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SureCritic / Hyundai Dealer / Joe Machens Hyundai / ANDREW A MOELLER
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ANDREW A MOELLER

Joe Machens Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

Reviews of ANDREW A MOELLER

MK
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Matthew K.
Clark, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Fought to get a warranty review when just out of contract. I will buy here again. I like their professional dedication
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 10/12/2021 01:22 PM

Matthew, thank you so much for your 5 star review! We greatly appreciate you coming in! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
Verified Customer
Bosworth, MO
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2021
verified customerVerified Customer
10
Category: Service
Dedicated to Customer Service
After having some work done on my car there were a few issues. Andrew and other staff members worked to quickly find a resolution.
Employees worked with
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ANDREW A MOELLER
DM
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Deidra M.
Ashland, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Fast turn-around-time
Andrew walked me through the most likely diagnosis about why my car went into "Limp Mode" and what to expect once they were able to run a full diagnostic scan. When dropping off my car it is always nice to know the best, worst, and most likely outcome. He was correct in his pre-diagnosis (and the anticipated fix) and I was able to pick up my car the following afternoon.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 10/12/2021 01:39 PM

Deidra, thank you so much for your wonderful words and your 5 star review! We greatly appreciate your time here with us in the service department! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
CT
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Charles T.
Columbia, MO
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Very fast, friendly, and effecient service
I took my new Sonata in for service at 5000 miles. The service technician informed me that my new car didn't need service yet, bring it back at 7,500 miles. He then helped me with a couple of questions about settings. When I brought my car back after a trip, at 7,800 miles without an appointment, they took me in right away and I hardly had time to review all my emails in the customer lounge before my car was ready. Wow! So far I'm loving my experience with Machens Hyundai.
MERANDA D. from Joe Machens Hyundai responded on 09/20/2021 01:08 PM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
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ANDREW A MOELLER
JH
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Jeffrey H.
Columbia, MO
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service
The Machens Hyundai crew is the best. Always friendly and helpful when shopping for a new ride or just needing maintenance. Service is always fast and done right the first time.
MERANDA D. from Joe Machens Hyundai responded on 09/20/2021 01:09 PM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
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ANDREW A MOELLER
LS
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Lisa S.
Columbia, MO
2011 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Car was making a clunckin and popping noise
Amazing job locating the problem and fixing the broken splash guard
MERANDA D. from Joe Machens Hyundai responded on 09/14/2021 08:41 AM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good service
Good service as always!
MERANDA D. from Joe Machens Hyundai responded on 09/07/2021 07:45 AM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
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ANDREW A MOELLER
LA
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Lori A.
Columbia, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Very friendly service and staff. Professional service from technician. And on time. Thank you.
MERANDA D. from Joe Machens Hyundai responded on 08/24/2021 08:06 AM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson 
Customer Service Specialist 
573-388-8531

Employees worked with
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ANDREW A MOELLER
KW
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Kimberly W.
Columbia, MO
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Efficient, friendly and respectful service.
Service Department staff was friendly and their estimated time of repair was accurate. They did not waste my time waiting for my vehicle service to be completed.
MERANDA D. from Joe Machens Hyundai responded on 08/19/2021 06:58 AM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson 
Customer Service Specialist 
573-388-8531

Employees worked with
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ANDREW A MOELLER
RS
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Reggie S.
Columbia, MO
2004 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Axle repair
Thank you for your exceptional service!
MERANDA D. from Joe Machens Hyundai responded on 08/16/2021 08:31 AM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
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ANDREW A MOELLER
KW
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Kimberly W.
Columbia, MO
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Experiencxe at Hyundai ONLY.
f
FINALLY GOT SOMEONE TO TELL ME HOW TO START THE TUSON IF THE KEY BATTERY GOES DEAD.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 07/29/2021 12:31 PM

Thank you for taking the time out of your day to give us feed back! 

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
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ANDREW A MOELLER
Verified Customer
Fulton, MO
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Quick, easy. No issues.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 07/15/2021 01:13 PM

Thank you for taking the time out of your day to give us feed back! 

Meranda Dodson 
Customer Service Specialist 
573-388-8531

Employees worked with
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ANDREW A MOELLER
TH
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Thomas H.
Bucklin, MO
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sixth Hyundai
My 2021 Santa Fe is the sixth vehicle I have purchased from this dealership. Because I live an hour and a half from it, I did not had the other five serviced there. But free service for 36,000 miles is too good to pass up.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 07/12/2021 11:28 AM

Thank you for taking the time out of your day to give us feed back! 

Meranda Dodson 
Customer Service Specialist 
573-388-8531

Employees worked with
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ANDREW A MOELLER
WS
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William S.
Moberly, MO
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Well done!
I was very thankful to get my car back same day. My driver was so courteous and even called to remind me that I needed to come get my car. I’d had a busy day at work and I honestly forgot my car was in the shop.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 06/21/2021 05:58 AM

Thank you for taking the time to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
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ANDREW A MOELLER
PJ
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Pamela J.
Columbia, MO
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and friendly.
Fast in figuring out the problem. Recommending what needs to be done along with what it will cost. No pressure to buy now. If decide to buy, they will schedule you an appointment that suits your schedule. And, if it is a job that could take some time, they can offer you a ride to your home. They will call you when the job is done and have their ride service pick you up.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 06/10/2021 11:32 AM

Thank you for taking the time give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Columbia, MO
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service!
Great service from all personnel especially Ben Richardson (service tech) and Andrew Moeller (check in)!
Only issue $ have gone up and less coupons given out!!!
Recommended
MERANDA D. from Joe Machens Hyundai responded on 06/07/2021 11:37 AM

Thank you for taking the time give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
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ANDREW A MOELLER
JJ
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Judy J.
Kirksville, MO
2014 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Dept. deserves a star
The guys in the service dept. feel like friends.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 06/07/2021 08:02 AM

Thank you for taking the time to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
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ANDREW A MOELLER
DA
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Deborah A.
Columbia, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very conscientious employees
I would highly recommend your dealership I don’t feel pressured in anyway.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 05/25/2021 05:39 AM

Thank you for taking the time the give us feedback! 

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
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ANDREW A MOELLER
CG
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Catherine G.
Fulton, MO
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Online Check-in is smooth
They worked out the details for dealing with Covid. They send an email the evening before service with a link to tap on your smart phone for when you arrive.
Seating is spaced out in the service lobby.
Relax with a cup of self-serve coffee or light snack.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 05/06/2021 05:34 AM

Thank you for taking the time to give feedback! 

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
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ANDREW A MOELLER
JS
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Jerry S.
Columbia, MO
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great, as usual.
Great service. In and out in no time.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 05/05/2021 05:33 AM

Thank you for taking the time to give feedback! 

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
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ANDREW A MOELLER
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