Maple Grove Auto Service

Hello Debbie, I am sorry to hear that you are not getting good customer service at the shop you are going to. I am reaching out to see if you would be able to remove this review as we have never seen your vehicle at our shop. We are located in Maple Grove, Minnesota. Hopfully things get resolved at the other shop. 

Angie Annunziata

Hey Kristin, I read your review this morning and I must apologize. Normally your oil change is $32.12 including tax your bill this time was slightly higher due to us rotating your tires as well. The girl who paid you out is still new here and learning. I'm not sure what your competitor coupon is but if its within reason we can match it and I can add a credit to your account. Also she should have mentioned but we keep our own oil change coupons on our website which is  maplegroveauto.com the coupons gets changed every month. This month it was $24.95. We can definitely work with you on a price adjustment sorry that happened. Customers are in fact our number one priority and we would love to see you come back. I will call you later today and see what your competitors coupon was and we can either get you a credit or a refund.

Thanks,
Angie Annunziata

Allison,  I am very sorry to hear this. We try to work with our customers to make things right if an issue arises but we simply are not responsible for this. We have procedures set in place so that stuff like this does not occur. We would never stay in business if we treated our customers vehicles with such careless disregard. We very much appreciate the business you have given us in the past and if you end up changing your mind our offer still stands that we will clean out and detail your car at our shop so we can attempt to make things right. 

Thanks,
Angie Annunziata

Hello John, Im so sorry to hear that your vehicle is still smelling. Is there a time you would be able to come in and we could just do a full on degrease and pressure wash of the engine? This would be at no charge to you. We would like to make this right if its at all possible. Please call us to set up an appointment if you would like to do this. Our number is 763-425-8575. I apologize again for the inconvenience.

Hello Krista, I just read your review this morning and Im glad we were able to solve the issue that you brought the vehicle in for however its troubling to hear that the vehicle is now going into limp mode. Is there a time you could bring it back in so that we could check it over? If its related to anything we did we would take care of the issue at no charge. Give us a call if you would like to bring it back in our number is 763-425-8575.

Hello Eric, Sorry to hear about the issue with your Grand Am. When it left here the light was off and the vehicle was running fine at the time. Something is clearly wrong however and we would like to get the car back in as soon as you can bring it. Its not a issue that the technician is on vacation as we have plenty of guys here and will take care of the issue immediately if you wanted to bring the car back in today. We would like to make this right so please get in contact with us or I can try calling you later today.

Hello Shelly, I just read your review and I'm sorry you were not happy with our service. I do see you were in a year ago back in June to have front and rear brakes done along with rotors. Unfortunately brakes can be expensive these days especially when you cannot machine the rotors and they have to be replaced. Our brakes have a lifetime warranty on the parts and a 18 months 18,000 mile warranty on the labor. So if you wanted to bring the vehicle back we would be able to take care of the issue your having. We always do the best we can to keep our customers happy and dislike when they are not satisfied with the work. Also we do not top fluids off or check anything over if the vehicle is in here for a specific issue such as brakes. If you were to come in and have a oil change done or ask for a courtesy inspection which is free we would then check over everything and top off all fluids or let you know of any other issues going on. Please let me know if there is anything we can do to get you back in here and make the situation right. We hold good reviews because we always try and put the customer first and have a very strong customer base of regular customers since we have been open in 1980's. 

Hello Steve, our customers are important to us and we are very sorry that you were not happy with the price. I had a chance to review your bill and noticed a few things. We did make a mistake and transposed the labor time. We charged you 2.1 hours for the repair and it should have only been 1.2 hours. I am very sorry that happened. We should have been on top of that and normally are. Due to the fact it was our error we can mail you a check for the difference of $106.79. As far as the part goes we use higher quaility parts. We have a better succes rate with them. Which keeps our customers happy. We can get our hands on cheaper bearings but they tend to fail after a year typically and then you are right back in the same boat. Had we used a cheaper bearing we could have done the job for around $327 but these bearings can also sometimes make noise and they will more then likely not last. The part we put in is under warranty for you for 36 months or 45,000 miles. We apologize again and hope that you will want to return in the future and or would take this under consideration and give us a rescore for a better review. 

Hello Brent, I just read your review and I am sorry that we missed that. When you called I was hoping it would be a much simpler headlight instead of the High Intensity Discharge kind. Our technicians were all booked up that day and we normally just have our oil change staff on hand to replace headlights. Due to the fact they were special headlights it would have been more appropriate to have one of our technicians look at it. My goal was to get you out of there having you spend as little money as possible since cost was one of the main concerns. I should have recommended that we set up an appointment to have one of our ASE certified technicians look at it. That is where I went wrong. Most of our techs here have over 20 years of experience and do excellent work. Unfortunately one of them was not available to look at it that day. I apologize again and I hope you will reconsider us down the road.