Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

1473 Reviews

100% Would Recommend
Latest Review 1 day ago

Reviews


GD
GARY D.
Valencia, CA
Lexus RX
Verified Customer
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11/01/2018
Gary Dellamalva
Steve and his staff are very courteous, honest and the work done is meticulous !!!!
Steve S. from Automotive Instincts responded on 11/03/2018

Thank you so much Gary!

All the Best,

Steve

Owner  818-349-5900

PK
PATRICK K.
Northridge, CA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
service, pricing and courtesy
great personal service, repairs and servicing all top notch, they will work with you to accomodate your schedule
Steve S. from Automotive Instincts responded on 11/03/2018

Hi Patrick, Thank you so much for the Great review! We really appreciate youir kind words!

All the Best,

Steve Summers

Owner  818-349-5900

DJ
Danny J.
Canoga Park, CA
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Danny said the business does good work.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 11/03/2018

Thank you Danny!

Steve Summers

Owner  818-349-5900

JK
Jonathan K.
Northridge, CA
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Jonathan said the service was timely.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 11/03/2018

Thank you Jonathan!

Steve Summers

Owner  818-349-5900

RT
Rachel T.
Van Nuys, CA
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Spoke with JP. He said they do a good job.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 11/03/2018

Thanks JP!

Steve Summers

Owner  818-349-5900

MB
MAURIE B.
Encino, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
My 4-runner likes to visit.
I came late in the afternoon with a dead battery and no appointment. No Problem. Al got me in and the mechanics replaced the battery.

Great place.
Steve S. from Automotive Instincts responded on 11/03/2018

Thank you so much Maurie! It's what we always try to do!

All the Best,

Steve Summers

Owner  818-349-5900

Verified Customer
Chatsworth, CA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Great people, great work!
I have brought all of my Honda's and Acura's to Automotive Instincts and never been disappointed. Steve and Al are the rock stars of the auto repair industry!
Steve S. from Automotive Instincts responded on 11/03/2018

Thank you so much!

Steve Summers

Owner  818-349-5900

LS
Lydia S.
Winnetka, CA
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Lydia said the staff at this business are knowledgeable about the services for her vehicle. They answer her questions, she was even offered a discount. The staff informed her about future services and the cost of those services.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 11/03/2018

Thank you so much Lydia!

All the Best,

Steve Summers

Owner  818-349-5900

FS
FRANK S.
Northridge, CA
Lexus GS 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Always a pleasure
It is always a pleasure taking my car to AI. They never suggest anything not needed, no sales pitch. And that is very much appreciated. Edwin's my go to guy. I highly recommend AI!
Steve S. from Automotive Instincts responded on 10/29/2018

Thank you Frank! I will show this to Edwin. I know it will make his day!

All the Best,

Steve

Owner  818-349-5900

DG
Damon G.
Van Nuys, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Damon said everything went fine, and the service was on time.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 10/29/2018

Thank you Damon!

Steve Summers

Owner  818-349-5900

DB
Dennis B.
Sherman Oaks, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Dennis said he's a returning customer. They are honest, thorough, and fair with prices.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 10/29/2018

Thank you Dennis!

Steve Summers

Owner  818-349-5900

RR
Richard R.
North Hills, CA
Lexus LS 460
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Spoke with Derek. He said the business was knowledgeable and considerate with good pricing.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 10/29/2018

Thank you so much Derek!

Steve Summers

Owner  818-349-5900

RS
ROBERT S.
Chatsworth, CA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018
Always the Best
Al was on vacation and Steve was working the front desk along with Edwin. Got great service as usual every detail being fully explained and the most cost effective option offered. You never ever have to worry about Automotive Instincts trying to sell you something you don't need. They are always honest with you about what is going on with your car.
Steve S. from Automotive Instincts responded on 10/22/2018

Thank you so much Robert! I really appreciate your kind words!

All the Best,

Steve

Owner  818-349-5900

MP
MIKE P.
Mission Hills, CA
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018
No hassles, just easy.
Sometimes it’s just a quick visit, and this was one of them. Just needed tires, to keep going down the road. Thanks to Steve and the crew for quick and efficient service.
Steve S. from Automotive Instincts responded on 10/22/2018

Thanks Mike! Always a pleasure.

All the Best,

Steve

Owner  818-349-5900

SO
STEVE O.
Northridge, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Expert, honest, consistently excellent
Consistently expert and excellent and trustworthy service.
Dr. Steve Oppenheimer
Steve S. from Automotive Instincts responded on 10/22/2018

Wow! Thank you so much Steve! Made my day!

All the Best,

Steve Summers

Owner  818-349-5900

DJ
DAVID J.
Northridge, CA
Lexus RX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Full service quickly
I was able to have a full service on my Lexus RX 350 in a very short time. The cost was much less than the dealership quoted me for the same service.
Great place to bring a car or truck.
Steve S. from Automotive Instincts responded on 10/22/2018

Thank you so much David! Really appreciate your kind words!

All the Best,

Steve

Owner  818-349-5900

AB
ANDREA B.
Agoura Hills, CA
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Good work, reasonable prices, best of all is honesty and fairness
Why do I go to Automotive Instincts instead of to a dealer? Because I can always depend on the quality of the work, the reasonable price, and most importantly the honesty of the staff. Most dealers have/will upsell on unnecessary (and sometimes costly) repairs, but Automotive Instincts does not.
Steve S. from Automotive Instincts responded on 10/22/2018

Thank you so much Andrea! It's always a pleasure to take care of you!

All the Best,

Steve
Owner  818-349-5900

Verified Customer
Valencia, CA
Acura TLX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Knowledgeable staff, friendly advice, great service
Knowledgeable staff, friendly advice, great service
Steve S. from Automotive Instincts responded on 10/16/2018

Thank you so much!

Steve Summers

Owner  818-349-5900

Verified Customer
Chatsworth, CA
Honda Ridgeline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
1st visit
Thank you so very much for taking care of me in such short notice. Very friendly and helpful service. I was referred by Pat from All Valley after 25yrs of taking care of all my cars when I came from overseas to live in L.A. I'm happy to know that I've been left in good hands and I will definitely be back to Automotive Instincts!
Steve S. from Automotive Instincts responded on 10/16/2018

Thank you! I hope to meet you next time you're in.

All the Best,

Steve Summers

Owner  818-349-5900

YZ
YALE Z.
Northridge, CA
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Al Renton!!!
Al has taken care of me and my cars for many, many years. I like him and more important, I trust him. yale
Steve S. from Automotive Instincts responded on 10/16/2018

Thank you Yale! After almost 29 years having Al working here is a privilage for me! He is the Best!

Thanks again,

   Steve


Owner  818-349-5900