BE

BENJAMIN ELLIOTT

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(118 reviews)
73

SM
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Sandra M.
Menasha, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Friendly staff and very thorough work. Follow-up is also excellent.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 07/20/2020 01:06 PM

Hi Sandra! 

Thank you so much for the positive feedback! We know that a great experience starts with a great staff and are so happy to see our service team took great care of you when you were recently in for service! We truly care about you and your Hyundai and are so happy to have you as part of our Van Horn family! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

CS
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Conni S.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Associates
Everyone is great.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 07/15/2020 12:34 PM

Hi Conni! 

Thank you for the fantastic feedback! We know that a great experience starts with a great staff and we are so lucky to have such a great team here at Van Horn! 

Our biggest thank you for taking the time to return our survey and for the perfect 5 Star Score! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! We are so happy to see you had a great visit! We truly care about your experience here and helping you maintain your vehicle for years to come!

As always, thank you for choosing us and we look forward to seeing you next time!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

AI
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Andrea I.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly
Always in on time and out on time. Ben is great
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 07/15/2020 12:33 PM

Hi Andrea!

Thank you for the wonderful feedback! I will pass along your kind words to your adviser, Ben! He really is great and we are so lucky to have him here at Van Horn Hyundai on our service team! 

Our biggest thank you for taking the time to return our survey and for the perfect 5 Star Score! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! We are so happy to see you had a great visit! We truly care about your experience here and helping you maintain your vehicle for years to come!

As always, thank you for choosing us and we look forward to seeing you next time!



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

DH
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Donald H.
Mayville, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I have been a customer of Van Horn FDL for the last 6 years and the Service Department has always been extremely helpful.
I recently had a problem with my rear wheel brakes locking up (I thought). After the mechanic inspected the brakes and found them to be OK, he checked further and found that there was a problem with the differential. The mechanic replaced the problem parts and solved the problem.

This could have have been a pretty expensive repair. But, Ben the service counterman saw that I had purchased the extended warranty when I purchased the car. Thanks a lot Ben for going that extra mile!

I recommend purchasing the extended warranty every time you purchase a new car...money well spent.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 07/06/2020 09:55 AM

Hi Donald! 

That is what we are here for, to help go that extra mile for our amazing Van Horn Hyundai family and get you safely back on the road! I will pass along your kind words to Ben! We are lucky to have him here on our service team! 

Thank you for taking the time to return our survey and for the perfect score! We truly appreciate you and your business and are so happy to see you had another 5 Star Visit! 

As always, we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

CV
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Cynthia V.
Green Bay, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
From Green Bay
Be , Nick & Shawn listen to your concerns and then follow through with a solution.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 06/29/2020 07:27 AM

Hi Cynthia! 

Thank you for taking the time to return our survey! It really is appreciated by all of us here at Van horn Hyundai of Fond du Lac! Especially the service center! We are so happy to see you had a 5 Star visit when you were recently in for service with your 2017 Hyundai Santa Fe Sport! We are so happy to hear your advisers took the time to really listen and address your concerns! We know that a great experience starts with a great staff! We truly strive to provide an exceptional experience every time you are here! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

ZL
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Zachary L.
Appleton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great staff, comfortable waiting area, killer snacks
Ben was great. He kept it real with me and was great at communicating the issue. I felt like he and the mechanics looked out and did whatever they could to help!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 06/29/2020 07:00 AM

Hi Zachary! 

That is what we are here for! To look out for our amazing Van Horn family and their vehicles! It is our mission to keep you safely on the road while providing an exceptional experience that keeps you coming back! 

I will pass along your kind words to Ben and your Certified Hyundai Technician! We are lucky to have such a great team here! 

As always, thank you for choosing us and we look forward to seeing you next time!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

SM
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Steven M.
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
customer
Great service . We appreciate Kevin's assistance especially getting us a loaner vehicle. It helped us a lot while our vehicle was being worked on.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 06/25/2020 05:54 AM

Hi Steven! 

Thank you so much for the wonderful feedback! I will pass along your kind words to Kevin, our Service Manager! We are lucky to have him leading our team here at Van Horn Hyundai of Fond du Lac! 

We are so happy to be able to offer awesome amenities to our amazing Van Horn family, like complimentary loaners, when they are in for service! It truly is our passion to create an exceptional experience for our guests matched with unbeatable service and repairs! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

DL
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Donnie L.
Appleton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people and Service
Very fast and accommodating, impressed with the service dept. Fast and reliable
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 06/19/2020 07:14 AM

Hi Donnie! 

Thank you so much for the awesome feedback! We know just how valuable your time is and are so happy to be able to provide fast and accommodating appointments! We truly put our all into creating an exceptional experience each and every time you are here! 

We know there are a lot of choices when it comes to servicing your Hyundai Veloster and we thank you for choosing us! 

We would also like to thank you for your valued business and say we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

RF
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Richard F.
Jackson, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service
They took car in and did a quick service very pleased ?
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 06/17/2020 11:24 AM

Hi Richard! 

We are so pleased that you are pleased! Fast, friendly appointments are what we do here at Van Horn Hyundai of Fond du Lac! Thank you so much for the kind feedback and for taking the time to return our survey! 

We love helping you maintain your 2017 Hyundai Santa Fe and look forward to seeing you and your vehicle next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Always great service from the team at Van Horn Hyundai of Fond du Lac. Keep up the great work!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 06/16/2020 09:25 AM

Hello! 

Our sincerest thanks for taking the time to return our survey, the fantastic feedback, and the perfect 5 Star Score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center!

We put our all into providing an exceptional experience that keeps you coming back and are so happy to see you had a great visit when you were recently in for service! 

We look forward to seeing you next time!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JZ
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Jeff Z.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Great service and a knowledgeable, friendly staff always brings me back to Van Horn Hyundai.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/20/2020 05:12 AM

Hi Jeff! 

We are so happy to see you had a 5 Star Visit when you were recently in for service! We really do strive to provide an exceptional experience every time you visit us! Thank you for taking the time to return our survey! 

We know there are a lot of choices when it comes to servicing your 2015 Hyundai Santa Fe Sport and we sincerely thank you for choosing us! It is our passion to help our Van Horn family maintain their vehicles for years to come! 

As always, thank you for your valued business and we look forward to seeing you next time! 



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

ET
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Emmanuel T.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing
I'm never let down whenever I come into van horn keep up the good work
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/18/2020 06:54 AM

Hi Emmanuel! 

As always, it was a pleasure to see you and your Hyundai! We are so lucky to have such amazing people like you as part of our Van Horn Hyundai family! 

We promise to keep up the good work and exceptional experiences! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Thank you, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Excellent
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/18/2020 06:50 AM

Hello! 

Thank you for taking the time to complete our survey with a perfect 5 Star Score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac!

We truly put our all into providing an exceptional experience that keeps you coming back! 

We would also like to thank you for choosing us to take care of your Hyundai! We love helping our Van Horn family maintain their vehicles for years to come! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

ST
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Susan T.
Berlin, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Normal good service
Normal friendly, prompt service. Will use again.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/05/2020 07:26 AM

Dear Susan, 

Thank you so much for the kind feedback and for taking the time to return our survey with a Perfect 5 Star Score! It really is appreciated by all of us here at Van Horn Hyundai! Especially the service center! We truly put our all into providing an experience that stands apart and keeps you coming back! 

We know there are a lot of choices when it comes to servicing your 2017 Hyundai Santa Fe Sport and we thank you for choosing us! 

We look forward to seeing you next time! Stay healthy!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

RR
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Randy R.
Beaver Dam, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It's
It's great
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/28/2020 05:55 AM

Hi Randy! 

Thank you for the kind words! We think you are great too! Thank you so much for taking the time to respond to this survey and for the perfect score! It truly is appreciated by all of us here! 

Here at Van Horn Hyundai we put our all into providing an exceptional experience that keeps you coming back! 

We look forward to seeing you and your 2016 Hyundai Sonata next time! Stay healthy! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

AI
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Andrea I.
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Taken Care of right away . Ben is great!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/16/2020 05:40 AM

Hi Andrea! 

We are so happy to see you had a 5 Star visit when you were recently in for service and so happy to hear that Ben took such great care of you! We know that a fantastic experience starts with a fantastic staff and we are lucky to have him here on our service team! 

We would also like to extend our thanks for taking the time to return this survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac!

We look forward to seeing you and your Hyundai next time! 

Stay healthy! 


Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

AW
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Al W.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
I only go here, cannot compare to some where else
OK
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/13/2020 10:24 AM

Hi Al! 

Thank you so much for returning our survey and the fantastic feedback! We are so lucky to have such amazing and loyal customers like you as part of our Van Horn family! We truly care about you and your vehicle and strive to provide an exceptional experience that keeps you coming back! 

We look forward to seeing you and your Hyundai next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome
Ben and the Van horn team were great! The technician, Rick, went above and beyond. He went on a test drive with me to help identify and correct my brake concern. Super friendly and professional. Thanks again Ben and Rick!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/23/2020 06:24 AM

Hello!

We are so happy to hear about your fantastic experience when you were recently in for service with your Hyundai! Going the extra mile for our amazing Van Horn family is what we do here at Van Horn Hyundai of Fond du Lac!

I will pass along your kind works to your Certified Hyundai Technician, Rick and to your Service Adviser, Ben! We are lucky to have them both on our service team here!

Again, thank you for the wonderful feedback and for taking the time to return your survey with a perfect score! It really is appreciated by all of us here! 

Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

AK
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Amy K.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing Service
Service team is great. They are upfront about suggested maintenance work coming due & the pricng. They are friendly and always ready to answer my questions.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/11/2020 06:09 AM

Hi Michelle!

It is our absolute pleasure to be here to answer all of your questions and make honest recommendations when it comes to taking care of your Hyundai! We really do strive to provide an amazing experience that keeps you coming back!

We know there are a lot of options when it comes to servicing your Hyundai and we thank you for choosing us! We would also like to extend our sincerest thanks for taking the time to return your survey with a perfect 5 Star Score! It really is appreciated by all of us here at Van Horn Hyundai Service!



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/11/2020 06:10 AM

I am so sorry, a clerical error on my part Amy! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

KF
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Karen F.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
They completed the service within an acceptable time frame. Thanks!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/06/2020 06:29 AM

Hi Karen!

We are so happy to hear you had a speedy service appointment! We appreciate just how valuable your time is and are so happy to be able to offer fast and accommodating scheduling! 

We know there are a lot of options when it comes to servicing your Hyundai and we thank you for choosing us! We would also like to extend our sincerest thanks for taking the time to return your survey with a perfect 5 Star Score! It really is appreciate by all of us here at Van Horn Hyundai Service!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.