CA

Cheyanna Angevine

Service Advisor

Ken Garff Hyundai Surprise

Overall Rating

4.9

(600 reviews)

78

Reviews of Cheyanna Angevine

GW

Gerry W.

Surprise, AZ

2016 Hyundai Tucson

11/16/2021

Service Type: Repair

Verified Customer

9

Category: Service

Fix of a door lock recall

All in all a very good experience

ALICE G. from Ken Garff Hyundai Surprise responded on 11/17/2021 08:39 AM

Hi Gerry
Thank you so much for completing this survey. we appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

Cheyanna Angevine

Service Advisor

Verified Customer

Buckeye, AZ

2017 Hyundai Elantra

11/13/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Great service!

Great experience with Cheyanna!!

ALICE G. from Ken Garff Hyundai Surprise responded on 11/15/2021 07:42 AM

Thank you for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

Cheyanna Angevine

Service Advisor

DM

Doug M.

Surprise, AZ

2015 Hyundai Sonata

11/11/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Great experience

Friendly and experience service. Take care of any problem right the first time.

ALICE G. from Ken Garff Hyundai Surprise responded on 11/12/2021 07:26 AM

Hi Doug
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

Cheyanna Angevine

Service Advisor

Verified Customer

Surprise, AZ

2021 Hyundai Elantra

ReScore Review™

11/10/2021

Verified Customer

9

Category: Service

windshield replacement

Vehicle was checked in on time and service was excellent. The cover for the rear view mirror broke during removal but it was ordered before I arrived to pick up the car. It was installed a couple days later after received from out of state.

Original Review

11/10/2021

Service Type: Maintenance

6

Category: Service

windshield replacement

the cover behind the rear view mirror was broken and had to be ordered and replaced 4 days later. Other than that it was a pleasant service experience.

KRISTINA M. from Ken Garff Hyundai Surprise responded on 11/10/2021 03:29 PM

THANK YOU FOR TALKING TO ME TODAY REGARDING YOUR SATIFACTION HERE IS THE RESCORE EMAIL FOR THE SURVEY

Employees worked with

Cheyanna Angevine

Service Advisor

Verified Customer

Goodyear, AZ

2020 Hyundai Tucson

11/09/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

great service

great service and on time

ALICE G. from Ken Garff Hyundai Surprise responded on 11/09/2021 07:54 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

Cheyanna Angevine

Service Advisor

TK

Theodore K.

Peoria, AZ

2020 Hyundai Sonata

11/08/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

service

caring and courteous staff

ALICE G. from Ken Garff Hyundai Surprise responded on 11/09/2021 07:51 AM

Hi Theodore
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

Cheyanna Angevine

Service Advisor

LB

Lloyd B.

Buckley, WA

2017 Hyundai Tucson

11/08/2021

Service Type: Repair

Verified Customer

10

Category: Service

Great personel, great company,, exceptional service. Every thing they did was so satisfying. I originally bought my car there and I will certainly shop there when I need another car.

I have had such great service dealing with this Hyundai dealership. The personnel there are all so outstanding and accommodating. I won’t hesitate to recommend your dealership to anyone.

ALICE G. from Ken Garff Hyundai Surprise responded on 11/09/2021 07:33 AM

Hi Lloyd
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

Cheyanna Angevine

Service Advisor

Verified Customer

Sun City West, AZ

2015 Hyundai Santa Fe Sport

10/30/2021

Service Type: Repair

Verified Customer

9

Category: Service

Good Hyundai dealership

My recall work was done in a timely manner, shuttle driver was helpful, & no phoney repairs were suggested (as I have unfortunately experienced at other dealerships)

ALICE G. from Ken Garff Hyundai Surprise responded on 11/01/2021 08:40 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

Cheyanna Angevine

Service Advisor

MB

Mark B.

Sun City West, AZ

2018 Hyundai Tucson

10/29/2021

Service Type: Repair

Verified Customer

8

Category: Service

Cheyanna Angevine

Did a great job.

ALICE G. from Ken Garff Hyundai Surprise responded on 11/01/2021 08:30 AM

Hi Mark
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

Cheyanna Angevine

Service Advisor

Verified Customer

Surprise, AZ

2020 Hyundai Santa Fe

10/28/2021

Service Type: Repair

Verified Customer

9

Category: Service

Delayed Gratification

We waited, and waited to be notified when our part arrived only to find out when I came in to get air in my tires that the record of my request had been irradicated. I was told that the new ownership had taken over all the files and access was lost. However, they matched the part with my cars VIN number and all was fixed in a couple of days.

ALICE G. from Ken Garff Hyundai Surprise responded on 10/29/2021 08:58 AM

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5500.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Alice Gonzales
Business Development Coordinator
Ken Garff Hyundai

Employees worked with

Cheyanna Angevine

Service Advisor

Verified Customer

Surprise, AZ

2021 Hyundai Sonata

10/28/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Fast, friendly and knowledgable service

Quality speedy service in a clean customer friendly environment

ALICE G. from Ken Garff Hyundai Surprise responded on 10/28/2021 12:31 PM

Thank you for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

Cheyanna Angevine

Service Advisor

DR

Dan R.

Glendale, AZ

2019 Hyundai Tucson

10/26/2021

Service Type: Maintenance

Verified Customer

7

Category: Service

Unfriendly ladies at vehicle check in

I was hoping with the new ownership things would have been smother and the service dept. a little friendlier.

ALICE G. from Ken Garff Hyundai Surprise responded on 10/27/2021 10:29 AM

Hi Dan

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5500.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Alice Gonzales
Business Development Coordinator
Ken Garff Hyundai

Employees worked with

Cheyanna Angevine

Service Advisor

Verified Customer

Surprise, AZ

2013 Hyundai Sonata

10/20/2021

Service Type: Maintenance

Verified Customer

7

Category: Service

Service dept.

Very clean Service department and very friendly service staff.

ALICE G. from Ken Garff Hyundai Surprise responded on 10/26/2021 09:26 AM

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5500.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Alice Gonzales
Business Development Coordinator
Ken Garff Hyundai

Employees worked with

Cheyanna Angevine

Service Advisor

CY

Cheryl Y.

Sun City West, AZ

2019 Hyundai Veloster

10/20/2021

Service Type: Repair

Verified Customer

10

Category: Service

Very quick with getting my Veloster running again

Went to leave for work and click click click, lights flashing but no start. I called Hyundai service department and they quickly diagnosed dead battery. They took care of everything from sending roadside assistance to jump start and eventually take it to the dealership to replace the battery. I called to see how long it would be before it was brought there and they said they were very busy could not say but would put my car on the service roster before it arrived, my car was in the service department less than an hour.
I picked her up and went to pay. No payment necessary with Hyundai's service warranty everything including roadside assistance was no charge for me. Thank you Ken Garff Hyundai for a great experience!

ALICE G. from Ken Garff Hyundai Surprise responded on 10/20/2021 01:58 PM

Hi Cheryl
Thank you so much for completing this survey. we appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value you feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

Cheyanna Angevine

Service Advisor

SH

Sondra H.

Glendale, AZ

2011 Hyundai Sonata

10/15/2021

Service Type: Repair

Verified Customer

10

Category: Service

Excellent Service

The engine on my 2011 Sonata recently blew out on the freeway. Everyone at Hyundai Surprise were very accommodating and got our car back relatively quickly. They were able to get us a rental car and it all worked out. Thank you again.

ALICE G. from Ken Garff Hyundai Surprise responded on 10/18/2021 08:24 AM

Hi Sondra
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

Cheyanna Angevine

Service Advisor

AP

Allan P.

Litchfield Park, AZ

2020 Hyundai Santa Fe

10/14/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

very happy with the experience

Chayanna, is a great rep that listens to the customer

ALICE G. from Ken Garff Hyundai Surprise responded on 10/15/2021 09:02 AM

Hi Allan
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

Cheyanna Angevine

Service Advisor

SS

Stephen S.

Scottsdale, AZ

2021 Hyundai Sonata

10/14/2021

Service Type: Maintenance

Verified Customer

9

Category: Service

Service Appointment

Ken Garff, originally Rodeo Hyundai is a fantastic dealership. From the sales team who sold me my vehicle to the service department that maintains it. The entire staff is respectful of your time and needs in regards to the car as well as the buying experience in general doing everything at their disposal to get you the vehicle you want and the lowest monthly payment possible.

ALICE G. from Ken Garff Hyundai Surprise responded on 10/15/2021 08:08 AM

Hi Stephen
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

Cheyanna Angevine

Service Advisor

RR

Rodney R.

Buckeye, AZ

2009 Hyundai Sonata

10/13/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Check engine light

Quick diagnosis and explanation of service required. Very helpful and always pleasant to talk to.

ALICE G. from Ken Garff Hyundai Surprise responded on 10/14/2021 11:12 AM

Hi Rodney
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to see you again and for the opportunity to earn a 5 star rating.

Employees worked with

Cheyanna Angevine

Service Advisor

MB

Michael B.

Sun City West, AZ

2017 Hyundai Sonata

10/12/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Oil change

The new owners seem to have the same quality of service and personnel as the last owners had. Will continue with my service of my car at Ken Garff Hyundai of Surprise.

ALICE G. from Ken Garff Hyundai Surprise responded on 10/12/2021 09:04 AM

Hi Michael
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service. I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

Cheyanna Angevine

Service Advisor

LC

Lori C.

Surprise, AZ

2019 Hyundai Sonata

10/05/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Service Department is Outstanding

Cheyanna in the service department is always top notch. She listens and has a plan on how to handle problems. She is definitely a great asset. Victor is also nice and easy to deal with. I won't go anywhere else. Thanks guys!

ALICE G. from Ken Garff Hyundai Surprise responded on 10/05/2021 03:26 PM

Hi Lori
Thank you so much for completing this survey. We appreciate you sharing the experience you had with Cheyanna and our team. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

Cheyanna Angevine

Service Advisor

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