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SureCritic / Hyundai Dealer / Eckert Hyundai / BILLY POPE
BP

BILLY POPE

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(298 reviews)
81

Reviews of BILLY POPE

Verified Customer
Bedford, TX
2017 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
verified customerVerified Customer
Category: Service
Great service
Took the time to call back and help fix the problems
Recommended
Employees worked with
BP
BILLY POPE
VH
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Vicky H.
Lake Dallas, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
people
Thanks Billy for all your help and keeping me updated as to what was happening.
Recommended
DYLAN H. from Eckert Hyundai responded on 06/22/2021 03:54 PM

Thank you for the kind words and for the five start review.

Employees worked with
BP
BILLY POPE
VH
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Vicky H.
Lake Dallas, TX
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
people
Very thorough and accomadating
Recommended
DYLAN H. from Eckert Hyundai responded on 05/17/2021 05:24 AM

Thank you for the 5 star review and the positive feedback.

Employees worked with
BP
BILLY POPE
ER
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Erica R.
Denton, TX
2020 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/08/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Unhappy
Never updated and car still isn’t right very rude people
Not Recommended
DYLAN H. from Eckert Hyundai responded on 05/10/2021 05:24 AM

I am sorry to hear your vehicle is not performing as expected.  Please give us a call and we set up a time to get it looked at. 

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Flower Mound, TX
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place to be
The staff was wonderful. The service was excellent.
I’m going to make this place the only place I get my service done. Highly recommend!!
Recommended
DYLAN H. from Eckert Hyundai responded on 05/03/2021 05:32 AM

Thank you for the positive feedback.

Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
Verified Customer
Frisco, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always fantastic service
I had to reschedule my service appointment and when I called they did an excellent job getting me in the next day. They had a full schedule but I only needed an inspection so they fit me in. When I arrived they got my car back quickly. I only waited for about 20 minutes and I was back in my car heading out with a completed inspection. Everyone was courteous and professional. I’ve taken my car there for maintenance for the past 5 years and have always had the same professional experience. I have also bought 2 vehicles from this particular Hyundai dealership and will definitely get my next one from them as well.
Recommended
DYLAN H. from Eckert Hyundai responded on 05/03/2021 05:31 AM

Thank you for the positve review

Employees worked with
BP
BILLY POPE
Verified Customer
Denton, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Appointment was kept at the specified time and service was very timely at the specified time.
Recommended
DYLAN H. from Eckert Hyundai responded on 04/22/2021 11:21 AM

Thank you for the five star review and positive feedback

Employees worked with
BP
BILLY POPE
MB
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Mo B.
Denton, TX
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly
Good process
Recommended
DYLAN H. from Eckert Hyundai responded on 03/29/2021 07:37 AM

Thank you foir the positive feedback and 5 star review.

Employees worked with
BP
BILLY POPE
GS
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Gerald S.
Little Elm, TX
2020 Hyundai Palisade
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/12/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service is always great
This location has always been able to accommodate me in every way!
Recommended
DYLAN H. from Eckert Hyundai responded on 03/12/2021 04:21 PM

Thank you for the feedback. I am sorry your service visit took longer than expected. I will be contating you to discuss how we can serve you better in the future. 

Employees worked with
BP
BILLY POPE
LD
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Lisa D.
Grandview, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and sales department
I had to take my car in because the check engine light was on. Billy got right in it and actually showed me what was wrong. It ended up being damaged during the snow storm. I got with my insurance company and they got with Billy and approved the damage and Billy started on it right away. While there I looked at a new Santa Fe and the sale was easy and quick. This is my fifth car to buy from them. They are the best. And my sister bought her first car from them. The service and sales department are both excellent.
Recommended
DYLAN H. from Eckert Hyundai responded on 03/12/2021 04:23 PM

Thank you for the positve 5 star review.  We are glad to serve you.  Enjoy your new car.

Employees worked with
BP
BILLY POPE
WN
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Wil N.
Flower Mound, TX
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent experience
Eckert Hyundai service department personnel are very professional, friendly and transparent. Enjoy doing business with them.
Recommended
DYLAN H. from Eckert Hyundai responded on 03/11/2021 05:11 AM

Thank you for the positive feedback 

Employees worked with
BP
BILLY POPE
Verified Customer
Denton, TX
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2021
verified customerVerified Customer
Category: Service
Thank you!
I appreciate the new service manager calling me to apologize and try to make things better. I have purchased many cars here in the past and am willing to give another chance. Thank you for reaching out and caring to correct this problem.
Recommended
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
Verified Customer
Denton, TX
2011 Hyundai Genesis
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2021
verified customerVerified Customer
Category: Service
Improvements made
Eckert’s service department has been adequate but not exceptional when I’ve visited. I’ve sometimes felt like I’ve been an irritation rather than a customer, and the waiting room has felt like they’ve wanted to provide only the necessities. Things are changing. New paint. New furniture. New management. They are serious about providing a higher caliber of service for both Hyundai and Genesis patrons and it shows.
Recommended
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
TB
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Thomas B.
Corinth, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
The personnel at this dealership is simply fantastic
everything was great
Recommended
DYLAN H. from Eckert Hyundai responded on 03/03/2021 01:16 PM

Thank you for your continued business.

Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
DR
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Drexel R.
Denton, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Scheduled Service
Expertly managed service center by Don and the service writers Jake and Billy are fantastic. Great customer oriented organization and simply super people to work with every time.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/11/2021 11:49 AM

Wow! Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
Verified Customer
Pilot Point, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Dealership
Entire process from purchase to maintenance is exceptional! No need to look anywhere else.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/04/2021 12:44 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Little Elm, TX
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service.
I always feel well taken care of. Car purchase was a good experience and service is very easy to schedule.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/01/2021 02:34 PM

Thank you Matt.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
CL
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Crystal L.
Corinth, TX
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Review
Cl
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/30/2021 11:22 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JA
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Joy A.
Pilot Point, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
They were so great . Worked me in for service before making a emergency trip .
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/14/2021 03:54 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
RF
gravatar
Richard F.
Justin, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Replaced engine quickly!!!
After finding out my engine was seized they handled the problem quickly and got with Hyundai and had it fixed within a week.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/02/2021 06:28 AM

Thank you for the great review. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
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