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SureCritic / Hyundai Dealer / Eckert Hyundai / BILLY POPE
BP

BILLY POPE

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(298 reviews)
81

Reviews of BILLY POPE

KS
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Kenneth S.
Lewisville, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Dealership
The dealership and people are great! This is our 4th family vehicle from this dealership.
DYLAN H. from Eckert Hyundai responded on 01/26/2022 11:12 AM

Thank you for the 5 star review.  We look forward to seeeing you again.

Employees worked with
BP
BILLY POPE
Verified Customer
Little Elm, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service maintenance
I was able to get a timely appointment for service for my Santa Fe. I was treated with respect and my car was was serviced efficiently and very little waiting.
DYLAN H. from Eckert Hyundai responded on 01/21/2022 05:40 AM

Thank you so much for the feedback and your 5 star review!

Employees worked with
BP
BILLY POPE
Verified Customer
Fort Worth, TX
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
This dealership always takes good care of me when I come have my good serviced !
DYLAN H. from Eckert Hyundai responded on 01/15/2022 10:25 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
LC
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Lawry C.
Denton, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Service
In and out as promised. Excellent service and very cordial.
DYLAN H. from Eckert Hyundai responded on 01/11/2022 05:51 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
VR
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Vivek R.
Trophy Club, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Excellent and timely service. The best service dealership in the area.
STACY B. from Eckert Hyundai responded on 12/27/2021 09:14 AM

Thank you so much for trusting our team and for the 5 star review- it means a lot to us.

Employees worked with
BP
BILLY POPE
TB
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Thomas B.
Corinth, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
extremely good service and people
Always great friendly service and attention .
DYLAN H. from Eckert Hyundai responded on 12/18/2021 06:54 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
DW
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Dennis W.
Denton, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great staff and keep my car in fine shape.
I recently experienced a "noise" in the front of my 2018 Sonata. Dylan Hulme, his staff and the repair "experts' found the problem and fixed it quickly.
DYLAN H. from Eckert Hyundai responded on 12/16/2021 10:13 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
AS
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Amber S.
Pilot Point, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Best Dealership
Best dealership and best service.
DYLAN H. from Eckert Hyundai responded on 12/09/2021 05:54 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
RA
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Rick A.
Flower Mound, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service Dept and Sales team
Sales team is great and the Service dept is exceptional. Excellent Dealer, I'd highly recommend Eckert. It's always a pleasant experience dealing with them.
Our family has purchased several cars from them over the years (14 yrs).
DYLAN H. from Eckert Hyundai responded on 12/04/2021 09:23 AM

Thank you for the 5 star review.  We look forward to seeing you again soon.

Employees worked with
BP
BILLY POPE
Verified Customer
Argyle, TX
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
verified customerVerified Customer
10
Category: Service
Eckert
The Eckert Dealership is great. The process they have to follow presented to them by Hyundai for my particular issue is not great.
Employees worked with
BP
BILLY POPE
Verified Customer
Roanoke, TX
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Very good and prompt service
DYLAN H. from Eckert Hyundai responded on 12/01/2021 08:38 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
SC
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Shrijit C.
Little Elm, TX
2021 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/30/2021
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Meh at best
The time to return the vehicle was fast but the service person didn't pay much attention to my concerns. I had reported an issue with the wind noise in my 2021 Santa Fe and the staff passed it by saying it is just the shape of the RVMs. I pressed to the staff that one of the window rubber seems to be loose, please check that if it is the cause and he said he will do it.
Later when I asked at the time of delivery if that has been looked at, he brushed it off saying that he will check it next time since this service was scheduled for just routine maintenance. It was simply the case he had forgotten about it. My concern is what if it was a more serious issue? Will he do the same then as well? And mind you this was not one of the complimentary services offered by Hyundai, I had paid the dealership for this.
DYLAN H. from Eckert Hyundai responded on 11/30/2021 04:52 AM

Thank you for the feedback.  We will be contacting you soon to discuss this matter.

Employees worked with
BP
BILLY POPE
RS
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Rajiv S.
Roanoke, TX
2017 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/12/2021
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
ok
ok
DYLAN H. from Eckert Hyundai responded on 11/15/2021 05:44 AM

Mr Shah,  I am sorry to see you did not feel you received good service while here.  I will be reaching out soon.

Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
MS
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Mark S.
Denton, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Shark fin issue
Their friendly service department exceeded my expectation.
DYLAN H. from Eckert Hyundai responded on 11/11/2021 07:41 AM

Thank you for the 5 star review.  We are always willing to wash and vacum your vehicle upon request as it does add time to your visit.

Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
LS
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Lloyd S.
Grapevine, TX
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Easy, convenient and kept me informed!
Professional, polite and competent. Easy getting in and on time. Very helpful staff and kept me informed about condition of my car.
DYLAN H. from Eckert Hyundai responded on 11/04/2021 06:08 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
SS
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Steven S.
Corinth, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
great service and personel
Our motor went out after 70K miles on it, thought that was unusual but Eckert Hyundai rebuilt the motor and had us back on the road. Due to the pandemic the parts took a while to get to the facility but Eckert Hyundai provided us with a brand new loaner car every 30 days which was great, we thought they can take as long as they want to finish our car. Great job Eckert, our car is running great now, thanks for the great service.
DYLAN H. from Eckert Hyundai responded on 11/01/2021 07:09 AM

Thank you for the 5 star review.  We look forward to seeing you again.  We can always wash your car upon request any time you are here.

Employees worked with
BP
BILLY POPE
KG
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Karen G.
Sanger, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great service & atmosphere
I had 3 recalls on my 2012 Hyundai Sonata. This dealership made it easy for me to schedule an appointment & it was a much more pleasant & easier process then I was expecting.
DYLAN H. from Eckert Hyundai responded on 10/18/2021 04:01 PM

Thank you the 5 star review.

Employees worked with
BP
BILLY POPE
Verified Customer
Aubrey, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Thanks for the quick work
Warranty and recall work done same day while I waited.
DYLAN H. from Eckert Hyundai responded on 09/27/2021 05:30 AM

Thank you for the 5 star review. 

Employees worked with
BP
BILLY POPE
VH
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Vicky H.
Lake Dallas, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
people
The customer service I have received through the years has been above average and especially with two people. Billy Pope, whenever I need some thing done he will call the place where I have my warranty to see if that problem is covered and is always cheerful and helpful and treats me with respect. What can I say about KESA, she is always there for me and so darn helpful she goes above and beyond for me. It is customer service of these two people that keeps me coming back plus the repair work.
DYLAN H. from Eckert Hyundai responded on 09/24/2021 05:48 AM

Thank you so very much for the kind words.

Employees worked with
BP
BILLY POPE
ET
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Edward T.
Flower Mound, TX
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Second visit for service. My first impressions were confirmed
Was greeted by name. Friendly, efficient service tech. Knew exactly what was needed. Updated me on progress periodically while I waited. Customer lounge had WiFi, ample workspace, beverages, snacks and plenty of seating. Washed my car when work was completed. Only thing missing was fresh baked cookies to go with the coffee :-)
The service department is crucial to the success and growth of any dealership. Dylan Hulme and his team are certainly doing their part to ensure Eckert Hyundai success.
DYLAN H. from Eckert Hyundai responded on 09/22/2021 05:38 AM

Thank you for the 5 star review, and even more so for the kind words.  We try hard to make evey visit a pleasant one.  I am very glad to know we have met or exceded your expectations.  Look forward to seeing you again soon.

Employees worked with
BP
BILLY POPE
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