Reviews
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Chris R.
Winona, MN
Honda Fit
Verified Customer
Chris said the service he received from this business was great. It was quick and the staff was friendly.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Dean S.
Winona, MN
Chevrolet Monte Carlo
Verified Customer
Dean said the business was happy with the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Lance G.
Waterford, WI
Overcharged terribly
My daughter who is a college student took her 2005 hyundai tucson in for a miss in the engine at 230 pm on 11/05 and by 430 pm they were calling telling us it was done 175 .00 in spark plug wires. Which of you go online and look up napa they are 100 dollars and we all know they get a better price than average Joe. 95 dollars to hook there computer up on car very pricey and 263 dollars in labor. Total bill for spark plug wires 481 dollars. Rip off
Jeff P., Owner from Gordie's Towing & Repair responded on 12/06/2017
Lance, let me start by saying I'm always troubled by an unhappy customer, although it's uncommon, but I'm caught off guard by your comments. Your daughter approved our diagnosis of the check engine light issue and the $94 cost to diagnose the problem. That was before 2:30 when we called you with the recommendation to replace the spark plug wires, which you approved for $481.35 total, as billed when we got done.
The labor charged for the plug wires replacement was for 1.8 hours, as per the industry flat rate. Our completion, and my call to let you know it was done at 4:45, was commensurate with that.
Your investment is backed by a nationwide warranty and the repair was done on a walk-in basis as a good faith effort to get the vehicle back to your daughter promptly and in good running condition. I feel we delivered as promised.
I sincerely value your business and if there is anything else I can address, please call me.
Owner
507-452-3559
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RANDY L.
Winona, MN
Ford Explorer Sport Trac
Verified Customer
Great service
Great service, conscientious servicemen, very fair price done in a timely manner!! Could not have been better!!
Recommended
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RICH B.
Fountain City, WI
Ford Fusion
Verified Customer
*****
Very good
Recommended
DR
DANNY R.
Winona, MN
GMC Yukon
Verified Customer
The place to go for small fixes and oil changes!
Gordie’s is the best!
Recommended
TW
TERESA W.
Winona, MN
Chevrolet Colorado
Verified Customer
sticker reminder of oil change
My nephew's second reminder of " 40 more miles before you're due for an oil change". got me right on that list of things to do mode. Gordie's Towing and Repair, I love this place. Okay, I know where the dip stick is and how to check the oil level, (thank you dad!) but when comes to those who can DO for your vehicle, GO TO GORDIE'S! They not only know what they're doing, they know where to send you when they can not. Gordie's is pleasant to do business with, they have the best smiles and demeanors. Gordie'sis attentive to your vehicle's issue(s) and fair with the cost to repair them. When you can't go to dad with your problems, take them to Jeff Peterson and his crew, they have a way with resolve I've come to trust.
Recommended
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Norma B.
Winona, MN
Dodge Neon
Verified Customer
Norma said the service at this business is always the best.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Kelsey G.
Winona, MN
Ford Fusion
Verified Customer
Kelsey said they always have good prices.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Diane U.
Winona, MN
Buick Park Avenue
Verified Customer
Diane said the service was okay.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Dick E.
Rushford, MN
Chevrolet Impala
Verified Customer
Dick said he likes the timeliness of the service, the quality of the work, and the prices.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Erika S.
Winona, MN
Ford Taurus
Verified Customer
Erika said she was not satisfied with the service. She said the business charged her $400 for a part when it should have only cost $300 including labor.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Maribeth D.
Winona, MN
Buick LeSabre
Verified Customer
Maribeth said this was her first time at the business and the business immediately helped her. Everyone there was courteous, kind and they went out of their way to help her.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Seth S.
Winona, MN
Ford Escape
Verified Customer
Seth said the staff did a good job. He would recommend the facility.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Jon N.
Winona, MN
Toyota Tundra
Verified Customer
Jon said the business provided great service.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Darlene J.
Winona, MN
Dodge Journey
Verified Customer
Darlene said she really appreciated how quickly her repairs were completed. The staff was very friendly.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Dorothy R.
Winona, MN
Ford Taurus
Verified Customer
Dorothy said this business is the best. She was treated like royalty. She has been visiting them for the last 9 years. Geriard is the nicest person she has met.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Jacob F.
Winona, MN
Toyota Corolla
Verified Customer
Jacob said the workers at this business did everything he asked and then some.
Recommended
This review was collected via phone interview by Customer Research Inc.
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SYDNEY S.
Winona, MN
Volkswagen New Beetle Coupe
Verified Customer
Their customer service!
Happy to have their expert help!
Friendly staff, attentive to details!
Friendly staff, attentive to details!
Recommended
Jeff P., Owner from Gordie's Towing & Repair responded on 10/27/2017
Thanks Sydney for sharing your kind words. It's always a pleasure to help you! We appreciate your business.
Have a great weekend!
Owner
507-452-3559
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Talor G.
Winona, MN
Chevrolet Impala
Verified Customer
Talor said everyone worked well with her at the business.
Recommended
This review was collected via phone interview by Customer Research Inc.