BEN GIRARD

Earnhardt Hyundai North Scottsdale

Overall Rating

4.9

(1203 reviews)

87

Reviews of BEN GIRARD

WP

William P.

Scottsdale, AZ

2013 Hyundai Elantra

ReScore Review™

06/23/2016

Verified Customer

Category: Service

Took the time to Repond to Feedback!

The entire Service team took the time and effort to respond to my original comments. That is important to me. It shows that they actually read them and try to address the issues that are raised. The costs are the costs...you either agree with them or you don't...the options are limited if you don't. If you want to maintain your vehicle properly, than it is a factor that you need to consider when you are thinking of making a vehicle purchase. Maintenance is something that many people do not consider because they do not keep cars, preferring to lose money every few years,and buy a new vehicle. For those individuals who prefer not to trade or buy every two or three years, maintenance is a factor that is very important. It is a choice everyone makes , whether they know it or not or consciously make the choice, the choice is made for them. I will continue my Service with this Team, because they take the time to actually listen to the customer.

Recommended

Original Review

06/17/2016

Service Type: Maintenance

Category: Service

Over charged for service, poor value!!

The avg cost for service is running 150 to 200 an hour....that is totally unacceptable!

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/17/2016 04:00 PM

Thank you for your feedback.

Your recent service after 3 years was the most comprehensive service your vehicle has had during your ownership. This was no small amount of work done, and we wish you saw better value in the work we performed. The services performed include oil and filter change, tire rotation and balance, engine air filter, cabin air filter replacement, complete coolant system fluid exchange, 3 part fuel system service, in addition to our multipoint vehicle inspection.

Our goal is to help you protect your investment and enjoy many years of trouble-free driving. Your advisor will reach out to review the work we did, why we did it. The actual labor cost for your service was closer to $120 an hour which is below the market average in our area. Itemized and compared to any of the other vehicles you mentioned you will find we are very fairly priced on these services.

Again, we are sorry we did not do a better job explaining the work and the value of the work we did for you while you were here, and if you ever have a question in the future, please let us know, we are here to help you make good decisions for you and your vehicle. You advisor will reach out to you to review your concerns in more detail.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Phoenix, AZ

2015 Hyundai Sonata

05/26/2016

Service Type: Maintenance

Verified Customer

Category: Service

Customer service

Not bad. Decent. No call back after my call was serviced. Meaning no info on about the condition of the car I had to call in to get information...like I said decent

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/26/2016 07:25 PM

Thank you for the feedback Raesean.

What you describe is certainly unusual. We will look into your concerns and see why you did not receive your confirmation email regarding your apoointment or a copy of the work order when the work was complete.

Normally you will be advised through all stages of the work at our store and we do call and email after service to make sure there are no unanswered questions.

We will look into this, but you can expect your next visit to meet your, and our, expectations.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Phoenix, AZ

2013 Hyundai Genesis Coupe

08/25/2015

Service Type: Repair

Verified Customer

Category: Service

Gross

Car was returned with trash and bad oder

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/27/2015 08:36 AM

Dear Anonymous,

We are sorry to hear about your experience with us.

It is of course not our habit to return any vehicle with trash or odors, it is more than unusual to hear comments like these. I would like the opportunity to discuss the situation with you further and make things right.

Please feel free to contact me directly at your earliest convenience.

Sincerely,

Michael Southern
Service Manager
480-368-6730
michael.southern@earnhardt.com

Employees worked with

JB

JASON B.

Scottsdale, AZ

2014 Hyundai Elantra

07/08/2014

Service Type: Maintenance

Verified Customer

Category: Service

Consistently Disappointing

We went in to purchase two new Elantras in February. While we eventually got decent pricing on our trade-in and the vehicles overall, it was only after about 4 hours of hardball negotiating. After saying they would not, under any circumstances, be able to give us more than $750 on our trade-in, they eventually gave us $3,500. This is not the dealership for those consumers who prefer a direct dealership approach. While upon first impression they seem different, at it's core Earnhardt Hyundai is a wheeling and dealing car dealership like all the rest.

Upon purchasing two new vehicles, we were immediately bombarded with 5-10 weekly promotional and marketing emails. Their opt-out system does not work, and personal emails to our salesperson and finance guy were unsuccessful. Finally they sent me a letter explaining that it was their legal right to use my personal email for any promotional and marketing content, but their unwillingness to work with me to get off of their persistent email chain turned me off from ever purchasing from them again. Be aware that purchasing a vehicle from this dealership signs you up for constant emails. We have also received numerous promotional phone calls at both home and at work. Rest assured that after buying two new cars in February, we are not looking to buy again in July.

Finally, and perhaps most disappointingly, was our first service. We have noticed that the rear-view mirror on one of our Elantras was very slightly loose, to the point of sliding down so that it points toward the back seat every 3-5 days. While not a significant danger, this issue should be covered under warranty as the part is loose enough to require adjustments by us consistently, which is an irritation at best, a safety hazard at worst. This problem had been going on since we first purchased the car, and we decided to have them handle it at our first service appointment. A few days prior to going in, we hung a lightweight gym locker from the mirror to have easy access to it. It did not make the problem any worse, as it wasn't hung from the part of the mirror that shifted down. When I brought the car to it's first service, I explained that the lock was a very recent addition and the problem had nothing to do with it. I waited 1.5 hours for a simple oil change and they said they had used their hand to feel the mirror and couldn't tell that it was loose, and their diagnosis was that the lock might be causing the problem. They also recommended that I adjust the mirror back to where we wanted it if it starts to fall again (obviously that is what we had been doing since the beginning). They refused to replace the mirror since they couldn't feel the problem with their hand, even though we explained that the looseness was minor and happened over several days. I asked my service rep if he could treat the problem as though the lock wasn't there, but he said, "I can't pretend it's not, because it is." Finally, my service rep told me that they would have believed me had the lock not been hanging there and when I asked if I brought it in on Monday with no lock, would they replace the mirror, he said, "Probably, yeah." I should have just driven out, taken the lock off, and driven right back into the service bay.

All in all, this has been a dealership that is exceedingly friendly until they have your credit card. I am disappointed beyond words in their unwillingness to remove me from their email lists and their frustrating service department. While we have been pleased with our vehicles, they were in no way worth the hours we have spend begging them to stop calling and emailing us with promotional offers or their unwillingness to take our word on a small repair.

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/08/2014 11:20 AM

Jason, we appreciate the time you took to post this review.

You may contact me directly to review your concerns.

Michael Southern
Service Manager

Employees worked with

JP

Joseph P.

Fountain Hills, AZ

2020 Hyundai Sonata

04/05/2022

Service Type: Repair

Verified Customer

10

Category: Service

Great general manager

Always top service. Thanks to Mike and Ben.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/06/2022 12:23 PM

Thank you Joseph.

It has been our absolute pleasure to be your dealer and we forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Phoenix, AZ

2014 Hyundai Tucson

03/29/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Helpful, courteous

Ben Girard & company keep me updated with any problems & give good options for a solution.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/30/2022 08:41 AM

Thank you for the great review and recommendation for Ben Girard your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

CD

Carol D.

Cave Creek, AZ

2017 Hyundai Elantra

03/17/2022

Service Type: Repair

Verified Customer

10

Category: Service

HIGHLY RECOMMEND EARNHARDT HYUNDAI

I have always enjoyed the service I receive at Earnhardt Hyundai in North Scottsdale. This is the first dealership I have been able to feel comfortable with. It is a pleasure to purchase an auto from Earnhardt as there is no pressure. They are all business while maintaining a friendly approach with their customer's. There are no gimmicks or sleazy sales pitches that are so prevalent at other dealerships. Customer's appreciate this. I have purchased three Hyundais over the years from this dealership. Each transaction has been a complete pleasure. Their customer service has been consistently excellent.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/30/2022 08:38 AM

Thank you Carol what a wonderful review and recommendation.

We are very, very happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

MA

Marlie A.

Scottsdale, AZ

2017 Hyundai Elantra

03/08/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

What is the Title?

The service was great. Everyone was polite and helpful. The wait wasn’t too long and they did a good job of washing my car after the service.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/12/2022 09:56 AM

Who needs a title? Not you, and not us.

Thank you Marlie, we are very happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

SG

Steven G.

Scottsdale, AZ

2017 Hyundai Elantra

02/23/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

5 Stars

Every experience I’ve had, all departments has been 5 stars. They really care about their customers.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/26/2022 07:43 AM

Thank you Steven.

We do care, and we really appreciate your recommendation. Thank you for choosing us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

SM

Stephen M.

Scottsdale, AZ

2018 Hyundai Santa Fe

02/11/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

great

All about Ben.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/26/2022 07:38 AM

It is all about Ben!

Thank you Stephen, we're glad Ben has made your ownership more enjoyable. We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Scottsdale, AZ

2008 Hyundai Santa Fe

01/04/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Best place in North Scottsdale

Phenomenal customer service and communication from start to finish. Excellent work!

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/15/2022 10:11 AM

What a wonderful review and recommendation - thank you so much.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

GA

George A.

Scottsdale, AZ

2018 Hyundai Elantra

12/22/2021

Service Type: Repair

Verified Customer

10

Category: Service

super product

I really enjoy my Hyundai as it is my second. The dealership really takes care of their customers and Ben does a super job servicing my vehicle.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/23/2021 07:17 AM

Thank you for the wpnderful review and recommendation for Ben Girard your advisor.

It has been out pleasure to be your dealer these many years now and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Mesa, AZ

2019 Hyundai Tucson

12/11/2021

Service Type: Repair

Verified Customer

10

Category: Service

THANKS

Great dealership, excellent service and my third purchase from them.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/14/2021 09:37 AM

Thank you for the great review for Ben and for all of your loyalty over the years.

We are happy to be your Hyundai dealer and we look forward being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with

SC

Sandra C.

Scottsdale, AZ

2018 Hyundai Kona

12/08/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Excellent service

Very satisfied with my experience. Check in was fast. Staff is helpful and professional. They take time with you and answer all questions. Very accommodating and willing to help in any way they can

Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/10/2021 07:05 AM

Thank you Sandra for the excellent review and recommendation.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Scottsdale, AZ

2016 Hyundai Genesis

ReScore Review™

12/01/2021

Verified Customer

10

Category: Service

Review of service

Ben was the best

Employees worked with

Verified Customer

Scottsdale, AZ

2016 Hyundai Genesis

ReScore Review™

12/01/2021

Verified Customer

10

Category: Service

Review of service

Ben was the best

Original Review

11/28/2021

Service Type: Maintenance

10

Category: Service

10 Star Rating

We gave Ben a 10 star rating not sure why it come across as 1 star.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/29/2021 09:56 AM

Thank you Gordon for the great review and recommendation for Ben Girard your advisor.

It looks like a quirk that this came across as a 1-star review, from your comments that seems inaccurate. We are very happy to be your dealer and we look forward to being here for you for all the years and miles ahead. If you did mean for this to be a 1-star review for Ben, please do let me know what we can do to address any concerns you have.

Michael Southern
Service Manager

Employees worked with

GA

Gary A.

Scottsdale, AZ

2019 Hyundai Santa Fe

11/25/2021

Service Type: Repair

Verified Customer

10

Category: Service

Earnhardt North Scottsdale

Prompt service. Friendly employees, all willing to help.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/26/2021 10:48 AM

Thank you Gary for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

BE

Bruce E.

Scottsdale, AZ

2021 Hyundai Tucson

11/08/2021

Service Type: Repair

Verified Customer

10

Category: Service

Great service

Great people

Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/12/2021 10:46 AM

Thank you Bruce for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

GT

George T.

Phoenix, AZ

2021 Hyundai Palisade

11/02/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Great job!

Ben Girard was personable, efficient, and knowledgeable.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/02/2021 12:36 PM

Thank you George for the great review.

We are very happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

DJ

Delbert J.

Scottsdale, AZ

2015 Hyundai Genesis

10/27/2021

Service Type: Repair

Verified Customer

10

Category: Service

"GENESIS" THE BEST I'VE EVER OWNED!

BEN GIRARD HAS KEPT MY 2015 GENESIS RUNNING LIKE A TOP FOR 6 YEARS NOW, BEST CAR I'VE EVER OWNED AND I'M 81 YEARS OLD. BEN TAKES CARE OF IT AS IF IT WAS HIS! OUTSTANDING SERVICE!!!

Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/29/2021 07:34 AM

Thank you Delbert for the wonderful review and recommendation for both your Genesis and for your advisor Ben Girard.

We are very happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

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