CAEL CALDWELL

We are sorry to hear about your experience with our sales department. We understand how frustrating that would be. We will address this issue in future training and be sure it doesn't happen in the future. We apologize for any inconvenience we may have caused you. We hope to see you again in the future.

-Shawn Miller (Service Manager)

Thank you for taking the time to leave us with your review! We really appreciate it. We are sorry to hear that your billing wasn't what you expected it to be. If you would leave your number below we'd be happy to give you a call back and discuss your concerns. We hope to see you again in the future.

-Shawn Miller (Service Manager)

Thanks for taking the time to leave us with your review! We really appreciate it. We'd love to know what we could do to be deserving of a 5 star review. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Thank you for taking the time to leave us with your review! We really appreciate it. We are sorry to hear that there was a communication error. We will address that and be better in the future! We hope to see you again.

-Shawn Miller (Service Manager)

Thank you for taking the time to leave us with your review! We really appreciate it. We are sorry to hear that your starter problem was not fixed. If you would like to leave your number below, your service advisor will be in contact with you and try to get to the bottom of the issue. Again we apologize for any inconvenience we may have caused you.

-Shawn Miller (Service Advisor)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       

Thank you for taking the time to leave us with your review! We really appreciate it. We are sorry to hear that things were not finished in a timely manner. We will address that issue and be sure to be better for next time. We hope to see you again in the future.

-Shawn Miller (Service Manager)

Thank you for taking the time to leave us with a review! We really appreciate it. Again, we apologize for the oil leak. We assure you to be more careful in the future. We hope to see you again.

-Shawn Miller (Service Manager)

Thanks for the review! We are sorry to hear that your coupon was not applied. We understand hope that could be frustrating and we apologize for that. We will address that issue to our service team. We hope to see you again in the future.

-Shawn Miller (Service Manager)

Dear Guest,

I am very sorry to hear about your previous experience. We try our best to get your vehicle fixed and back on the road the first time. Please allow myself or one of my assistant managers to contact you and see how we can make things right. Thank you for your feedback.

Shawn Miller, Service Manager

Jodann, 

I apologize for your last visit with us. We try our best to get you through as quickly as possible. Please allow myself or one of my assistant managers to contact you regarding your service and how we can make things right. 

Shawn Miller, Service Manager

Margaret,

I apologize for your frustration. I can understand how you are feeling about your vehicle. Our service advisors make recommendations according to your vehicle's mileage and what Hyundai recommends. If you are dissatisfied with any additional warranty purchases, I can direct you to one of our finance managers who will be glad to help you. We are happy to also look at the paint chips on your car and help you in any way that we can. Please allow myself or one of my assistant managers to contact you regarding your visit and how we can make things right. Thank you for your feedback.

Shawn Miller, Service Manager

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

Bruce,

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid the troubles in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

Thank you for speaking with me on the phone Bruce, I appreciate your time. I will be sending the rescore shortly.

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid the troubles in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

Ronnie,

We spoke with your wife today and we apologize for the re-ordering of parts. Once we got into the job and fixed the initial broken component, it appeared there was another part that needed replacing so we had to order another to ensure your door locks worked properly. We have passed on your review to the Service Manager and we will use this feedback to improve. 

Dear Guest,

I am very sorry to hear about your recent experience with us! Your car is very important to us and I am very sorry that we have not been treating it as such when you come in for service. Please watch for communication from me or an assistant service manager as we contact you for more information about your experience and how we can make things right for you. Thank you for your feedback.

Shawn Miller, Service Manager

Dear Valued Guest,

I am very sorry to hear about your recent experience with us. I'm very glad to hear about the timely manner your car was serviced, but I'm sorry to hear about the issue with the oil spill. I want to hear more about your experience, see how we can make things better, and learn how we can improve for the future. Please look for communication from me soon. 

Shawn Miller, Service Manager

Dear Valued Guest,

I am very sorry to hear about your recent experience. Your time is very valuable to us and we are sorry that we did not meet our standards of communication while you had your vehicle in for service. I want to make sure I get all of the details of your experience and how we can make improvements for the future. Please look for communication from me soon. 

Shawn Miller, Service Manager