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WS

WALKER SEVIER

Greg Hubler Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(84 reviews)
0

Reviews of WALKER SEVIER

JD
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Jill D.
New Castle, IN
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service/ kind workers
My stay was short, comfortable, and the service done was explained to me.
Recommended
CHUCK O., service manager from Greg Hubler Hyundai responded on 11/27/2018 10:59 AM

Thank you for a great survey have a great holiday

chuck oliver
Employees worked with
WS
WALKER SEVIER
JH
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Jimmie H.
Hartford City, IN
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very satisfied
Set up appointment and was in and out very quickly
Recommended
CHUCK O., service manager from Greg Hubler Hyundai responded on 11/20/2018 03:45 AM

THANK YOU FOR THE GREAT SURVEY

chuck oliver
Employees worked with
WS
WALKER SEVIER
Verified Customer
Portland, IN
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good
All went good!
Recommended
NICOLE N T., warranty administrator from Greg Hubler Hyundai responded on 09/25/2018 12:27 PM

Thank you for the great survey. We apperciate your business and look forward in working with you on all your service needs.

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 243
Employees worked with
WS
WALKER SEVIER
EB
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Elizabeth B.
Muncie, IN
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
The service is exceptional, quick, and reliable.
Recommended
EDWARD S., Service Manager from Greg Hubler Hyundai responded on 09/05/2018 04:36 AM

Thanks for the review, We appreciate your business and look forward to being able to service your vehicle for a long time to come. If you need anything else please feel free to contact me directly.

Eddie Stamps
(765)289-0431 x242

Employees worked with
WS
WALKER SEVIER
DC
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Darlene C.
Hartford City, IN
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good place to service your car.
Easy to make an appointment. Very courteous and helpful. Waiting room is clean and comfortable. They’ll let you know when your car will be ready.
Recommended
EDWARD S., Service Manager from Greg Hubler Hyundai responded on 08/30/2018 05:21 PM

We appreciate your response and appreciate your business. If there is anything else we can do for you just let us know. You can reach me directly at:

Eddie Stamps
(765)289-0431 x242

Employees worked with
WS
WALKER SEVIER
Verified Customer
New Castle, IN
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Helpful Service Department
Process was smooth and they seem to care about the customer
Recommended
EDWARD S., Service Manager from Greg Hubler Hyundai responded on 08/24/2018 06:02 AM

Thanks for the great review, We appreciate your business and look forward to working together in the future. If you need anything else please feel free to contact me directly.

Eddie Stamps
(765) 289-0431 x242

Employees worked with
WS
WALKER SEVIER
SG
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Steven G.
Saint Henry, OH
2020 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No comment
None
Recommended
Employees worked with
WS
WALKER SEVIER
TS
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Thomas S.
Muncie, IN
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
30000mi service
In and out in just under a hour.
Recommended
NICOLE N T., warranty administrator from Greg Hubler Hyundai responded on 09/24/2020 06:35 AM

Thank you for taking the time out of your busy day to respond to the survey and for giving us a great review. Hopefully next time you come in we can earn the 5 stars. We value your time and apperciate your business. We look forward in working with you in your time of need. Thank you again and I hope you have a great day. 

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 2207
Employees worked with
WS
WALKER SEVIER
Verified Customer
Muncie, IN
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recent service
Since Hubler took over service has been excellent
Recommended
NICOLE N T., warranty administrator from Greg Hubler Hyundai responded on 08/20/2020 05:38 AM

Thank you so much for your business and for taking the time to fill out the survey and for giving us a grear score. We value your time. If you ever need anything please give us a call and we will be happy to assist you in any way we can.

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 2208
Employees worked with
WS
WALKER SEVIER
Verified Customer
Union City, IN
2019 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Very helpful and I love the video that is send during my oil change.
Recommended
EDWARD S., Service Manager from Greg Hubler Hyundai responded on 03/10/2020 02:52 PM

 
 
Thanks for taking the time to fill out the survey. We appreciate you taking the time to let us know how we are doing. We will try our best to EARN that 5 star review on your next visit in with us. The only score we consider passing is a perfect 5 star and we strive to get that on every visit.

Eddie Stamps
Service Manager
Greg Hubler Hyundai
(765)289-0431
Employees worked with
WS
WALKER SEVIER
Verified Customer
Farmland, IN
2014 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/21/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly staff
No comment
Recommended
EDWARD S., Service Manager from Greg Hubler Hyundai responded on 10/21/2019 07:40 PM

Thanks for taking the time to fill our survey. We appreciate your feedback. We look forward to the opportunity to try to earn that 5 star review on your next trip in with us.

Thanks,

Eddie Stamps
Service Manager
(765)289-0431×240

Employees worked with
WS
WALKER SEVIER
TA
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Tom A.
Winchester, IN
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/21/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Promt, so far has done a great job
I will have more work done this Friday (8-23-19 ill know more on how they do Friday.
Recommended
NICOLE N T., warranty administrator from Greg Hubler Hyundai responded on 08/22/2019 03:53 AM

Thank you for taking the time to respond to the survey and for giving us such a great review. We are hope next time you visit we will give you a 5 star visit. Our number 1 goal is 100% customer satisfaction. If you ever need anything please feel free to either email me or call me and I will be happy to assist you.

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208
Employees worked with
WS
WALKER SEVIER
RB
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Robert B.
Albany, IN
2014 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/03/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
service
good
Recommended
NICOLE N T., warranty administrator from Greg Hubler Hyundai responded on 07/08/2019 04:22 AM

Thank you for taking the time out of your busy schedule to respond to the survey and for giving a us a good review. I am so sorry we didnt wow you as a customer. Our number one goal is customer satisfaction. I am hoping next time we can give you a wow experience, if you ever need anything please dont hesitate, give us a call and we will be happy to assist you in any way we can.
Thank you again and Have a great day!

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208
Employees worked with
WS
WALKER SEVIER
Verified Customer
Richmond, IN
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Services Hyundais
I love an hour away from dealership & use this location for the recalls on my vehicle. The service dept has always been friendly & time frame of service has been what they said it would be.
Recommended
EDWARD S., Service Manager from Greg Hubler Hyundai responded on 06/30/2019 06:10 AM

Thanks for taking the time to respond to the survey. We appreciate and value your response. We will work harder to earn that 5 star review on your next trip in with us.

Eddie Stamps
765-2890431 ×244

Employees worked with
WS
WALKER SEVIER
Verified Customer
Winchester, IN
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
quantity of vehicles
No problems in the past.
Recommended
RANDY W B., Service and Parts Director from Greg Hubler Hyundai responded on 06/07/2019 07:14 AM

Thank you for your feedback I apologize our service was less than 5 stars it certainly sounds like we did not communicate well enough. If you have any further concerns feel free to reach out to me direct. Thank you for your business

Randy Bennett
Service and Parts Director
765-289-0431
rbennett@greghublerauto.com
Employees worked with
WS
WALKER SEVIER
KD
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Kathleen D.
Muncie, IN
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always timely, polite.
For maintenance, highly recommend. But for major repairs, I would suggest doing some research before committing to the quoted price. Just FYI. Caveat emptor.
Recommended
RANDY W B., Service and Parts Director from Greg Hubler Hyundai responded on 05/28/2019 04:36 AM

Thank you so much for your survey your feedback is apprecitated and allows us to address these types of concerns. Customer satisfaction is our top priority. Should you need anything please feel free to reach ou to me direct

Randy Bennett
Service and Parts Director
765-289-0431
rbennett@greghublerauto.com
Employees worked with
WS
WALKER SEVIER
Verified Customer
Muncie, IN
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/14/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Good place
It's an auto dealership; they're all about the same!
Recommended
CHUCK O., service manager from Greg Hubler Hyundai responded on 02/14/2019 11:59 AM

thank you for filling out our survey very sorry you had less than perfect experience let us know if we can help in any way

chuck oliver
Employees worked with
WS
WALKER SEVIER
JM
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John M.
Farmland, IN
2011 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Just a little improvement.
Everything rated excellent except long wait for oil change when I had scheduled an appointment.
Recommended
EDWARD S., Service Manager from Greg Hubler Hyundai responded on 01/07/2019 03:13 PM

 thanks for the survey we look forward to being able to earn that five star review from you next time

Employees worked with
WS
WALKER SEVIER
RH
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Robert H.
Muncie, IN
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/08/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
it is ok not as good as the dealer where we purchased the vehicle
it is ok not as good as the dealer where we purchased the vehicle
Not Recommended
NICOLE N T., warranty administrator from Greg Hubler Hyundai responded on 12/10/2018 03:58 AM

Thank you for taking the time to fill out the survey and thank you for giving us a good review. I am hoping on the next service we can make you happy enough to earn the 5 star rating. If you ever need anything please feel free to contact me for any of your service needs.

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 243
Employees worked with
WS
WALKER SEVIER
Verified Customer
Muncie, IN
2017 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/11/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
one complaint
Mostly the experience was great and Matt and Chuck went above and beyond to make the situation as good as it was. I have no complaint with the dealership or the quality of service that was done. My only complaint is with Walker I still do not see how you can lose a persons service contract and have no idea what you have done with it, and possibly have put it into another customers car. As of this writing I still don't have the original that I brought in but as I stated before Matt and Chuck thought out of the box and got the dealer copy and gave me while they are still trying to locate the original.
Recommended
EDWARD S., Service Manager from Greg Hubler Hyundai responded on 09/11/2018 05:01 AM

Thanks for the review.  We are really sorry for the incovenience. We look for ward to being able to show you excellent service on your next visit in. If there is anything else I can do for you feel free to contact me directly.

Eddie Stamps
(765)289-0431 x242

Employees worked with
WS
WALKER SEVIER
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