BENJAMIN ELLIOTT

Hi Suzanne! 

We love providing fast, friendly and thorough service for our fantastic customers, like you!

We know that there are many options when it comes to servicing your Elantra and we thank you for choosing us! 

And our sincerest thanks for taking the time to complete this survey with a perfect 5 Star score and positive feedback! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

Hi James!

You are so welcome! We are so happy to be able to help you keep your Sonata in tip-top shape!

Our sincerest thanks for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

As always, we sincerely thank you for your valued business and for choosing us to take care of your Hyundai!

Hello!

I will pass along your fantastic feedback to Ben! We are very lucky to have him here on our service team!

Our sincerest thanks for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

As always, we sincerely thank you for your valued business and for choosing us to take care of your Hyundai!

Hi Diane!

Here at Van Horn, we absolutely love providing great service you can rely on every time you visit us! It is always a pleasure to see you!

Our sincerest thanks for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

As always, we sincerely thank you for your valued business!

Hi Earl!

We absolutely love providing great service you can rely on every time you visit us! It's always a pleasure to see you!

Our sincerest thanks for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

As always, we sincerely thank you for your valued business!

Hi Eugene! 

We appreciate you choosing us to service your 2017 Hyundai Santa Fe Sport! 

As always, thank you for the wonderful feedback and for taking the time to complete this survey with a perfect 5-Star score! And for being such a great customer! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 


Always at your service,

Hello!

We love providing exceptional experiences with our helpful and friendly staff every time you visit us! 

Thank you for the fantastic feedback and for taking the time to complete this survey with a perfect 5-Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

We look forward to helping you maintain your Santa Fe Sport
for years to come!

Hello! 

I was so happy to hear we finally got that noisy sub concern figured out for you! 

Thank you for the fantastic feedback and for taking the time to complete this survey with a perfect 5-Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

We look forward to helping you maintain your Elantra
for years to come!

Dear Donald, 

Taking the time to take great care of our amazing customers while they are at our dealership is what we strive to provide at every visit! We want you to feel confident in our recommendations and comfortable with our advisors! 

Thank you for the fantastic feedback and for taking the time to complete this survey with a perfect 5-Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

We look forward to helping you maintain your Santa Fe Sport
for years to come!

Hi Amelia! 

Thank you for the fantastic feedback and for taking the time to complete this survey with a perfect 5-Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

We look forward to helping you maintain your Tucson for years to come!



Thank you, 

Hello! 

We are so happy to hear your visit went so well! Fast, same day appointments to get you and your busy family back on the road as soon as possible is what we strive for here at Van Horn! 

Thank you for taking the time to complete this survey with a perfect 5-Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

We look forward to helping you maintain your vehicle for years to come!

Hi Ronald! 

Thank you for choosing us to service 2014 Hyundai Santa Fe Sport! We love seeing you and your wife here for service! 

And thank you for taking the time to complete this survey with a perfect 5-Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! We look forward to helping you maintain your vehicle for years to come! 

Thank you for your valued business,

Hello!

Thank you for taking the time to leave us your honest and valued feedback. Without it, we are unable to remedy concerns you may have and improve your experience in the future. We truly strive for an exceptional experience every time you visit our service center and are sorry to have failed you.

We would like to thank you for speaking with our Service Manager, Ben and discussing your recent visit. We are very happy we were able to come to a positive solution moving forward. Please know we are always working to improve your experience here and look forward to providing a 5 star experience at your next visit! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Hello Brian, 

Thanks for taking the time to speak with me this morning reguarding your Palisade.  I am glad we were able to repair the issue on your vehicle and that you were satisfied with our service.  Please let me know if you have any other concerns, we are always here to help.  

Thank you, 

Ben Elliott - Service consultant 

Hi Neil, 

We are very sorry for any confusion! If you are checking in during open service hours, please feel free to pull into the service drive to get checked in. If you are utilizing our late night/ early drop service, please park to the left of the service door in the numbered stalls and leave your keys in the box. 

Thank you for bringing this to our attention, we will work on getting that updated! 

I hope this clarification helped! We look forward to seeing you and your 2020 Hyundai Sonata next time!


Kind regards, 

Hi Connie, 

Thank you so much for taking the time to leave us your feedback and for taking the time to talk your Service Adviser, Ben, this afternoon. We truly care about your experience here and want to make sure it is a 5 Star visit each and every time you are here! 

We look forward to seeing you next time! 

Kind regards, 

Dear Bernice, 

Thank you for taking the time to return our survey and for the valuable feedback. It truly is appreciated as it is the only way we are able to improve your experience when you are here! We completely agree communication is paramount and are always looking to improve upon this for our valued guests. 

I would also like to extend our apologies regarding the lack of updates at your last appointment. Again, this is always something we are looking to improve upon! 

If there is anything I can help with, please do not hesitate to reach out to me directly! That's what I'm here for! 

Kind regards, 

Dear Stacy, 

Thank you for taking the time to speak with our Service Manager, Ben, at your appointment regarding your maintenance plan. He did try reaching out for a follow-up call after your visit as well. We will be refunding you the cost of your oil change. We again sincerely apologize for the misinformation from our call center. We understand your frustration and are very sorry to have wasted your time, gas, and money on the day of your appointment. We know how valuable all of those things are. Please know we truly do care about you, your Hyundai, and your experience here and we are always working to improve your visits to our service department. If there is anything further we can do to help remedy this situation, please do not hesitate to reach out to us. 

Kind regards,
Niki Mand

Dear valued customer, 

I am so sorry to hear about the length of your appointment and certainly understand your frustration because you are right, waiting is never fun. We do strive to provide fast and schedule friendly appointments for our fantastic Van Horn family and are sorry that this was not the case with your most recent visit. 

We truly value how important your time is, and are striving to make all service visits as efficient as possible. Thank you for your valuable feedback and help. 

Please feel free to reach out to us at any time with any follow-up questions or concerns in the service office at 920-322-6500. 

Thank you,