day ahead of schedule i added a few items to the service request.

When I returned two days later, because the truck want looked at until later in the day instead of early the day it was scheduled, the additional items I requested to have completed were not.

I had to wait longer at the dealership.
$600 for a 60k service, wipers, air filters and new tail light bulbs.

Mike, you have to figure something out or i am gone.

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2021 02:15 PM

Scott, thank you for taking the time to speak with us over the phone. We appreciate having you as a customer and look forward to serving you again in the future!

Employees worked with

Tyler Jorgensen

MW

MARIANNE W.

Plummer, ID

01/29/2021

Verified Customer

Category: Service

Truck service

Excellent truck service. Tyler tried to sell tires Wanted to hustle me right in! We purchased tires 2 years ago there and got 36k miles on a 65k mile rated tire. Tyler was supposed to check into this and get back to us
Never heard from him

Not Recommended

Employees worked with

Tyler Jorgensen

RT

RICHARD T.

Athol, ID

12/14/2020

Verified Customer

Category: Service

What good is a warranty??

It was great finally somebody took the time to look up the history of car. And I was right the windshield was replaced which my salesman (Ray) and the woman in charge of service denied it what a bunch of frickin liars!!! To Lazy To Look Up!! The A pillar trim flew off the car during the full BUMPER to BUMPER FORD 12 month warranty went in to get piece replaced. Said the glass was never replaced but yesterday a parts man looked it up and it was right there in the records!! but I still had to pay for half of it even though I payed for full warranty. What good is a warranty when you can't back it up.
I saw the R code mustang in there love it and want it(I can pay cash with no salesman involved) but if you can't cover a warranty for an explorer you probably won't cover a mustang!!!

Not Recommended

Employees worked with

Tyler Jorgensen

TF

THOMAS F.

Coeur D Alene, ID

12/10/2020

Verified Customer

Category: Service

1 hour 40 min for a scheduled oil change

to long for oil change

Recommended

Employees worked with

Tyler Jorgensen

Verified Customer

Hayden, ID

12/03/2020

Verified Customer

Category: Service

Oil change

A simple oil change. No tire rotation. Still took two hours. With a scheduled appointment!!

Way too long to have to wait for an oil change with a preplanned appointment...

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/03/2020 11:00 AM

Anonymous, thank you for bringing this to our attention. Our assistant service manager Kevyn is going to be giving you a call today to discuss this directly with you and present a possible solution. Thank you so much for your understanding and we are so sorry that this happened.

Employees worked with

Tyler Jorgensen

LG

LINDA G.

Hayden, ID

10/26/2019

Verified Customer

Category: Service

pressure to perform maintenance

When dropping off my vehicle for an oil change, I was immediately informed that it needed hundreds of dollars worth of "scheduled" maintenance. This was not mentioned over the phone when I scheduled the oil change and before it had been looked at by anyone. I asked that only the oil change be performed at that time. (Which was honored). After leaving the car for its oil change, I reviewed the Ford recommended schedule for maintenance under normal driving conditions. None of the maintenance I was encouraged to have done that day were (per my manual) due to be completed. I asked a mechanic (not an employee of MW Ford, but a trained mechanic) what was recommended for my vehicle at its current mileage and he agreed with my assessment that it was not yet time for the maintenance recommended by your advisor. When I returned to pick up my vehicle, my advisor informed me that it now needs new rear brakes, and it rotors turned and perhaps replaced, at an additional $400+. I was informed that it could be done right away. It may need the brake job, but the experience earlier that day left me suspicious. If I had just said "go ahead" to the recommended services, my service bill would have gone from $45 for an oil change, to just over $1000 for maintenance that my vehicle likely does not require at this time.

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/29/2019 03:50 PM

Linda, we understand and hear your concerns. We apologize for not communicating clearly. Every vehicle has two maintenance schedules - one for normal driving conditions and another for severe driving conditions. What we failed to explain was that we recommend that customers adhere to the severe driving condition recommendations due to the local weather extremities and the toll it takes on vehicles. Every vehicle is unique and requires maintenance at different intervals based on the environmental and driving conditions in addition to mileage considerations. We hope that this explanation clears up the miscommunication that occurred when you picked up your vehicle. Trust is important and we hope that we have the opportunity to regain your trust in the future.

Employees worked with

Tyler Jorgensen

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