Business Solutions
SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / ALEX JACOB
AJ

ALEX JACOB

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(79 reviews)
66

Reviews of ALEX JACOB

FA
gravatar
Faron A.
Zephyrhills, FL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
verified customer Verified Customer
Category: Service
They did it right
The service after I came in for a simple oil change was impeccable. Not only were they prompt, but ensured future visits will have the same level of detail! Incredible
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/08/2021
Service Type: Repair
Category: Service
Months to replace a mirror
Parts and service department are disconnected and communication internally and externally need serious improvement. Ordered a part in April that needed paint and install. Repaired in July! Crazy!
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/09/2021 05:28 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Land O Lakes, FL
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2021
verified customer Verified Customer
Category: Service
Success is how we respond to problems
I had some issues during my last visit.

John called, took ownership, and went above and beyond to resolve the issues.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/25/2021
Service Type: Maintenance
Category: Service
Service?
Brought my vehicle in for routine maintenance. I was ignored for 10 minutes. I was scolded for not bringing in sooner. When I'd tried to bring in sooner, I was turned away. Identified a minor maintenance issue they said was fixed, but wasn't.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/26/2021 06:08 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
MG
gravatar
Michael G.
Spring Hill, FL
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
verified customer Verified Customer
Category: Service
Miscommunication taken care of
After a misunderstanding regarding service, the service manager has reached out to me and has made things right. I am appreciative of the effort and timely handling of this misunderstanding.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/21/2021
Service Type: Maintenance
Category: Service
Lack of communication regarding service
I scheduled service for my 2020 Santa Fe based on the recommendations of mileage and date on service sticker placed in vehicle after my 1st service. I was advised that my complimentary service was every 7500 miles and now my next service will not be for 11,000 miles, this seems to be excessive. Also the service took over 90 minutes for a simple oil change.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 05/21/2021 02:22 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

 

Employees worked with
AJ
ALEX JACOB
Verified Customer
Land O Lakes, FL
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2021
verified customer Verified Customer
Category: Service
They truly care about their customers
My TPMS sensor went out on my 2026 Tuscon and they had to order a new part. They kept me appraised of the status of the repair and were very polite.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/07/2021
Service Type: Repair
Category: Service
Overbooked and understaffed service department
They are overbooked and understaffed. Unless you like sitting in a waiting room for hours multiple times , find a different dealership for repairs
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/08/2021 02:17 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
MA
gravatar
Mahwish A.
Zephyrhills, FL
2013 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
verified customer Verified Customer
Category: Service
Excellent Customer Service
The service team did an amazing job performing the required services on my Santa Fe. They were prompt with communication and the work was performed in a timely manner. Lamar, Kevin, Alex and John Cate went above and beyond in addressing the concerns and issues I brought to their attention. Thanks, team.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/13/2021
Service Type: Maintenance
Category: Service
Irresponsible Staff
Work was not completed, yet the car was returned to me stating that work was done in entirety and I was charged for it. I found out later myself that the hood handle was not replaced. Took the car back and I was told that they missed it because the part hadn’t arrived yet. Then, who marked the job as complete? Additionally, while my car was there, they forgot about it and didn’t perform all the other requested services. So I lost a day to that non-sense.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/14/2021 09:03 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

BARRY R. from Hyundai of Wesley Chapel responded on 04/29/2021 05:24 AM

Thank you so much for the rescore. I am pleased our team was able to rectify the situation and get everything handled for you!

Employees worked with
AJ
ALEX JACOB
Verified Customer
Zephyrhills, FL
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
verified customer Verified Customer
Category: Service
The resolved my problem
They gave me an incentive for taking a little longer than expected, I appreciate it, they resolved my problem and I was happy with the outcome
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/13/2021
Service Type: Maintenance
Category: Service
Waiting time to long
Takes to long to order parts
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/14/2021 09:08 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

BARRY R. from Hyundai of Wesley Chapel responded on 04/28/2021 09:24 AM

Thank you for taking the time to fill out our survey and choosing Hyundai of Wesley Chapel as your service department. We sincerely apologize about the delay getting the proper parts needed for your vehicle. That was not our intention. I just tried calling you personally to see if there is anything I can do to make things right. When you have a moment please either call or txt me. My number is 727-385-3301

Barry Roach
Hyundai/Genesis Experience Manager

Employees worked with
AJ
ALEX JACOB
BW
gravatar
Bonnie W.
Zephyrhills, FL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Job
Will definitely return
PAIGE P. from Hyundai of Wesley Chapel responded on 04/07/2022 10:38 AM

Thank you so much for the 5 Star Review Bonnie! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
AJ
ALEX JACOB
AK
gravatar
Arlene K.
Tampa, FL
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The service advisor was very helpful.
Everything went well for my visit.
PAIGE P. from Hyundai of Wesley Chapel responded on 04/02/2022 05:50 AM

Thank you so much for the 5 Star Review Arlene! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
AG
gravatar
Ashlea G.
Spring Hill, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Oil change
Great service
PAIGE P. from Hyundai of Wesley Chapel responded on 04/02/2022 05:49 AM

Thank you so much for the 5 Star Review Ashlea! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
JM
gravatar
Jerry M.
Tampa, FL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I reach on time for 8am and my stay was relaxing
Very good staff
JOHN W C. from Hyundai of Wesley Chapel responded on 03/28/2022 06:47 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
CD
gravatar
Carla D.
Brooksville, FL
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/24/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Poor service department
Dropped off car for service. Was Told they would get back to us on findings. No calls for 3 days. We had to threaten with TV and Governmental oversight contact to get a call back.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/24/2022 01:33 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
AS
gravatar
Ada S.
Dade City, FL
2012 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Quick service
Our car warranty expired a while ago but due to a recall the alternator had to be replaced. Alex was very attentive and professional. He answered all our questions and made sure we understood what the repair was about.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/14/2022 06:10 AM

Thank you so much for the 5 Star Review Ada! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
JC
gravatar
June C.
Zephyrhills, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
See Alex for service needs
Great experience
PAIGE P. from Hyundai of Wesley Chapel responded on 03/11/2022 05:44 AM

Thank you so much for the 5 Star Review June! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
DC
gravatar
Dawnette C.
Tampa, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent customer service
Great experience!
PAIGE P. from Hyundai of Wesley Chapel responded on 03/11/2022 05:42 AM

Thank you so much for the 5 Star Review Dawnette! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
JW
gravatar
Jeffrey W.
Brooksville, FL
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/01/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Service Rep very friendly.
Service fine. Took a while. Asked for detail, nice feature. Surprised to find car was vacuumed also.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/02/2022 08:57 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
SW
gravatar
Sherese W.
Plant City, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
.exceptional
Exceptional
PAIGE P. from Hyundai of Wesley Chapel responded on 03/02/2022 08:51 AM

Thank you so much for the 5 Star Review Sherese! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
BH
gravatar
Brandon H.
Fl, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Simple and clean
This is one of the best experiences I’ve had when it comes to maintenance and repairs. People listen. They help you and it doesn’t cost an arm and a leg. I definitely recommend. Even if you don’t have a Hyundai.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/18/2022 06:59 AM

Thank you so much for the 5 Star Review Brandon! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Wesley Chapel, FL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
It was a great experience
I took my car for a routine service check up the employees were extremely helpful. The only thing I was not too pleased with was there a service area lounge they could use an upgrade. Overall I had a great experience getting my car serviced. Definitely will go back.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/10/2022 06:13 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Wesley Chapel, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional Service and staff
Staff are always professional, helpful, and courteous. Service is always completed early and I have peace of mind knowing it was done right!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/08/2022 07:58 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
DF
gravatar
David F.
Zephyrhills, FL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service & Sales
As always, excellent service. This time Alex Jacob was most professional and demonstrated an admirable quality of truly wanting to help. Well done... keep up the good work!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/04/2022 05:44 AM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.