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SureCritic / Hyundai Dealer / Fontana Hyundai / CESAR CARDENAS
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CESAR CARDENAS

Assistant Service Manager
Fontana Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(114 reviews)
91

Reviews of CESAR CARDENAS

SM
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Shakira M.
Fontana, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional Service Department
First time taking my car to Fontana Hyundai for a service check and the service was amazing. I was greeting seconds after walking in the door by Caesar in the service department. He gladly asked me what brings me in today. I let him know my car was over heating. He took all my information and gave a accurate time frame to when I should receive a call back. After the car was fixed he called and let me know it was ready to be picked up. Received my keys after he reviewed all my paper work and walked me to my car. My car looked amazing from the car wash and vacuum service that was done by Hyundai. Car has been running amazing since then. Thank you Caesar and Hyundai for a amazing experience. I will be returning.
BIANCA S. from Fontana Hyundai responded on 11/26/2021 04:01 PM

good afternoon thank you for the positive feedback thank you for taking your time it is really important to our dealer.. if you have any questions or concerns we are here to help you.

bianca saenz
customer relations manager
(909)371-1850
bsaenz@fontanahyundai.com

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
MG
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Michael G.
Fontana, CA
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
GREAT WORK
Loved the quick and efficient service provided by Cesar & the Hyundai team
LORRAINE M. from Fontana Hyundai responded on 11/29/2021 01:58 PM

Thank you Michael fro your 5 star review! 

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
ZI
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Zury I.
Highland, CA
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional !
They were courteous , fast, and we were entertained while waiting for our car . It came back in perfect condition and everything worked out well.
BIANCA S. from Fontana Hyundai responded on 11/24/2021 07:52 AM

good morning zury thank you so much for filling out our survey it is important to know our customers feedback and experience here at our dealership . if you have any questions or concerns we are always here to help you..



bianca saenz 
customer relations manager 
bsaenz@fontanahyundai.com 
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
SH
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Santos H.
Rialto, CA
2011 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Good job
Keep it up. Great job
BIANCA S. from Fontana Hyundai responded on 11/23/2021 05:48 PM

GOOD AFTERNOON SANTOS THANK YOU SO MUCH FOR YOUR POSITIVE FEEDBACK YOUR FEEDBACK IS IMPORTANT TO OUR DEALERSHIP .IF YOU HAVE ANY QUESTIONS OR CONCERNS WE ARE ALWAYS HERE TO HELP YOU.


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
BSAENZ@FONTANAHYUNDAI.COM
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
JL
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Jose L.
Fontana, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service department
Fast and reliable service department.
CHRISTINA K A. from Fontana Hyundai responded on 11/20/2021 01:07 PM

Thank you for taking the time to share your feedback on the customer service you received from Cesar. We appreciate your time and look forward to a continued relationship.

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
MO
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Martha O.
Hesperia, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
EXTRAORDINARY service, hands down BEST in IE!
Been to multiple auto service spots, and have to say this is far the BEST place I have been. I originally bought my 2020 Tucson at another dealer and nothing to compare from the moment I entered I felt the professionalism with entire personnel, very polite and respectful. Cesar Cardenas was our service advisor and he explained everything in detailed and informed us of any changes being performed in our vehicle. Will definitely change service for future maintenance on our Tucson to FONTANA HYUNDAI!
BIANCA S. from Fontana Hyundai responded on 11/17/2021 08:21 AM

GOOD MORNING MARTHA THANK YOU SO MUCH FOR THE 5 STARS YOUR FEEDBACK IS APPRECIATE .IF YOU HAVE ANY QUESTIONS OR CONCERNS WE ARE ALWAYS HERE TO HELP YOU.



BIANCA SAENZ 
CUSTOMER RELATIONS MANAGER
(909)371-1850
bsaenz@fontanahyundai.com

BIANCA S. from Fontana Hyundai responded on 11/19/2021 04:46 PM

GOOD AFTERNOON THANK YOU SO MUCH FOR YOUR POSITIVE FEEDBACK .IF YOU EVER HAVE ANY QUESTIONS OR CONCERNS FEEL FREE TO REACH OUT TO US..



BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
(909)371-1850
BSAENZ@FONTANAHYUNDAI.COM

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
FJ
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Fred J.
Upland, CA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Service
Very professional and informative. Cesar Cardenas was the Service Advisor I have worked with in years. This new dealership is very clean and comfortable.
BIANCA S. from Fontana Hyundai responded on 11/17/2021 08:49 AM

GOOD MORNING FRED WE UNDERSTAND YOUR TIME IS VALUABLE .WE APPRECIATE YOUR POSITIVE FEEDBACK. IF YOU HAVE ANY QUESTIONS OR CONCERNS WE ARE ALWAYS HERE TO HELP YOU .



BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
BSAENZ@FONTANAHYUNDAI.COM
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
GC
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Garg C.
San Bernardino, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Great service
Appointment was made super easy. Showed up for appointment, took me right in. Serviced the car quickly. Very professional atmosphere. Friendly staff.
BIANCA S. from Fontana Hyundai responded on 11/15/2021 08:34 AM

GOOD MORNING GARG WE ARE SO GLAD YOUR EXPERIENCE HERE WAS A POSITIVE ONE THANK YOU FOR THE 5 STAR IT IS APPRECIATE. IF YOU HAVE ANY QUESTIONS OR CONCERNS WE ARE ALWAYS HERE TO HELP YOU OUT..



BIANCA SAENZ 
CUSTOMER RELATIONS MANAGER 
(909)371-1850
bsaenz@fontanahyundai.com

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Great Customer Service!
I made an appoint same day, easy and quick. My car was washed upon return. I was very impressed and happy to know there is a local dealership that meets my needs!
VANESSA R., CRM from Fontana Hyundai responded on 11/11/2021 04:47 PM

Thank you for your 5 star review! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
JG
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John G.
Fontana, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome
Very professional,well done service / safe environment and very knowledgeable service n employees .
CHRISTINA K A. from Fontana Hyundai responded on 11/08/2021 08:50 AM

Thank you for the positive feedback regarding the service and treatment you received here at Fontana Hyundai. We appreciate the kind words and the 5 star review for Cesar. We look forward to a continued relationship and hope you will choose us for all of your vehicle service needs.

Respectfully,
Christina

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
AR
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Antonio R.
Rancho Cucamonga, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quick and friendly
I will go back again!!
CHRISTINA K A. from Fontana Hyundai responded on 11/08/2021 08:44 AM

Thank you for taking the time to share our experience with us. We appreciate the 5 star rating for Cesar and look forward to a long relationship.

Respectfully,
Christina

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
GZ
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Greg Z.
Apple Valley, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Good drop off good communication will be back
CHRISTINA K A. from Fontana Hyundai responded on 11/03/2021 10:45 AM

Thank you for taking the time to share your feedback on your visit and interactions with Cesar. Cesar will be reaching out to you today in regards to a few concerns you may still be having. We pride ourselves on exceptional service and want to make sure your happy with the services we performed on your vehicle. Thank you again and please never hesitate to reach out should you have any questions.

Respectfully,
Christina
Service Manager

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
NU
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Noldy U.
Murrieta, CA
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
CUSTOMER SERVICE
QUICK AND EASY
VANESSA R., CRM from Fontana Hyundai responded on 11/01/2021 11:10 AM

Thank you Noldy for your 5 star review. We appreciate you! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Fontana, CA
2019 Hyundai Sonata Plugin Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Hyundai Service Department
Very friendly staff and quick repair of my car. Was given a rental for the days my car was getting repaired. When I got my car back it ran perfectly and my car was cleaned before I picked it up.
VANESSA R., CRM from Fontana Hyundai responded on 11/01/2021 11:10 AM

Thank you for your positive feedback! We appreciate your business! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
CP
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Catherine P.
Rialto, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Fontana Hyundai Service Department
This was the first time taking my car to Fontana Hyundai. The service was excellent. Cesar was professional, helpful and informative. He kept me apprised of maintenance recommendations, recalls and cost. My car was returned to me in less time than expected, and was immaculate! I will definitely be returning.
VANESSA R., CRM from Fontana Hyundai responded on 10/26/2021 03:39 PM

Thank you Catherine for your positive feedback. I am glas that Cesar was able to provide amazing customer service. If you have any further questions or concerns please don't hesitate to give us a call. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
CT
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Carlos T.
San Bernardino, CA
2013 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Cesar was amazing, I wouldn’t go to anyone else at that dealership.
Cesar made my experience that much better. His customer service, his dedication and the way he makes you feel like an important customer is hard to come by.
VANESSA R., CRM from Fontana Hyundai responded on 10/26/2021 03:41 PM

Thank you Mr.Trinidad for your positive feedback. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
CM
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Ciejerra M.
Rialto, CA
2019 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Spoiler installment
Would definitely come back . Would come back for more work.
VANESSA R., CRM from Fontana Hyundai responded on 10/26/2021 02:31 PM

Thank you Ciejerra for your positive feedback we appreciate you and your business. If you have any questions please feel free to reach out to me. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
SG
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Staci G.
Fontana, CA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Now that’s service …
The new Hyundai dealership and service team are great. Professional, quick and kept their word when my car would be ready. I was back on the road with time to spare. Location is 3 miles from my home and I’m thrilled.
VANESSA R., CRM from Fontana Hyundai responded on 10/18/2021 11:34 AM

Thank you so much for your positive feedback! We are glad to assist you. Thank you for being our customer. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
JM
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Jacquelyn M.
Fontana, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Excellent
Excellence was definitely exemplified.
VANESSA R., CRM from Fontana Hyundai responded on 10/15/2021 09:30 AM

Thank you Jacquelyn for your survey return! We appreciate your business. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
CH
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Cindy H.
Fontana, CA
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional
Very well trained staff... knowledgeable.. friendly.. big smiles... lounge area was beautiful.... service was fast... everything and everyone was... Exceptional
BIANCA S. from Fontana Hyundai responded on 10/14/2021 09:36 AM

THANK YOU FOR YOUR 5 STAR'S WE ARE GLAD YOUR EXPERINCE HERE WAS POSITIVE ONE . ANY QUESTION'S OR CONCERN'S FEEL FREE TO GIVE US A CALL. 


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER 
bsaenz@fontanahyndai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
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