Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66
4.7

( 1162 Reviews )

ReScore Reviews™ (6)

ReScore
Overall Rating 4.1666667/5Overall Rating 4.1666667/5Overall Rating 4.1666667/5Overall Rating 4.1666667/5rating 4.1666667
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


DO
David O.
Lebanon, IN
2008 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2017 Category: Service
Really good customer service
Really good customer service, good execution of service required except for return trip due to a faulty part installation (should have been checked by technician/mechanic). However, Issue was promptly corrected when was returned to them.
Eva G. from Bob Rohrman Indy Hyundai responded on 03/06/2017

Thank you so much for the very kind words! Really appreciate you!  We are so sorry that you had to return for a correction, but we hope that you come back to see us! Thank you again!


Verified Customer
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/01/2017 Category: Service
Travis was great!
Travis was extremely knowledgeable and informative.
Eva G. from Bob Rohrman Indy Hyundai responded on 03/01/2017

We appreciate the feed back! Thank You. We hope next visit to earn 5 stars!


Verified Customer
Indianapolis, IN
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/21/2017 Category: Service
Service with a Smile
Great and quick service.

Verified Customer
Indianapolis, IN
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2017 Category: Service
No comments
No comments
Eva G. from Bob Rohrman Indy Hyundai responded on 01/20/2017

Thank You for taking the time to fill out the survey


Verified Customer
Greenfield, IN
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2017 Category: Service
Friendly helpful staff
Friendly, helpful staff.
Comfortable, useful waiting area.
Eva G. from Bob Rohrman Indy Hyundai responded on 01/18/2017

Thank you so very much!


BS
Bailey S.
Columbus, IN
2016 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2017 Category: Service
Friendly service!
Great service. Break area was ok but not overly confortable and no coffee.
Eva G. from Bob Rohrman Indy Hyundai responded on 01/09/2017

Thank You so much for the nice survey! Notified the manager about the coffee situation.


LS
Larry S.
Indianapolis, IN
2014 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/02/2017 Category: Service
one missed service item
Eva is great service person but whoever did the actual service did not turn off the light that supposed to show low tire pressure; I didn't notice til I left.
Eva G. from Bob Rohrman Indy Hyundai responded on 01/02/2017

We are very sorry that this concern was not met! We will speak with our manager and ensure certain standards will be met. Thanks k you for the very kind words, and for being with us all these years. 


Verified Customer
Fishers, IN
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2016 Category: Service
Great service.
Waited for a while although I did not have an appointment.
Eva G. from Bob Rohrman Indy Hyundai responded on 12/28/2016

Thank You for taking the time to fill out the survey! Reallyt appreciate you!


Verified Customer
Indianapolis, IN
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2016 Category: Service
Great
very friendly
Eva G. from Bob Rohrman Indy Hyundai responded on 12/22/2016

Thank You so very much! You are a wonderful customer and we are so happy to be able to service your vehicle.


LM
Lisa M.
Indianapolis, IN
2013 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/02/2016 Category: Service
staff
I will return for oil changes.
Eva G. from Bob Rohrman Indy Hyundai responded on 12/05/2016

Thank You for taking the time to fill out the survey!! We apprecaite you!


BS
Beverly S.
Indianapolis, IN
2003 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2016 Category: Service
Always do a great job.
I have been using this location for many years and have never been disappointed.
Eva G. from Bob Rohrman Indy Hyundai responded on 10/10/2016

ThanK you so very, very much for the compliments. We appreciate you and that you return for service. Thank You for being an amazing customer


AL
Amanda L.
Indianapolis, IN
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2016 Category: Service
Eva is great to work with. They are thorough in their work.
Yes I would recommend this location to a friend.
Eva G. from Bob Rohrman Indy Hyundai responded on 10/10/2016

Thank You for choosing our location. We appreciate you


LS
Larry S.
Indianapolis, IN
2014 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2016 Category: Service
average dealer
seem service comments
Eva G. from Bob Rohrman Indy Hyundai responded on 09/30/2016

Very sorry that I had to miss your apt! I would have loved to see you! Thank you for being a loyal customer! we appreciate you!


JW
James W.
Indianapolis, IN
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2016 Category: Service
people
good service- good people
Eva G. from Bob Rohrman Indy Hyundai responded on 09/30/2016

Thank You for being an amazing customer! We hope next visit we will earn a 5 star rating!~ Let us know if there is anything you may need!~


IH
Isaac H.
Indianapolis, IN
2012 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2016 Category: Service
Lonnnng time
1.5 hours seemed like a long wait for an oil change.
Eva G. from Bob Rohrman Indy Hyundai responded on 09/27/2016

We are so very soor that this visit took longer than anticipated. We are hoping that we will give us another chance.


PW
PHILIP W.
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2016 Category: Service
wow
thanks
Eva G. from Bob Rohrman Indy Hyundai responded on 09/12/2016

Thank You so much for always being so amazing and a great customer!! We love seeing you!


LS
Linda S.
Indianapolis, IN
2005 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/01/2016 Category: Service
Car Service
the friendly staff
Eva G. from Bob Rohrman Indy Hyundai responded on 09/02/2016

Thank You for taking the time to fill out the survey! It is very much appreciated


SS
Stephanie S.
New Palestine, IN
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2016 Category: Service
Eva
She is the best!
Eva G. from Bob Rohrman Indy Hyundai responded on 08/26/2016

Thank You so much for the wonderful survey! Its a pleasure to see you!


MW
Michael W.
Greenfield, IN
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2016 Category: Service
Engine replacement.
The service department was straight forward and lived up to what they promised to do in repairs on the vehicle.
Eva G. from Bob Rohrman Indy Hyundai responded on 08/16/2016

Thank You for being patient with us while we installed your new engine. We apprecaite you and your business


LS
Larry S.
Indianapolis, IN
2014 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2016 Category: Service
service
Service dept. does good job but buying experience two years ago was not good
Eva G. from Bob Rohrman Indy Hyundai responded on 08/11/2016

Thank You for taking the time out your day to take this survey! We appreciate your business. Thank You for being a loyal customer