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SureCritic / Hyundai Dealer / Parkway Hyundai of Wilmington / CHRISTOPHER BRUNK DEEN
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CHRISTOPHER BRUNK DEEN

Parkway Hyundai of Wilmington
Certified Master Hyundai Service Advisor with 10 years experience
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1150 reviews)
90

Reviews of CHRISTOPHER BRUNK DEEN

RS
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Roger S.
Southport, NC
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
wheel speed sensor replacement
very costly as the entire wheel hub had to be replaced when the sensor went bad
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/20/2016 06:45 AM

 Good morning,

    I understand the frustration with the part. We have noticed alot of vehicles going to this specific design, and it is not very cost effective, and or just Hyundai. We agree. Thanks for the feedback, and the 5 star review, and we look forward to seeing you soon.

Employees worked with
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CHRISTOPHER BRUNK DEEN
JW
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Julie W.
Wilmington, NC
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
60,000 service
Santa Fe running top notch
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/19/2016 08:40 AM

Good afternoon, Thanks for the great feedback. Have an awesome week, and if you ever need anything please let us know.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Southport, NC
2012 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
quality service from the manager Cris to the service staff
Extremely pleased with the repairs completed.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/17/2016 05:22 PM

Good evening,

   I was just reading some of our reviews, and wanted to reach out personally, and thank you for letting us know that ever was handled correctly. We look forward to seeing you in the future, and if you ever just want to work with Chris, you are more than welcome to request him . Thanks again and have a great work week.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
RH
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Robbi H.
Southport, NC
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
On time and in the specified time
Great service. Keep up the good work.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/15/2016 04:25 AM

A short and sweet comment, to make our Friday even more enjoyable. Thanks so much for the awesome feedback, and have a great weekend.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
BR
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Barbara R.
Wilmington, NC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Always a good experience!
The people make this place great. I've never had anything but top notch service.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/14/2016 07:18 AM

The best review this month. Thank you so much for the awesome review. Have a great week, and a fun weekend.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
SG
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Stephen G.
Leland, NC
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
They did other up dates while the car was in. The thing about keeping my car 24 hr. they do not have to be quick to solve my problem
There were grease spots on all the window that were very difficult to remove, one was on the drivers window where I looked out.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/13/2016 06:56 AM

Good morning,

   I was reading the review and I am sorry to hear about all of the issues. What exactly was the air flow issue, due to me wanting to see if I can correct this for you .

Thanks,
Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Courteous, informative. & conscientious.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/12/2016 04:36 AM

Good morning,

   Thank you so much for the awesome score, and we hope you have and great week and we look forward to seeing you back at the dealership soon.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2008 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professionalism
Chris Deen cares about his customers and gives the costomer his individual attention regarding recommendations and coordinating with service repair staff.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/12/2016 04:35 AM

A great review for Chris, and we really appreciate the feedback about our team, and how we are doing. Have a great week and we look forward to seeing you soon.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
DH
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Daniel H.
Supply, NC
2013 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/10/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service manager seems to care a lot.
Great job giving us the loaner car because it took longer to fix than expected.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/11/2016 05:26 AM

Good morning,

  Thank you for the fantastic comments, and we truly look forward to seeing you soon. Please let us know if you ever need anything.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Southport, NC
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Santa Fe service
Attentive and professional
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/08/2016 04:50 AM

Good morning,

   We wanted to reach out and thank you, for taking the time to complete this feedback. We hope you have and great weekend and we look forward to seeing you soon.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
JP
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Joanne P.
Wilmington, NC
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful attention to my car.
Better Service than I ever had with Lexis in 14 years of service of my LS 430. Thanks!
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/05/2016 05:32 AM

WOW!!!

  This is one of the best comment reviews I have seen. Thank you so much for the great comments, and we hope you have a great work week.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
SF
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Sara F.
Burgaw, NC
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
chris from service department
Honest, trustworthy, dependable = happy customer every time.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 06/27/2016 08:06 AM

An amazing review, is about all I can say. Glad Chris is part of the team.

Thanks so much, and have a great work week.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
LD
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Loyd D.
Myrtle Beach, SC
2012 Hyundai Equus
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/26/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
7
Disagreement over inspection. Not required in SC
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 06/27/2016 08:09 AM

Good morning,

  I wanted to reach out and see what happened with the inspection. A 1 star review is a huge failure, and I hope I can rectify this problem. Is there a time I can contact you and figure this out together.

Thanks again, Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
LD
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Lynnette D.
Wilmington, NC
2006 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Curtious
The service team spoke clearly, directed me along the way plainly. All was understood.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 06/27/2016 08:07 AM

Thank you so much for the great feedback, and we hope we can get to 5 stars, on your next service visit.

Thanks again,

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
DR
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Douglas R.
Winnabow, NC
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
TRANSMISSION AND A/C ISSUES.
LISTEN TO CUSTOMER PROBLEMS AND TRY TO CONVERT LAY LANGUAGE TO TECH LANGUAGE IS NEVER EASY. TECHS ALWAYS DO A GOOD JOB.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 06/27/2016 04:24 AM

Awesome feedback. We cant ask for more, and a great review.

Thanks again,

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
JO
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James O.
Wilmington, NC
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient of there job
Great job
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 06/27/2016 04:23 AM

Good morning,

  Thank You so much for the great review. Have  a great work week, and we are always here if you need anything.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Shallotte, NC
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
That people
All is good
Not Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 06/27/2016 04:22 AM

We wanted to reach out and say Thank You for the great feedback. We strive for a great experience, and it is nice hearing that everything went great.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great work
nice, professional staff
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 06/27/2016 04:18 AM

Good morning,

   A great review, and 5 stars. We could not ask for anything more and we look forward to seeing you soon.

Casey Smith- Service Manager.

Employees worked with
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CHRISTOPHER BRUNK DEEN
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Verified Customer
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Management & Staff!
The Best!
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 06/20/2016 04:48 AM

Good morning,

    I wanted to say Thank You, for taking the time out of your day to complete our survey. We greatly appreciate the 5 star review, and hope you have a great work week.

Casey Smith- Service Manager.

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and Professional Service
The team at Parkway Hyundai is great! They got me in and out of there fairly quickly, and provided me with proactive maintenance advice for my vehicle.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 06/17/2016 04:25 AM

Good morning,

   I wanted to start off the day by saying Thank You. These amazing 5 star reviews are a great way to end the week, and start a great weekend. Have a great Friday, and enjoy your weekend as well.
Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
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