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Auffenberg Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,567 Reviews)
83
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
172
Total ReScores
4.9
ReScore Average
83
Net Promoter Score ®

Business Details

About

Auffenberg Hyundai is conveniently located in O'Fallon, IL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Auffenberg Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Auffenberg Hyundai is conveniently located in O'Fallon, IL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Auffenberg Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(618) 622-9001

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (US & Canada)
1300 Central Park Drive O'Fallon, IL 62269
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,567 Reviews)

Verified Customer
Belleville, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/03/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Service advisor
I highly suggest improving the way the service advisor, I dealt with, communicate with customers. I felt he was not attentive and respectful and appreciative of my presence. I felt like a burden.
Not Recommended
Jessica W. from Auffenberg Hyundai responded on 01/04/2016 07:02 AM

Hi,

Thank you for taking the time to write your review. We appreciate your business and your feedback. I'm sorry to hear your last visit didn't go so well. We enjoy our customers, and do our best to make sure each and everyone is taken care of. We would like to hear more about your visit. This will help us to understand what took place and to improve our department. We look forward to seeing you at your next service visit.

Jessica Willmont
Hyundai Service
618-622-9001 ext 3267

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