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ANTHONY J DEVINCENT

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(135 reviews)
56

Reviews of ANTHONY J DEVINCENT

EM
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Elmer M.
Lakeland, FL
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick Turnaround service
Pull in a service tech. comes out with a hand held tablet and scans a bar code in the door jamb and all the info comes up along with the 7500 mile interval required work to be done plus any additional work discussed when called for appointment. The tech confirmed if there was any additional work needed to be done. Before the car was moved a man came out and sprayed a cleaner on all surfaces that their personnel would touch plus put in seat covers and floor mats. A little over an hour later the car was back all work done and the car was washed and seat covers and mats were gone. Great service
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/29/2020 05:57 AM

Thank you for your rating and review. If we could have done anything differently during your recent service visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
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ANTHONY J DEVINCENT
JL
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John L.
Lakeland, FL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020
verified customer Verified Customer
Category: Service
Your care in insuring that the customer is satisfied
Great care
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/25/2020
Service Type: Maintenance
Category: Service
Wait time
Too long for simple service
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/29/2020 05:27 AM

Thank you for speaking with me. We look forward to seeing you next visit and if you need anything else please dont hestate we are here to help. Have a great day and happy new years! 

Employees worked with
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ANTHONY J DEVINCENT
KW
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Kathryn W.
Brandon, FL
2018 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
verified customer Verified Customer
Category: Service
Oil change
I made an appointment for an oil change and all went well. Thanks and I'll see you next time!?
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2020
Service Type: Maintenance
Category: Service
Oil change
Dependable service, just took too much time.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/16/2020 08:44 AM

Thank you for speaking with us and we look forward to seeing you next visit. 

Employees worked with
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ANTHONY J DEVINCENT
TM
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Thomas M.
Lakeland, FL
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2022
verified customer Verified Customer
10
Category: Service
Solved my issues quickly
I have done business for over 5 years with Lakeland Hyundai and always had good experiences. My issue was something unexpected. However, the people who work for you did an excellent job of taking care of my issues. I take good care of my car and so the issue with Service was unexpected. I think maybe that is why i was a little upset. I can say they fixed my and serviced my car and went out of their way to make me happy. Thanks.
Employees worked with
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ANTHONY J DEVINCENT
DT
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David T.
Lakeland, FL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Professional and Fair
Anthony was my service rep and he provided me with an honest and accurate assessment of cost and time it would take to complete the repair.
I found the repair to be as promised and I felt that the cost was fair.
Employees worked with
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ANTHONY J DEVINCENT
DP
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Doreen P.
Lakeland, FL
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
verified customer Verified Customer
10
Category: Service
Jessica made it right.
After calling Jessica, she personally made it right.
After I made her aware of the problem, she had a person bring the part to the house and install it.
The 2-1/2 week wait for a oil change is still unexceptional, but I believe when they get back in the regular building things will get back to normal.
Employees worked with
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ANTHONY J DEVINCENT
CT
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Cherry T.
Lakeland, FL
2018 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good Service
Service is always good at Lakeland Hyundai
Employees worked with
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ANTHONY J DEVINCENT
DS
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David S.
Valrico, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Return for service
This was my second time for service at this facility. I was impressed at how much improvements there were since last time.
Employees worked with
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ANTHONY J DEVINCENT
DE
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Damaryes E.
Plant City, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
verified customer Verified Customer
10
Category: Service
Love ❤️ Lakeland Hyundai
Lakeland Hyundai they are a keeper. I addressed a missed issue and Lakeland Hyundai rectified it immediately. Jessica and Anthony are always a pleasure to work with.
Employees worked with
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ANTHONY J DEVINCENT
CP
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Clifford P.
Lakeland, FL
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent!!!
Customer service, Customer service, Customer service, Excellent!
Employees worked with
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ANTHONY J DEVINCENT
PB
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Paul B.
Babson Park, FL
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customer Verified Customer
9
Category: Service
Cared enough to call
Received a call back and they were able to go over the issues I was concerned about and explain why things were stated the way they were.
Employees worked with
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ANTHONY J DEVINCENT
Verified Customer
Lakeland, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Recall notice
Went into Lakeland Hyundai due to recall notice. I would return to have service done. Jessica was friendly and explained the work being done in detail.
Employees worked with
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ANTHONY J DEVINCENT
CL
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Catherine L.
Plant City, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Easy, knowledgeable employees, information shared
Both making the appt and reminders about appt. made it easy and great. The service dept employees are knowledgeable and friendly. The waiting area is comfortable.
Explanation of what was found and done was valuable.
Employees worked with
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ANTHONY J DEVINCENT
DD
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David D.
Lakeland, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional
Always gives expert service.
Employees worked with
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ANTHONY J DEVINCENT
Verified Customer
Winter Haven, FL
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
verified customer Verified Customer
9
Category: Service
Great customer service
Sammie informed me of my car needs. after he asked me if I had any questions or concerns. Great customer service
Employees worked with
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ANTHONY J DEVINCENT
VS
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Vivian S.
Eaton Park, FL
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
verified customer Verified Customer
10
Category: Service
Service
Kaitlyn took care of the problem
Employees worked with
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ANTHONY J DEVINCENT
Verified Customer
Lakeland, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Oil change
Anthony was great ?
Employees worked with
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ANTHONY J DEVINCENT
PJ
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Patricia J.
Lakeland, FL
2012 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2022
verified customer Verified Customer
10
Category: Service
Great service very understanding and helpful
The service was great very understanding and Mr.Anthony was very patient made sure I understood all details.
Employees worked with
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ANTHONY J DEVINCENT
RB
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Rosemary B.
Lakeland, FL
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customer Verified Customer
10
Category: Service
Service Excellence
I was contacted after a review I gave regarding a recent visit for service. The respect and understanding I received went above and beyond from Anthony. He listened, he explained, he understood and I was treated fairly.
Employees worked with
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ANTHONY J DEVINCENT
Verified Customer
Lakeland, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customer Verified Customer
10
Category: Service
Manny called me the same day to discuss my disappointment with the level of service I received
Although I was not happy with my overall experience at the Hyundai service department, the manager Manny did call the same day to resolve the issue. Hopefully, his staff will attend to the customers as well as Manny did.
Employees worked with
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ANTHONY J DEVINCENT
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