TJ

Tyler Jorgensen

Mike White Ford of Coeur d'Alene

Overall Rating

4.8

(1051 reviews)

73

Reviews of Tyler Jorgensen

DS

DAMON S.

Coeur D Alene, ID

06/02/2019

Verified Customer

Category: Service

i had an emergency with my tires and it was late Friday afternoon and i had to drive in from Spokane. It was resolved. Cole did a good job

My review of this matter leads me into my next schedule visit on Tuesday. Since my tires were replaced I developed an immediate noise which I believe originates from my left rear tire . I don't believe it to be my brake pads as my records show they were fine the last time they looked and checked. That leads me into a a very antagonistic observance with my electronic warning lights ranging from Collision Warning Malfunction light comes on and off all the time , my ABS Trac light comes on now all the time, other warnings come on that I have never sen previously, my icons of showing the snow or slip traction icons come on all the time now. I have records that I have actually paid to this looked at previously and it seems that the work has not be satisfied as it looks like a Las Vegas show so I need to get this resolved as i love my car which I purchased form your dealership. I hope I can finally get this resolved as it causes me concern for sure. Thank you Damon Schlenske a MKX owner. 406 439 9155 see you guys Tuesday June 4th

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/08/2019 09:07 AM

Thank you so much, Damon for this 5 star review! I`m pleased to hear that you and Jesse our working on your MKX together. If there is anything you need, please do not hesitate to call. We appreciate you choosing Mike White Ford and hope you have a wonderful weekend!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Tyler Jorgensen

SP

STEVE P.

Coeur D'Alene, ID

05/04/2019

Verified Customer

Category: Service

Overpriced for a Dodge Oil & Filter Change

I used to have great service when I was dealing with Joe Patafio as my service adviser, but since he is no longer working out on the service desk, I have no one there who knows about my 2004 Dodge Diesel. When I went in for my oil change the other day, I was told it would be $89 (I am guessing that is what it cost for a Ford Diesel oil change). I almost walked out right then, and maybe I should have. Then when I asked if they could change out my fuel filter for free, as I had brought one with me, I was told that it would be another $80+ as it takes .7 hours to change out the fuel filter. Again, they must be quoting the time it takes to change out a Ford fuel filter as it only takes 5 minutes to change out a fuel filter on my Dodge diesel. I know because I just timed myself doing the job here at home. I even informed the service adviser that his timing is way off, as .7 hours was too long to change my Dodge fuel filter. I was told that this is the standard time for fuel filters change outs. I let the adviser know that this time needs re-calibrated. I was given a lower price at checkout of $82.78 for my oil change and when I asked how come it still cost so much, I was told that I signed the paper work at $89. Not good customer service I think. After I left Mike White Ford, I called both Findlay Dodge and Dave Smith here in CDA, and found out that they only charge $69.75 for a Dodge oil and filter change on my diesel. I guess with your new higher pricing for Dodge oil changes, you have lost me as a customer. I have been a loyal customer since 2009 when I first went to Tom Addis Dodge. I will NOT be recommending your service department to any of my Dodge friends. I sure miss working with Joe Patafio who knows all about Dodge diesel trucks.

Not Recommended

Employees worked with

Tyler Jorgensen

LM

LINDA M.

Spokane, WA

03/11/2019

Verified Customer

Category: Service

Over paid

We over paid for our truck, tried to get the dealership to buy it back 6 months later. The difference that was offered was $5-6,000 less than what we paid for the truck 6 months earlier. How does that much depreciation occur in 6 months??? So either we were over charged in the first place or taken advantage of on the other end. We tried to work with the dealership but never got anywhere. So now we owe ( a lot more) than what the truck is worth. Not a great feeling. This was our second purchase from the dealership, so we spent a lot of money there in one year. Never will do business with the dealership again nor EVER recommend it to anyone.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/12/2019 11:22 AM

Hello Linda, thank you so much for taking the time to rate and review our dealership. After speaking with my General Sales Manager Nate Bligh, we would like to discuss this matter with you over the phone. If you would not mind giving us a call at 208-664-9211 so we can hopefully find a solution. We appreciate you choosing Mike White Ford and look forward to hearing from you.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Tyler Jorgensen

Verified Customer

Post Falls, ID

11/21/2018

Verified Customer

Category: Service

employees not very well trained and don't know their products

service writer was condescending acting like I did not know any more about a vehicle than putting the key in, starting it and driving. He just started saying things that were B.S. to try to justify taking over an hour to do an oil change after waiting more than a week plus to get an appointment ( for an oil change? ) I can't see this dealer making it with this kind of service. The parts department is no better, young guy behind the counter does not know how to do his job and just starts with the B.S. talk making up stuff rather saying he is incompetent. I asked him how to turn side mirror heaters and he said they are on all the time so I said then if they are fogged up they must be defective then he states not necessarily. He told me the standard side mirror would cost $800.00 each ( I went to a ford parts website and found # 17682 right outer mirror, power heated memory folding body color for $315.43 ) not quite $800.00. The management might want to do some training of their employees. I previously had come in to find out what other years the running boards on my truck would fit and the same parts guy said that info was not in the computer, I highly dought that the parts department today can do less the what could be done back in the '70s. It sucks because of employees like yours and not having competition neer by this may be the last Ford I will own.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/23/2018 09:41 AM

Thank you for taking the time to write this review! We would like to continue doing business with you, if you would not mind giving me a call so we can discuss more about the situation to make this right. When you have a chance please give me a call at 208-667-3510. We appreciate you choosing Mike White Ford and look forward to hearing from you.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Tyler Jorgensen

Verified Customer

Hayden, ID

Ford Expedition

10/31/2018

Verified Customer

Category: Service

Service was done, but unnecessary up-charges/work were pushed

Our service was done as asked, but several unnecessary up-charges/work were pushed, such as saying we needed to change spark plugs at 60k, when the manual clearly states 100k under normal use.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/06/2018 10:52 AM

Thank you so much for taking the time to rate and review our dealership. I am so sorry to hear about your visit. If you could please give me a call at 208-667-3510. We would like to continue doing business with you and we do appreciate you choosing Mike White Ford.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Tyler Jorgensen

JV

JAMES V.

Spokane, WA

10/30/2018

Verified Customer

Category: Service

Questionable Service

I like to be a loyal customer if I can. My last service appointment makes me wonder if I will continue with this dealership. During my last oil change; I asked them to rotate my tires and check one that kept loosing air. I was told the tires did not need rotating at 5000 miles and my tire was ruined and couldn’t be plugged due to a screw and there was another screw in the other back tire. They pushed to sell me two new tires several times. I assume the oil was changed. I asked them to plug the slow leak tire for me so I could get going after a lengthy appointment wait. I decided to take it elsewhere and if needed use the new spare to replace the “ruined tire”. I finally saw my truck parked in the lot after servicing and expected them to let me know it was finished so I could go. It was after 5 pm at this point. I waited about a half hour and had to go find someone in service to check me out.
I then took the tire in question to Les Schwab who happily plugged the ruined tire. I believe someone at White Ford tried to deceive me or was inept. I still have a free oil change/tire rotation there and am not sure I’ll go back. My first oil change there caused an oil leak that caused me to go back for another appointment and wait for them to fix it.
I’m not terribly impressed despite their professional appearance.
I was impresssed with the sales staff when I purchased my new 2018 F150. They offered plenty of incentives to make me feel comfortable with the deal. I would recommend them for sales but not service.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/31/2018 12:17 PM

Hello James, thank you so much for taking the time to rate and review our dealership. After reading this comment I can see where your frustration comes from. I am happy to hear that you had a wonderful experience with our sales department. If you could please give me a call at 208-667-3510, I would be more than happy to get you answer on what happen with your tire and oil leak. We want to continue doing business with you and make this right. We appreciate you choosing Mike White Ford.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Tyler Jorgensen

EH

EDWIN H.

Coeur D'Alene, ID

10/26/2018

Verified Customer

Category: Service

Finally ...

I purchased my F150 there in 2014. This was the VERY first time I've EVER had anything nice to say about them. They've changed 2ce and this time it looks like there's finally some customer oriented people there. While the jury is still out ... it was a pleasant visit were everything was done right the first time. If this happens the next couple of times I will recommend them.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/27/2018 09:19 AM

Hello Edwin, thank you so much for this 5 star review! We would like to continue business with you and try to make each visit better than the last. I am truly happy to hear that you had an excellent time with us. We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Tyler Jorgensen

Verified Customer

Liberty Lake, WA

Ford Super Duty F-350 SRW

10/26/2018

Verified Customer

Category: Service

no problems

quick service

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/26/2018 10:07 AM

Thank you so much for this 5 star review! We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Tyler Jorgensen

DD

DEREK D.

Kellogg, ID

08/31/2018

Verified Customer

Category: Service

Poor Service

Made my appointment explaining all the issues. Appointment was three weeks out. Dropped it off and was treated like I didn't have an appointment and just showed up. Was told they did not think they could get to all of what was wrong. Picked it up and was told that I would have to come back in another month for the electronic issue to be looked at. Bought new tires but they did not have any paperwork they could provide me as to the warranty on the tires, specs or anything. Also said they could not do a tire alignment because it machine was tied up. Not sure why I put the effort into making an appointment for service work if they do not perform the work needed when i bring it in. Then tell me I have to come back in a month for somebody just to look at why my taillight assembly is out. Let's hope I do not get a ticket for having a taillight out between now and then.

Not Recommended

Ed B., Service Manager from Mike White Ford of Coeur d'Alene responded on 09/04/2018 03:22 PM

Spoke with our customer, have scheduled appointment for 9/5 to inspect taillight concern and will provide paperwork on tires at that time..
Thank you Mr. D.

Employees worked with

Tyler Jorgensen

BB

BRIAN B.

Coeur D Alene, ID

08/01/2018

Verified Customer

Category: Service

SERVICE

It is my understanding the power sterring is electronic not hydrolic . If that is the case, the replacement of a circut board could prevent an accident, RATHER THAN scheduling and appointment 2 weeks out.
.

Not Recommended

Employees worked with

Tyler Jorgensen

KM

KEVIN M.

Hayden, ID

07/30/2018

Verified Customer

Category: Service

rock punctured tires

it took three visits to Parker to get this resolved, I had two flats up in the mountains, put the spare on first, plugged the second myself brought it Parker ford they plugged the first tire when I picked up up they didn't hear me about the second tire made a second appointment to repair the drivers rear,the woman in the service office said to have it there before 9 00 am , came in at 4 00 pm and it wasn't ready they were trying re plug a tire that I had to put two plugs in to get off the mountain because of size of the rip in the tire,waited until after 5 00 pm when they told it needed to be replaced , I brought it in the next day for replacement, I still have concerns if the first tire they plugged , it had A rock puncture threw the tire cords

Not Recommended

Employees worked with

Tyler Jorgensen

Verified Customer

Coeur D Alene, ID

05/11/2018

Verified Customer

Category: Service

Not as good as when it was Addis

Took car in for an oil change and bought a rear window wiper that I didn’t need and they broke something when they tried to install it. Now it doesn’t work at all. Worked perfectly before I too it in. Addis wasn’t great but much better place then than it is now.

Also, takes way to long to get in for service appointments anymore.

Not Recommended

Employees worked with

Tyler Jorgensen

AW

ARLENE W.

Post Falls, ID

04/20/2018

Verified Customer

Category: Service

Tire Price

Gus Johnson Ford has the same tire for 227 each. I though your price would be the same. I picked the tires off of the Ford web site. Your special of buy 3 and 1 for a dollar is why I came to Parker. But your tires the same tire as Gus Johnson Ford were marked up to 274 a tire. Guess that is how you trick people into thinking they are getting a tire free. 47 dollars more for each tire. What a ripe off. If it sounds too good it usually is. It is a shame to be tricked. My fault. I should have asked more questions. Just thought the price would be the same.

Thanks for a learning experience
Arlene Watson
208 773 5228

Not Recommended

Employees worked with

Tyler Jorgensen

CW

CODY W.

Athol, ID

04/05/2018

Verified Customer

Category: Service

Rip you off

They are over priced and rip you off. They all lie have poor service and are rude. Never will i buy a car from them again or any service done there.

Not Recommended

Employees worked with

Tyler Jorgensen

AJ

ALEX J.

Coeur D Alene, ID

03/13/2018

Verified Customer

Category: Service

Appointments don’t work

I made an appointment for a Saturday morning. The appointment took more than the usual, ruining my plans for the day, I didn’t get the car wash for the visit.

Not Recommended

Employees worked with

Tyler Jorgensen

RG

RICHARD G.

Coeur D'Alene, ID

08/06/2021

Verified Customer

Category: Service

oil change / tire rotation

friendly and good service

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/10/2021 10:48 AM

Richard, thank you for the 5 star review! We're so glad that your oil change experience was a success! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Tyler Jorgensen

MC

MONTE C.

Post Falls, ID

08/05/2021

Verified Customer

Category: Service

Great Service and Customer Care!

First class service and support team at Mike White Ford. Tyler, Adam, Connor and other gentleman (forgot his name) from shuttle earlier this morning, as well as parts department and service bay crew were excellent. Thanks for great customer service!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/10/2021 10:46 AM

Monte, thank you for the great review! First class service is what we always strive to provide! We will be sure to pass along your kind words to all mentioned! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Tyler Jorgensen

JB

JOHN B.

Post Falls, ID

08/05/2021

Verified Customer

Category: Service

Mike white Ford.

I Really Like Mike white Ford. They have always treated me with the excellent. they have an excellent service department.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/10/2021 09:36 AM

John, thank you for the excellent review! We really like you as well! We're so glad that you have had excellent experiences with our team and our service department! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Tyler Jorgensen

WK

WILLIAM K.

Coeur D Alene, ID

08/03/2021

Verified Customer

Category: Service

Friendly people.

Always been treated top notch also good coffee thank you

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 02:11 PM

William, thank you for the 5 star review! We're so glad that you always feel like you're treated well and we're also glad that you enjoy the coffee! Feel free to stop by for a cup any time! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Tyler Jorgensen

Verified Customer

Hayden, ID

08/01/2021

Verified Customer

Category: Service

customer care needs work

Brought my truck in for a standard 5,000 service, which is normally done in 45-60 minutes. Did not require tire rotation . After 1 hour, work still not done. I had to leave, but it was agreed that I would be back by 5:15. I came back an hour earlier and waited another half hour. The attendant wanted to charge me for new wipers and 2 new filters, even though I have always had the extended maintenance option. For some reason, this is not the first time my option has not been immediately recognized. I finally left after a total of 1 and a half hours, without my usual free car wash coupon, as I discovered.

Recommended

Employees worked with

Tyler Jorgensen

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