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BD

BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

Verified Customer
Saint Charles, MO
2016 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor communication
When you check in and explain things to that person, they do not pass along the message to the person actually working on your car.
Not Recommended
Brad D. from St. Charles Hyundai responded on 11/24/2017 03:03 PM

Thank you for taking the time to respond to your latest service trip to our dealership. We appologize for the unresolved concern with your brake inspection. We will be in contact soon to address this for you. 

Thank you, Hyundai Service
Brad Dean

Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Peters, MO
2012 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not happy
This dealership has gone downhill. My last two visits have been terrible. They lied to me about the condition of my car and services needed. I do not suggest servicing your vehicle here.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 10/20/2017 05:59 AM

Thank you for the feedback regarding your last visit to our service department. I'm sorry the information about your tire condition and status of your vehicles maintenance requirements were not conveyed to you properly. We strive to give our customers the best experience and your valuable feedback will be used to improve our staff and our processes. We hope to see you again so we can show that we do provide service at a much higher level. Thank you for your business, it is appreciated.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
MW
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Mary W.
Saint Peters, MO
2017 Hyundai Ioniq Hybr
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Experience depends on who greets you in service department
I pulled in front of the service garage with a green light above it, but no one came out to greet me. I walked in to check my car in and they told me bluntly that I had pulled into the exit lane and needed to move my car. If that truly is the case then why is there a green light above it and how difficult is it in terms of customer service to make it appear to the customer that it is not a big deal and the service people move it? The service person would not even talk to me until I moved my car. Once I did, he asked if I had an appointment, yes, and when he asked my name, which is unique so I started spelling it, he had problems finding it even when I spelled the whole name out. I felt put out by this. Then when I declined a service he suggested, he questioned me about it, like really you don't want that? Sorry, no I don't, the car is barely 3 months old it should not need a fuel injection treatment. I was very dissatisfied with this treatment but thankful that when my car service was completed a different technician came and went over the results with me and told me where to pay and find my car. Thus the first guy sucked but the second saved the rating, which is odd because my husband has been coming to this dealership for over 3 years and has raved about the service department, but when I told him my experience he was surprised as well. Only returning in future because have a prepaid service plan.
Not Recommended
Brad D. from St. Charles Hyundai responded on 07/18/2017 02:22 PM

thank you for taking the time to fill out your survey on your latest service trip to our dealership. hope we can talk soon about your latest trip to our dealership.

thank you, Hyundai service
Brad Dean
hope to hear from you soon

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
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Verified Customer
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Never wash the car
Was told when we bought maintenance plan that they would give a free car wash when we brought it in to have oil changed. They have never washed it. NOT ONCE!
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 07/05/2017 07:10 AM

Please accept my appologies. I dont know the particulars on your service visits but a complementary wash and vacuum is available whenever your car is in for service. Just let us know if you would like your car cleaned up. We appreciate your business and look forward to your next visit.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Lake Saint Louis, MO
2015 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
LONG WAIT TIME
NEW TO THE AREA
Not Recommended
Brad D. from St. Charles Hyundai responded on 06/29/2017 05:04 AM

sorry for your long wait on your last service trip to our dealership. we were experiencing a large volume of cars that day and do apologize.  we hope to see you soon for further routine maintenance.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Peters, MO
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
O
O
Not Recommended
Brad D. from St. Charles Hyundai responded on 05/30/2017 05:41 AM

thank you for the survey on your latest service trip to our dealership. we apologize for any inconvenience that may have occurred while you were in for service. let us know how we can make your next trip to our dealership a five star experience.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
DT
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David T.
Saint Peters, MO
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
UNtimely Service
The service guy promised my vehicle would be ready in a half hour. It took an hour and a half!
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/10/2017 06:30 AM

We apologize for your extended wait on your latest service with our dealership. We were experiencing a large volume of cars that day and will give a better estimate of time in the future.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
CP
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Carol P.
Staunton, IL
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
not happy
not so good. was not happy at all
Not Recommended
Brad D. from St. Charles Hyundai responded on 02/22/2017 02:06 PM

thank you for the response to your recent service, we apologize for the vehicle not getting the wash and vacuum done, we hope to see you soon for routine service.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
Verified Customer
Saint Peters, MO
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
dont complete
offer work and don't perform
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 02/10/2017 05:51 AM

Your service advisor Brad has been attempting to contact you to learn more about what was missed or not completed at your last service visit. We'd like to complete anything we might have left unfinished and make your next visit a 5 star experience.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
RW
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Richard W.
Saint Charles, MO
2016 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
misdiagnosis, no communication, nine weeks for simple task
This dealership took 9 weeks for a simple job and had NO communication...every single time I had to call them. it took three weeks of calls for them just to get my correct call back number in the computer. That level of service for an automobile dealership who would hope to sell the same person numerous vehicles over their lifetime means this place may not be around for long.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 12/07/2016 09:56 AM

We appologize for the delay while we waited for the additional part needed which was backordered to arrive.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
Verified Customer
2014 Hyundai Azera
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very slow service
Wouldn't let me make a appointment for an oil change, so I ended up waiting two hours when I took it in.
Not Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 11/21/2016 05:19 AM

We are extremely sorry to hear this, as your wait time is unacceptable to us as well. We don't want to lose your business, as we would like to offer your next oil change service free of charge. Again, we greatly apologize for the inconvience, as we know your time is valuable.

Michael Metz
Express Advisor
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Maryland Heights, MO
2010 Hyundai Genesis Co
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor service
Poor service
Not Recommended
Brad D. from St. Charles Hyundai responded on 10/28/2016 02:58 PM

thank you for the survey on your latest trip to our dealership, we apologize for the mis under standing on the squealing noise from the belts on your vehicle. i have tried to get in contact with you about getting the vehicle back in to be properly diagnosed. we look forward to hearing from you and getting you scheduled to bring the car by.

thank you, hyundai service
brad dean

636-441-4483
ext 141

Employees worked with
BD
BRAD DEAN
SR
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Sandra R.
Bridgeton, MO
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor service and response to why.
Had appointment, waited over a hour. Asked why and did not get a full answer. Service only took 10 min., then had to wait another 20 min. for the bill. Talked with the Service Manager, who was not friendly.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 09/28/2016 02:25 PM

We sincerely apologize for your poor experience. Thank you for taking the time to speak with us about it. If there is anything we can help with your Hyundai please let us know. Your business is important to us.

Thank you

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
Verified Customer
Saint Charles, MO
2009 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tire made of gold.
!!!!!!!!!!
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 08/04/2016 07:00 AM

We've been trying to contact you. Please call us, your tire may have road hazzard coverage which could help with the cost of that tire. Looking forward to hearing from you soon.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
RW
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Richard W.
Saint Charles, MO
2015 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleas answer my question on why you used the wrong oil?
Need an answer on why you used the wrong oil?
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 08/02/2016 06:03 AM

Thanks for taking a few minutes to talk to Brad about which oil was used to do your oil change. Hyundai recommends both 5w20 or 5w30 in your vehicle.We use 5w30 for standard oil changes. We also have semi synthetic and full synthetic available in both 5w20 and 5w30 if you prefer to upgrade.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
DD
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DAVID D.
2015 Hyundai Veloster
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Held for insurance payment
I was kept in parking lot after repair because they needed payment received from this insurance company. It would of been nice to have my contact info vertified for accurancy while I went on my way and continued to contact insurance company that repair done and needs paid.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 08/02/2016 06:17 AM

We appoligize for the delay while we worked to make arrangements for the repairs to your vehicle to be paid. If you have an issue like this in the future be sure to let us know ahead of time so we can have payment arranged before you arrive at the dealership. Thank you for your business!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
VK
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Venkata K.
Saint Louis, MO
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Expected car wash
If free car wash is added with this maintenance, it will be useful for the customers.
Not Recommended
Brad D. from St. Charles Hyundai responded on 06/28/2016 02:01 PM

sorry for the mix up on the car wash. we will be happy to wash and vacuum your vehicle every visit, just let the service advisor know.
thank you for your business hope to see you soon.

Employees worked with
BD
BRAD DEAN
JL
gravatar
Jason L.
Dardenne Prairie, MO
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2016
verified customerVerified Customer
Category: Service
Issue Resolution
After initial overcharge issue the Service Manager called me personally to resolve the issue and discuss steps to improve the process in future. Follow up was much appreciated and I am confident improvements will be made to enhance service in the future.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/22/2016
Service Type: Maintenance
Category: Service
Overcharged
We were overcharged for service. Had coupon that was not applied even after my son specifically asked if it was. Had to go back next day once I discovered issue. Service rep agreed that coupon was not applied in any way. He explained to my son that since this was paid via credit card that a refund may not be possible but service credit could be given. I then had to get involved and explain to him that if he could charge my card he could refund it as well and service credit was unacceptable. He got very defensive and led us back to the cashier to see if refund was possible. Cashier in office also seemed confused as to if refund could be made, after discussion finally it was decided they would refund difference. Service Tech should have put my son at ease and quickly own up to mistake made and let him know he would take care of it. Should of asked cashier privately if there was any issue with refund before telling us service credit might have to be given. Training issue in regards to refunds or dealer strategy to steer customers to service credit (Not really sure but it was pretty clear nobody wanted to issue a refund). Ridiculous
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 06/28/2016 05:46 AM

We apologize for missing your coupon and the confusion in making your refund. Thanks for talking with us about your experience. The situation could have been handled better and will be in the future. Thank You for rescoring.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
RC
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Renita C.
St. Louis, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Love this dealership but getting through on phones can be a challenge
Recommended
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
JR
gravatar
John R.
St. Louis, MO
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT SERVICE, BUT……..
Excellent Service and Highly Recommend St Charles Hyundai for our 2013 Hyundai Elantra GT! FAST and friendly and kept me informed during service for a Simple Oil Change! Pointed out a few items that required immediate attention which were fixed fast! However, here’s the BUT….2 to 3 weeks to schedule an Oil Change? C’mon man! What happened to the days when you could call the dealership and get an Oil Change scheduled within a day, or so? Is this the NEW NORM? If that’s the case, something needs to change PDQ! I’ve been a LOYAL Hyundai owner for 18+ years and currently own 3 Hyundai’s! I’ve never seen it this poor for a service request! It might be this COVID thing, but something needs to change FAST! Other than the Service Request, this dealership is 5-Stars! Fast, friendly, Clean service and waiting area! Most, if not all, Employees had a smile on their face and very friendly! I felt they truly valued my business!
Recommended
Employees worked with
BD
BRAD DEAN
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