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SureCritic / Hyundai Dealer / Parkway Hyundai of Wilmington / CHRISTOPHER BRUNK DEEN
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CHRISTOPHER BRUNK DEEN

Parkway Hyundai of Wilmington
Certified Master Hyundai Service Advisor with 10 years experience
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1150 reviews)
90

Reviews of CHRISTOPHER BRUNK DEEN

DC
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DASHAYNA C.
Wilmington, NC
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Old Fashioned Customer Service
There are no perfect experiences, but staff made sure to provide an excellence experience by being attentive to needs and up front and friendly about Needed services.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 10/31/2013 07:00 AM

Thank you for sharing your feedback with us and other consumers.  We appreciate your business!

 

Best Regards,

Phillina Jacobs

Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
AB
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AMY B.
Wilmington, NC
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service!!!
I purchased my Hyundai from Parkway in February and before that vehicle, I never had a "young" enough vehicle that I would go to a dealership for service for. In addition, I've never had one new enough to need recall work done on. They were excellent in setting expectations for time, cost, and what preventative maintenance would be done. No surprises. I'm glad I chose Parkway for my purchase and service. They are wonderful!
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 10/31/2013 06:58 AM

Thank you for taking time to share your feedback with us and other consumers.  We appreciate your business!

Best Regards,
Phillina Jacobs
Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
TD
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TERRI D.
Holly Ridge, NC
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Dealership
Everyone is customer focused. Friendly, responsive and willing to help
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 10/31/2013 06:56 AM

Thank you for taking time out of your schedule to share your feedback; we appreciate your business!

Regards,
Phillina Jacobs
Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
US
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ULYSSES S.
Wilmington, NC
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
excellent service
super facility to take your vehicle
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 10/31/2013 06:49 AM

Thank you for taking the time to share your feedback with other consumers.  We appreciate your business!

Regards,
Phillina Jacobs
Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
GB
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GERALD B.
Wilmington, NC
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
My 4th Hyundai and still lovin' it!
I absolutely love my Hyundai. I have owned 2 Elantras and 2 Santa Fe and I would buy another one in a heartbeat. The dealership is always looking to see how they can help and have been wonderful to me over the years. I know things happen at times, but I have yet to be disappointed. Hat's off to this dealership for their customer service--they are the best I have encountered in a long time!
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 10/31/2013 07:02 AM

Thank you for sharing your feedback with us; we appreciate your business!

Best Regards,
Phillina Jacobs
Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
ML
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MICHAEL L.
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Professional and Friendly
I would high recommend. In a day and time when customer service has gone out of the window, it is refreshing to see that there are companies that still believe a happy customer is a repeat customer.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 10/14/2013 08:56 AM

Thank you Michael for taking the time to share your feedback; we appreciate your business.

Best Regards,

Phillina Jacobs

Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
JO
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JOSEPH O.
Southport, NC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Clean facility, reliable competent service.
They were there for me when I needed them. It was a last minute problem before taking a trip.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 10/14/2013 08:51 AM

Thank you for taking the time to share your feeback; we appreciate your business.

Best Regards,
Phillina Jacobs

Employees worked with
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CHRISTOPHER BRUNK DEEN
JC
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JOHN C.
Sunset Beach, NC
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
wonderful service
excellent
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 10/14/2013 08:50 AM

Thank you for taking the time to share your feedback; we appreciate your business.

Regards,
Phillina Jacobs
Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
TH
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TOM H.
North Myrtle Beach, SC
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
The employees, you have a great Physical also
Its hard to improve on PERFECT and that has been my experience so for.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 10/03/2013 02:57 PM

Thank you for taking the time to share your feedback, we appreciate your business.

Phillina Jacobs
Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
TS
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THOMAS S.
Bolivia, NC
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Dealership
Service is top notch. Repair service is timely and thorough. Sales forthright and professional - no gimmicks. Love our Hyundai vehicles. We have had bad experiences at other "southern" dealerships. Parkway treats you honestly and with respect.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 10/03/2013 02:50 PM

Thank you for taking the time to share your feedback with us and other customers; we appreciate your business.

Phillina Jacobs
Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
CT
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CARRIE T.
Leland, NC
2013 Hyundai Elantra GT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
wonderful customer service from start to finish every time!
wonderful customer service from start to finish every time!
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 09/27/2013 08:29 AM

Thank you for taking the time to share your feedback; we appreciate your business!

Phillina Jacobs
Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
RZ
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RICHARD Z.
Southport, NC
2005 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Superior Staff
This was my first visit to Parkway and found dealing with Dean in Service to be the type and style that I expect. It was enough that I came back and purchased a new vehicle and included the maintenance package because I knew I would be treated right.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 09/27/2013 08:27 AM

Thank you for taking the time to share your feedback; we appreciate your business!

Phillina Jacobs
Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
BK
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BARBARA K.
Wilmington, NC
2005 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service Department
I love this dealership. Prices for service have always been fair. Service is outstanding. My next car is definitely coming from this dealership.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 09/27/2013 08:30 AM

Thank you for taking time out of your busy schedule to share your feedback; we appreciate your business!

Phillina Jacobs
Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
RS
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ROGER S.
Southport, NC
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
nice people selling a great car (Hyndai Sonata)
Nothing could e finer than a Sonata Turbo in Carolina
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 09/27/2013 08:32 AM

Thank you for taking time out of your schedule to share your feedback; we appreciate your business!

Phillina Jacobs
Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
DC
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DAVID C.
2013 Hyundai Elantra GT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly, Fast, Efficient
Dealership is extremely professional, friendly and efficient staff.
Most pleasant experience I've ever had dealing with an auto dealership.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 08/14/2013 07:52 AM

Thank you for your response; we appreciate your business and taking time out of your schedule to post a review.

Your Parkway Service Team

Employees worked with
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CHRISTOPHER BRUNK DEEN
MF
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MARTIN F.
Southport, NC
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Everyone seems friendly, knowledgable and accessible
They try very hard to earn your business.
Very pleased with management, sales and service people we have dealt with.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 08/14/2013 07:54 AM

Thank you for taking time to post a review! We appreciate your business.

Employees worked with
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CHRISTOPHER BRUNK DEEN
MG
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MARGARET G.
Southport, NC
2007 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good Dealership
I find Parkway Hyundai receptive to questions and attentive to service customers, and all around helpful.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 08/14/2013 07:55 AM

Thank you for taking time to post a review; we appreciate your business!

Employees worked with
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CHRISTOPHER BRUNK DEEN
RL
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RODNEY L.
2009 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/18/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer always wrong
I took my 2009 Elantra in for a recall fix, which I suppose was taken care of. There was another issue I asked to bee investigated. Six months ago the Electronic Power Steering (EPS) failed. Conveniently the entire steering column had to be replaced and I was told this would cost $2,400+. Not having the $, I have been driving it with out EPS since then (nice case of tendonitis). Imagine my surprise when I replaced the battery and suddenly my EPS began to work (after 6 months of not working). I asked the service manager to look for a connection since the 'E' stands for "ELECTRONIC"! Without a blink the SM said there was absolutely no connection. I asked him to look into it anyway. After the work was completed, he said he had contacted the district SM who agreed there was no possible connection. How can an electrical system not work for 6 months and then, miracles of miracles, begin to work just fine when the Electrical power source is found to be faulty and replaced. I am very glad I did not pay to have something to be replaced that obviously was not the problem. Never another Hyundai. To be fair, I have also been in touch with Hyundai customer service and was told the same thing, so it is apparently the Hyundai Party line.
Not Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 08/14/2013 07:50 AM

Hello Mr. Lang,

Replacing the battery in your car has not only reset your EPS light but it also has temporarily allowed your Electronic Power Steering to begin working again.  Replacing the battery cleared the codes in the EPS system.  Once the vehicle sees this fault again the EPS light will illuminate and the power steering will stop working. 

I hope this helps clear up the confusion on what repairs the vehicle needs.

Best Regards,

Phillina Jacobs

Service Manager 

Employees worked with
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CHRISTOPHER BRUNK DEEN
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