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SureCritic / Hyundai Dealer / Eckert Hyundai / BILLY POPE
BP

BILLY POPE

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(298 reviews)
81

Reviews of BILLY POPE

CP
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Charles P.
Lewisville, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall check
Great job with Eckert handling recall check and getting me back on road
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/02/2021 06:26 AM

Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
JM
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Joy M.
Denton, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best customer service
Service staff are kind and knowledgeable. Waiting area as well as dealership is clean.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/03/2020 05:45 AM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DM
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Darla M.
Denton, TX
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
The employees
We have purchased our last 4 cars from Eckert Hyundai !!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/27/2020 05:53 AM

Thank you Darla.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Sanger, TX
2016 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome Service Every Time
I always bring my cars to Eckert Hyundai.
If you need service go see Jake at Eckert Hyundai.
If you want a car see Gabe in sales, he's great to work with.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/23/2020 12:06 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
GW
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Graham W.
Argyle, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Eckert Hyundai service department
Nice dealership and friendly service personnel.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/23/2020 05:34 AM

Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JM
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Joy M.
Argyle, TX
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Energetic Workers
The team really worked swiftly and smoothly, and were friendly on top of that. Enjoy coming here because you arent treated like a herd of cattle!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/16/2020 05:32 AM

Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
JS
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Jon S.
Flower Mound, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional service
Just excellent service and they appreciate you as a customer
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/11/2020 11:39 AM

Thank you for the very kind comments, i will pass it along.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
KS
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Karen S.
Denton, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service and quality service repairs
Eckyert Hyundai has great customer service and high quality service department
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/07/2020 07:01 AM

Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
KZ
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Kathy Z.
Denton, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
The attention to detail on everything was exceptionak
They make the car buying experience easy.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/23/2020 03:21 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
TB
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Tommy B.
Corinth, TX
2014 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 star service every time
always exceptional service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/08/2020 09:24 AM

Thanks Tommy!!!!

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RM
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Robert M.
Sanger, TX
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Expert technicians with great prices!
The service writer was friendly and informative. We were in and out in less than 45 minutes for our oil change, rotate and balance, and preventative maintenance. We will definitely be back for our next service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/07/2020 01:26 PM

Robert, Thank you for allowing us to help.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Corinth, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I recently took my Santa Fe in for service. Had an annoying squeak while highway driving. Technician determined a bolt was loose in the back fin. Happy driving now. Thanks Eckert Hyundai! I love my car!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/07/2020 05:40 AM

Thank you for the great feed back.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
CF
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Cara F.
Denton, TX
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional
This is my 3rd Hyundai in 20+ years. The service is great and so are the personnel.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/27/2020 05:18 AM

Thank you for the 5 star review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
CD
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Charles D.
Denton, TX
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/25/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Mgr.would not return my call.
I had trouble with rebate on financing. H ad radio repaired onc. E still not working right. Have had the a/c worked on twice and latest the transmission replaced. Never had this much trouble with a new car.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/25/2020 01:05 PM

Mr Donley, 

I will look into your concerns, I am the Manager and i apologize i didn't get any message from you. I will also look into this as well.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
JT
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Jeffery T.
Denton, TX
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Making things right
You stayed on top of my previous complaint and responded by keeping me updated and finally delivered quality service repair.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/24/2020 06:27 AM

Thank you, for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
GC
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Gerald C.
TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall of Sonatas
Quick to replace motor, no out of pocket cost and delivered on time by friendly staff people.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/22/2020 07:57 AM

Thank you Mr. Clay

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
JI
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Jackie I.
Sanger, TX
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Fast friendly service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/22/2020 07:56 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JS
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Jon S.
Flower Mound, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place to do business
Eckhert treats you like family and they really do care about you
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/15/2020 02:35 PM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Lake Dallas, TX
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/05/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
It was ok
Could have been better
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/08/2020 05:59 AM

 I apologize you had a less than favorable visit with the service department, 
 Please let me know what we could have done better on your last visit.
In the Manufactures Purview anything less than a 5-star rating is a failing grade for the dealer, please let me know how we could earn such a grade. Please call when you get a chance.

 

Don Wheeler
Fixed Operation Manager
940-243-6208

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Denton, TX
2017 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
I always use the Hyundai dealership for my maintenance and service issues. Friends go to individuals and get bad advice, nonstandard parts and poor service. I have always been pleased with Eckert Hyundai's service department in all areas!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/28/2020 07:11 AM

Thank you so much for the kind comments.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
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