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AC

ALEXIS CAMPISI

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(71 reviews)
72

Reviews of ALEXIS CAMPISI

Verified Customer
Tampa, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Professional
Lexie was awesome thru the whole experience. She listened to my concerns and help me with excellent results.
JOHN W C. from Hyundai of Wesley Chapel responded on 01/31/2022 11:45 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AC
ALEXIS CAMPISI
ED
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Edwin D.
Zephyrhills, FL
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/29/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Service
Improve the customer service at the desks when you first come in. There should not be 4 people behind a desk and only one working. Faster in and out.
JOHN W C. from Hyundai of Wesley Chapel responded on 01/29/2022 01:27 PM

Thank you so much for the review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
AC
ALEXIS CAMPISI
CS
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Christopher S.
Zephyrhills, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Engine replacement
Amazing
JOHN W C. from Hyundai of Wesley Chapel responded on 01/29/2022 01:25 PM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
AC
ALEXIS CAMPISI
Verified Customer
Brooksville, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Professional
I love this dealership
PAIGE P. from Hyundai of Wesley Chapel responded on 01/26/2022 07:48 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AC
ALEXIS CAMPISI
SG
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Stephen G.
Wesley Chapel, FL
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service Experience
My service representative was extremely courteous and kept me well informed about my service progress. She also went above and beyond to order a replacement part under warranty to get my Kona back to as new shape.
PAIGE P. from Hyundai of Wesley Chapel responded on 01/26/2022 07:48 AM

Thank you so much for the 5 Star Review Stephen! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AC
ALEXIS CAMPISI
Verified Customer
Land O Lakes, FL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2022
verified customer Verified Customer
3
Category: Service
Rating is for Lexi only
I previously wrote a very poor review because my experience has been exceedingly poor over the last few years with service. However Lexi saved the day by truly caring and trying to help me and actually followed up when no one else gave a flip. I will be going in soon to talk to manager John Cate who has also been wonderful in the past and I was not aware that he was still there until Lexi told me today. This dealership really needs to get it together. I’ve bought 3 new cars there in the last 10 years and the service department has completely crashed and burned in the last 3 to 4 years. I’ve spoken to every manager that has been there when I have been in the service department and nothing has improved. I have faith in Lexi and John that they will make things right when I go in next. Thanks to Lexi’s kind and effective customer care skills, I’m rewriting this review, since she is the only reason I’m considering going back to get the wiper nozzles I paid for back in July but never received. So sad to see WC Hyundai fall apart the way it has.
Employees worked with
AC
ALEXIS CAMPISI
PB
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Paul B.
Wesley Chapel, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick oil chance with appt.
The oil change was very fast. Great communication.
JOHN W C. from Hyundai of Wesley Chapel responded on 01/25/2022 10:19 AM

Thank you for taking the time to fill out the 5 star survey! We look forward to helping you in the future! Sincerly, John Cate Service Manager Hyundai of Wesley Chapel.

 

Employees worked with
AC
ALEXIS CAMPISI
Verified Customer
San Antonio, FL
2016 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2022
verified customer Verified Customer
10
Category: Service
Excellent!
Alexis was an excellent help in getting my service set up. I was impressed at her knowledge of vehicle parts and needs. I was very happy to have a woman in the service department--a great plus for me!
She was personable as well as professional. I found it easy to talk with her and didn't feel intimidated. Lee Ann Jackson
Employees worked with
AC
ALEXIS CAMPISI
Verified Customer
San Antonio, FL
2016 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2022
verified customer Verified Customer
10
Category: Service
Excellent!
Alexis was an excellent help in getting my service set up. I was impressed at her knowledge of vehicle parts and needs. I was very happy to have a woman in the service department--a great plus for me!
She was personable as well as professional. I found it easy to talk with her and didn't feel intimidated. Lee Ann Jackson
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/19/2022
Service Type: Repair
3
Category: Service
Lengthy service & parts missing
I just filled in a long survey! It was too long & time consuming. You need to read that one. I’m not spending any more time on this!
We won’t be buying another Hyundai when you’re booking 3 months into the future! Hopefully THAT tells you enough!
PAIGE P. from Hyundai of Wesley Chapel responded on 01/20/2022 05:36 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AC
ALEXIS CAMPISI
MJ
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Myungshik J.
Tampa, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Kind service
They fixed my car with the precise diagnosis and guidance. Thank you for their kindness.
PAIGE P. from Hyundai of Wesley Chapel responded on 01/18/2022 05:29 AM

Thank you so much for the 5 Star Review Myungshik! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AC
ALEXIS CAMPISI
ET
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Edward T.
Seffner, FL
2016 Hyundai Genesis
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/18/2022
verified customer Verified Customer
0
Category: Service
Reply
This issue has been ongoing before the last visit. Check our history and you will find who dropped the ball
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/17/2022
Service Type: Maintenance
0
Category: Service
Awful
We made an appointment. Our parts were not there. They created more problems than what we had when we arrived and just left us stranded. We have now been told to go to Lakeland to have our car repaired
PAIGE P. from Hyundai of Wesley Chapel responded on 01/18/2022 05:25 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AC
ALEXIS CAMPISI
Verified Customer
Zephyrhills, FL
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customer Verified Customer
10
Category: Service
Excellent Customer Service
I've been a customer for years and service, accommodation, and helpfulness of the Service Dept. staff is exceptional. Lexie was extremely helpful!!! If there was anything higher than an excellent I would give it to her.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/17/2022
Service Type: Maintenance
8
Category: Service
Great service.
I have always been impressed with the Wesley Chapel Hyundai. Customer service is outstanding and so very responsive to questions (no matter the question). Waiting area is always clean and comfortable with.
PAIGE P. from Hyundai of Wesley Chapel responded on 01/18/2022 05:26 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AC
ALEXIS CAMPISI
Verified Customer
Zephyrhills, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Car Service
Very professional and on time
PAIGE P. from Hyundai of Wesley Chapel responded on 01/15/2022 07:11 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AC
ALEXIS CAMPISI
Verified Customer
Tampa, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
Very friendly customer service.
PAIGE P. from Hyundai of Wesley Chapel responded on 01/15/2022 07:16 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AC
ALEXIS CAMPISI
DL
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Deborah L.
Zephyrhills, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Amazing Service Every Visit!!!
Lexie Took care of my reason for being there which was a recall. I was traveling the next day and needed to make sure I was safe. Even though the service department was extremely busy Lexi made sure I would be safe I cannot say enough about her concernn, effort, and success in getting me taken care of that day. Big thank you to the service department workers who gave me a great deal of peace and are always superior when taking care of me and my car.
PAIGE P. from Hyundai of Wesley Chapel responded on 01/14/2022 06:08 AM

Thank you so much for the 5 Star Review Deborah! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
AC
ALEXIS CAMPISI
Verified Customer
Land O Lakes, FL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2022
verified customer Verified Customer
3
Category: Service
Rating is for Lexi only
I previously wrote a very poor review because my experience has been exceedingly poor over the last few years with service. However Lexi saved the day by truly caring and trying to help me and actually followed up when no one else gave a flip. I will be going in soon to talk to manager John Cate who has also been wonderful in the past and I was not aware that he was still there until Lexi told me today. This dealership really needs to get it together. I’ve bought 3 new cars there in the last 10 years and the service department has completely crashed and burned in the last 3 to 4 years. I’ve spoken to every manager that has been there when I have been in the service department and nothing has improved. I have faith in Lexi and John that they will make things right when I go in next. Thanks to Lexi’s kind and effective customer care skills, I’m rewriting this review, since she is the only reason I’m considering going back to get the wiper nozzles I paid for back in July but never received. So sad to see WC Hyundai fall apart the way it has.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/11/2022
Service Type: Repair
0
Category: Service
Serious decline in the WC service dept
After buying 3 new cars since 2011, I have watched the decline of Wesley chapel as a whole. It’s pathetically sad and unacceptable. For the first 8-9 years they were great! Something seriously has gone wrong in the last 2-3 years and clearly no one cares to correct it. You’re losing a lot of future business and ruining the Hyundai brand.
PAIGE P. from Hyundai of Wesley Chapel responded on 01/12/2022 07:17 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AC
ALEXIS CAMPISI
Verified Customer
Wesley Chapel, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Always have a good experience
Whether it's service or sales, the staff at Hyundai of Wesley Chapel always make sure I leave satisfied.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/28/2021 05:49 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AC
ALEXIS CAMPISI
JS
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John S.
Port Charlotte, FL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
She is a great communicator, follows up with you.
She is professional, great communicator and care about the business and satisfying customer
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2021 05:57 AM

Thank you so much for the 5 Star Review John! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AC
ALEXIS CAMPISI
Verified Customer
Zephyrhills, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
We were an hour early for our appointment and we were done in an hour. So happy that they took us early.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2021 05:43 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AC
ALEXIS CAMPISI
Verified Customer
Zephyrhills, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service!
Everything from check-in, personnel, service and service time met my expectations. Scheduling a sooner appointment could be improved, but I realize this is an issue everywhere right now.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/03/2021 09:43 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AC
ALEXIS CAMPISI
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