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SureCritic / Hyundai Dealer / Eckert Hyundai / BILLY POPE
BP

BILLY POPE

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(298 reviews)
81

Reviews of BILLY POPE

MD
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Monica D.
Pilot Point, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
customer service.
Their customer service is always amazing and professional.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/23/2020 02:23 PM

Thank you so much.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
PB
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Patrick B.
Flower Mound, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast/Friendly/professional
I had a scheduled maintenance on my Santa Fe recently. The young lady who greeted me (in a mask) was professional and thorough and really nice. The work was done under the allotted time and the transaction was quick & efficient. While many would just expect this... actually experiencing 5-STAR service is a real treat and should always be appreciated!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/23/2020 11:22 AM

Thank you for the great reiew.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JS
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Jon S.
Flower Mound, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great work
Excellent service writers and quality Service Tech
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/22/2020 10:58 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Argyle, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service - Wear a Mask
The service crew is excellent. Everybody wore a mask. Customers need to stay outside the waiting room if not wearing a mask. 2 older gentlemen chose not to wear one and one started coughing. That's the only critique i had and hope that the waiting room and restrooms are sanitized often.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/21/2020 08:06 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
KS
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Karen S.
Denton, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service and quality of service
Employees are always helpful and polite. Service to my vehicle is always done well and in a timely manor.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/21/2020 07:08 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
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David S.
Norman, OK
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding customer service and care, pricing good
Always a pleasure to bring my vehicle to this dealership. The staff if friendly, outgoing and knowledgeable and I know my vehicle is in good hands
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/19/2020 09:38 AM

Thank you David

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
LM
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Lisa M.
TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Always professional, courteous & quick.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/18/2020 08:38 AM

Thank you Lisa.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
CH
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Carolyn H.
Frisco, TX
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professionalism demonstrated by all service dept members
Prompt service & provided specific details that required attention & quoted approximate timeframe to complete the servicing of my car.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/16/2020 12:04 PM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JS
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Jennifer S.
Lake Kiowa, TX
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
They were prompt (VERY actually) - I was a little early and they got me right in and right out! They were courteous and did a great job!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/15/2020 04:21 PM

Thak you ma'am

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
LH
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Lynn H.
Krum, TX
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Taken care
I like that Hyundai keeps up with me and my car. They have taken good care of me over the years.
I miss Jimmy?
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/10/2020 02:17 PM

Thank you, we miss him as well.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
GM
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Greg M.
Lewisville, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
New battery
Battery died, called service at 3:35 pm and asked if they could take me today. They said when could I get there, I was 15 minutes away and they got me in and out in under 30 minutes.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/07/2020 07:17 AM

Thank you for the great survey, Mr. Mason.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
BB
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Bobbie B.
Denton, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
SERVICE DEPARTMENT
ALWAYS SUPER.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/07/2020 07:15 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
EB
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Edward B.
Denton, TX
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service dept
Best service dept I've been to and I've been going to service depts for 50 yrs
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/01/2020 05:37 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Denton, TX
2009 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Please don't post
Don't post
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/30/2020 03:53 PM

I understand.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RH
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Ronald H.
Lewisville, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy in and out. Friendly staff.
Making an appointment was easy. Service staff knowledgeable and friendly. Servive was fast.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/24/2020 10:23 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
BW
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Barbara W.
Grapevine, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Experience
Did a great job
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/24/2020 05:47 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
DK
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Dale K.
Argyle, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Eckert - Great Service
Recently had them change my oil & rotate tires. I am always satisfied w/ their service & recommend them!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/23/2020 04:51 AM

Thanks Dale

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
BT
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Brittany T.
Argyle, TX
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love this place!
I bought my car here and I’ve had all my oil changes. There are always coupons in the emails for things that I actually need. Everyone is super nice and not pushy. I repeat- not pushy! Try this place out. You won’t go anywhere else
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/23/2020 04:50 AM

Thank you Brittany for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
The Colony, TX
2013 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast, accurate service with fair pricing.
Repairs took longer than expected. However the service department was able to get repairs covered under warranty - no cost to ke. Was a pleasant surprise.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/12/2020 02:20 PM

Thank you, I will get with the team and we will do a better job of communicating in the future sorry that happened.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
CH
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Chesley H.
Corinth, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Santa fa service
Great
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/09/2020 12:04 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/09/2020 12:10 PM

Thank you 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
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