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ANTHONY J DEVINCENT

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(135 reviews)
56

Reviews of ANTHONY J DEVINCENT

VS
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Victor S.
Lakeland, FL
2020 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/03/2021
verified customer Verified Customer
9
Category: Service
Service was completed.
I had incorrectly gave a rating from a previous service. This is for the latest service for my flat tire.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/02/2021
Service Type: Repair
8
Category: Service
Service was completed, but took too long
I had scheduled my service, but when I arrived, the service advisor was nowhere to be found. Then it sat to go into service over 1 hour.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 09/03/2021 05:52 AM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great day. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
FM
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Floyd M.
Auburndale, FL
2016 Hyundai Veloster
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/13/2021
verified customer Verified Customer
2
Category: Service
What I'd going
Twice my car been there still comes back with the same problem. Really
Employees worked with
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ANTHONY J DEVINCENT
DB
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Deno B.
Lakeland, FL
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
When serving your vehicle be prepared to wait , or drop off vehicle and pick up later
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 06/11/2021 12:09 PM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great day. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
CK
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Charles K.
Lakeland, FL
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not happy
Not happy with The service representative. He was not very happy and didn’t seem to care. No one ever came out to me to let me know what was going on with my vehicle. After waiting for an hour and a half I had to ask. Then I was just given a piece of paper and told that my car would be ready soon.
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 05/16/2021 06:10 AM

We have attempted to contact you via phone and would like the opportunity to speak with you. Please free to call me directly or email. Have a great day and I look forward to hearing from you soon.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
WA
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Wanita A.
Winter Haven, FL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2020
verified customer Verified Customer
Category: Service
Jessica’s review
Jessica’s review
She is good at what she does she is definitely a leader and always prompt service when I come to your center more employees should be like her!
She made sure I was happy before I left the center due to the lack of communication through another employee.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/04/2020
Service Type: Maintenance
Category: Service
Jessica review
Jessica has always been at the service center every since I became a sonata owner which I love by the way!!
She is as good as it gets more employees could learn a lot from her about customer service abilities in keeping a customer informed about your vehicle and could normally give you an estimate if more time was needed to complete your service.
She’s the person to see!!!!
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 11/04/2020 05:36 AM

Thanking for speaking to me and if there is anything else I can do please let me know. Have a great day and see you next service.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
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ANTHONY J DEVINCENT
CJ
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Christine J.
Lakeland, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/14/2020
Service Type: Maintenance
Category: Service
Customer service
I am impressed that Jessica called to follow up on the service I received. She was very kind , knowledgeable and helpful.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/14/2020 11:57 AM

Thank you for taking the time to speak with me and providing insightful information. If you need anything else please do not hestiate I am here to help. my direct nubmer is 863-577-5122

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
JS
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John S.
Lakeland, FL
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020
verified customer Verified Customer
Category: Service
Recant previous rating sent
The service on was completed in a timely manner with no issues.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/04/2020
Service Type: Maintenance
Category: Service
Hyundai Srevice
I have a maintenance plan of service
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/04/2020 01:18 AM

John, 

I just received your survey and would like the opportunity to speak with you about your recent experience. I will reach out to you on Monday. Hope you enjoy the rest of your weekend. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
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ANTHONY J DEVINCENT
AW
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Andrew W.
Mulberry, FL
2012 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2022
verified customer Verified Customer
7
Category: Service
Quick to resolve issues
The management was quick to resolve some issues after I picked up my car from service. Jessica, Manny and Anthony have been wonderful throughout the whole process and very knowledgeable regarding and questions I had about the work done. I appreciate the teams dedication to ensure all their customers are happy and getting the best service possible.
Employees worked with
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ANTHONY J DEVINCENT
Verified Customer
Lakeland, FL
2013 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/03/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Service appointment
Overall good, too much wait, unnecessarily
Employees worked with
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ANTHONY J DEVINCENT
PJ
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Patricia J.
Lakeland, FL
2012 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2022
verified customer Verified Customer
10
Category: Service
Great service very understanding and helpful
The service was great very understanding and Mr.Anthony was very patient made sure I understood all details.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/28/2022
Service Type: Maintenance
5
Category: Service
Communication can be improved.
Communication can be improved.between workers.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/28/2022 12:56 PM

thank you for allowing us to correct your concern and if you need anything in the future do not hesitate we are here to help 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
Verified Customer
Lakeland, FL
2016 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/22/2021
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Oil chg/tire rotation
Service was great!! Took more time than I thought!! Although, I have been going there for several years and this is only the second time that has happened!! So…that’s not so bad!!
Employees worked with
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ANTHONY J DEVINCENT
WB
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William B.
Auburndale, FL
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
verified customer Verified Customer
10
Category: Service
Problem resolved
After discussion of problem I received a very good resolution. Will pick up touchup paint tomorrow. Thank you for your friendly assistance. It is appreciated.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/11/2021
Service Type: Maintenance
10
Category: Service
First Service of 2020 Santa Fe
All went well with Service visit. This is my third Hyundai (2 Sonata's and the Santa Fe). Do have an issue with the Body Shop not responding on blemish on my hood.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 09/20/2021 12:51 PM

Thank you for taking the time to speak with me and if you need anything else please do not hesitate we are here to help. 

I look forward to seeing you in the morning. 

Employees worked with
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ANTHONY J DEVINCENT
VS
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Victor S.
Lakeland, FL
2020 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/03/2021
verified customer Verified Customer
9
Category: Service
Service was completed.
I had incorrectly gave a rating from a previous service. This is for the latest service for my flat tire.
Employees worked with
AD
ANTHONY J DEVINCENT
ML
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Monte L.
Lakeland, FL
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/13/2021
Service Type: Repair
Category: Service
Great Experience
Have owned three Hyundai's in the past, and my service from the Staff and Service Dept, has been nothing short of great service
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 07/13/2021 02:49 PM

Thank you for speaking with us and if you need anything else please do not hesitate we are here to help

Employees worked with
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ANTHONY J DEVINCENT
KB
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Kenneth B.
Lakeland, FL
2016 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/01/2021
Service Type: Repair
Category: Service
Standard Vehicle Service
I scheduled an appointment on-line, with no difficulty. Arrived early to drop-off the vehicle and was met by Anthony. He found my information and we agreed on synthetic oil, for which he offered me a coupon. Because I am a repeat buyer, it took Anthony all of two minutes to process me and I was headed out the door. When the work was completed, he called and the vehicle was waiting. Fees were as indicated. Great FIVE STAR service.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 07/01/2021 03:11 PM

Thank you speaking with me and if you need anything more please let us know. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
MW
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Margaret W.
Auburndale, FL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2021
Service Type: Maintenance
Category: Service
So very pleased with Jessica and staff.
No better place to have your car serviced.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 06/23/2021 08:51 AM

Thank you for speaking with us and if you need anything we are here to help 

Employees worked with
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ANTHONY J DEVINCENT
Verified Customer
Lakeland, FL
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
verified customer Verified Customer
Category: Service
Fast service without an appointment for oil change.
didn't take long for oil change
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/11/2021
Service Type: Maintenance
Category: Service
time for service
Was less than An Hour
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 06/11/2021 11:49 AM

Thank you for speaking with us and if you need anything else please do not hestiate we are here to help 

Employees worked with
AD
ANTHONY J DEVINCENT
UD
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Ursula D.
Lakeland, FL
2019 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change/tire rotation
I would buy a Hyundai again, but from a different dealer.
Not Recommended
Employees worked with
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ANTHONY J DEVINCENT
Verified Customer
Lakeland, FL
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
No Happy
The day I bought my car, the seller and the general manager created an unpleasant experience for me as a buyer.
I do not recommend this brand as it has many recalls for correction cervices
Not Recommended
Employees worked with
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ANTHONY J DEVINCENT
JM
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John M.
Winter Haven, FL
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Staff, cleanliness.
Our sales rep, Shaun Dotting, is such a pleasant young man. Shaun took time to greet us and to explain questions I had about cell phone connection.

Anthony was a service rep and was very polite and informative.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/06/2021 08:29 AM

We truly appreciate your business and thank you for choosing Lakeland Hyundai. If we can do anything, just let us know.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
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ANTHONY J DEVINCENT
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