CH

COLIN HENRY

Pohanka Hyundai

Overall Rating

4.6

(364 reviews)

83

Reviews of COLIN HENRY

TB

Terri B.

Greater Landover, MD

2013 Hyundai Sonata

03/09/2021

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Service

Hello, I am currently driving my third Hyundai and the service provided by Mr. Sean Tolton has been exceptional as he is very knowledgeable. He is the reason, I will purchase the next vehicle from Hyundai. I have another family member and a friend who I referred as well and purchases were made.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 03/09/2021 09:51 AM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

Verified Customer

Glenn Dale, MD

2013 Hyundai Sonata

03/04/2021

Service Type: Repair

Verified Customer

Category: Service

EXCEPTIONAL CUSTOMER SERVICE

My service advisor Will Bishop is very knowledgeable, friendly and professional. Will always keeps me informed of upcoming maintenance needed on my vehicle and thoroughly explains what services i am receiving at the time of visit. I appreciate hum

Recommended

MIGUEL D. from Pohanka Hyundai responded on 03/05/2021 09:32 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

CO

Charlene O.

Washington, DC

2015 Hyundai Sonata

02/15/2021

Service Type: Maintenance

Verified Customer

Category: Service

Labor

I am very satisfied with my car this is the second one that I have also the service that is giving it’s always excellent with Pohanka they make sure the customer is satisfied and comfortable before they walk off the lot and they take pride in what they do.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 02/16/2021 05:59 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Charlene. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

BG

Brenda G.

Upper Marlboro, MD

2013 Hyundai Sonata

02/13/2021

Service Type: Maintenance

Verified Customer

Category: Service

The people and the service.

Since I have purchased my car for Pohanka Hyundai, I've never has any problems with the service they have done and excellent job, always on top of the repairs by keep in informs to what's going on with the car and always letting you know what you need to be word on ect.
Excellent job going beyond here expectation.
so Sean and your co-worker please keep up the good work.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 02/15/2021 04:45 AM

We appreciate your positive feedback about our business and employees Brenda. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

Verified Customer

Clinton, MD

2016 Hyundai Sonata

02/11/2021

Service Type: Maintenance

Verified Customer

Category: Service

Had my car for 4 days & no phone call smh

I dropped my car off because the check engine light came on and the engine was making a weird sound. They had my car for four days and I was not informed about the problem with my vehicle until I called them. I was the. Informed of work that was performed on my car without my previous knowledge.

Not Recommended

MIGUEL D. from Pohanka Hyundai responded on 02/12/2021 06:53 AM

We appreciate your loyalty to Hyundai and we want to ensure that you are treated like a five star customer. Someone will reach out to you about your problems you expressed soon. If you have any other concerns or questions feel free to reach us at (301)9097381 or kbanks@pohanka.com.

Sincerely,
Kalyn

Employees worked with

Verified Customer

Washington, DC

2015 Hyundai Sonata

12/31/2020

Service Type: Maintenance

Verified Customer

Category: Service

Awesome customer service

Always a great experience

Recommended

MIGUEL D. from Pohanka Hyundai responded on 01/09/2021 11:01 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

LR

Lewanda R.

Upper Marlboro, MD

2017 Hyundai Sonata

12/22/2020

Service Type: Maintenance

Verified Customer

Category: Service

Customer service

My service person Will B. was very good at communicating my car needs.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 01/14/2021 05:24 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

Employees worked with

TB

Timothy B.

Washington, DC

2015 Hyundai Sonata

11/29/2020

Service Type: Maintenance

Verified Customer

Category: Service

Fast service

Getting the needed maintenance on my car took no time at all.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 11/30/2020 04:50 AM

Thank you for your review and for choosing Pohanka for your service Timothy. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

RT

Robbin T.

Oxon Hill, MD

2017 Hyundai Sonata

11/05/2020

Service Type: Maintenance

Verified Customer

Category: Service

Service is always great

When ever I have to had a bad experience.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 11/06/2020 05:12 AM

Thank you for your review and for choosing Pohanka for your service Robbin. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

TC

Tracy C.

Upper Marlboro, MD

2018 Hyundai Elantra

11/03/2020

Service Type: Maintenance

Verified Customer

Category: Service

Customer

Great service

Recommended

MIGUEL D. from Pohanka Hyundai responded on 11/04/2020 04:34 AM

We appreciate your positive feedback about our business and employees Tracy. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

KB

Khil'i B.

Bowie, MD

2011 Hyundai Sonata

10/23/2020

Service Type: Repair

Verified Customer

Category: Service

Continuously great service!

Pohanka Hyundai continues to provide excellent service each time I need it.

This time, I brought someone with me to have their own vehicle serviced and they were shocked by the professionalism and care they were shown. It's such a wonderful feeling!

Recommended

MIGUEL D. from Pohanka Hyundai responded on 10/26/2020 06:50 AM

We appreciate your positive feedback about our business and employees Khil'i. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

SD

Susan D.

Bowie, MD

2016 Hyundai Tucson

10/07/2020

Service Type: Repair

Verified Customer

Category: Service

Service advisor

Sean is a very helpful service advisor and goes over and above to make the service experience seamless

Recommended

MIGUEL D. from Pohanka Hyundai responded on 10/08/2020 09:01 AM

We appreciate your positive feedback about our business and employees Susan. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

Verified Customer

Bowie, MD

2008 Hyundai Tucson

10/05/2020

Service Type: Maintenance

Verified Customer

Category: Service

car service

great.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 10/07/2020 01:48 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

Verified Customer

Washington, DC

2013 Hyundai Sonata

10/04/2020

Service Type: Repair

Verified Customer

Category: Service

Service Center is Great

Service center is great when you get the right Advisor. Sean is the best!

Recommended

MIGUEL D. from Pohanka Hyundai responded on 10/07/2020 01:51 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

BD

Blanco D.

Fairmount Hgt, MD

2014 Hyundai Sonata

09/23/2020

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Service

The service level at Pohanka is always nothing less than EXCEPTIONAL.
Furthermore, we're most appreciative for their presence in the community.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/30/2020 06:52 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Blanco. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KP

Karen P.

Fort Washington, MD

2015 Hyundai Sonata

09/23/2020

Service Type: Maintenance

Verified Customer

Category: Service

Satisfaction Guaranteed

As always, I give a shout out to Sean Tolton, the service advisor, who kept me abreast of the situation regarding my vehicle.
I would also like to acknowledge the service technician, Colin Henry, who took the time and patience to figure out the problem and repair it
So as a consistent customer of Pohanka Hyundai of Capitol Heights, all I can ever say is: FANTASTIC EXPERIENCES ALWAYS!!!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/30/2020 05:50 AM

Thank you for your wonderful 5 star rating Karen, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Vienna, VA

2016 Hyundai Genesis

09/17/2020

Service Type: Maintenance

Verified Customer

Category: Service

Fixed fast and right the first time

Fixed my Genesis fast and right the first time. Very satisfied with the good communication and update. Small things make a big difference.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/30/2020 05:40 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

WC

Walter C.

Springdale, MD

2017 Hyundai Santa Fe

09/11/2020

Service Type: Maintenance

Verified Customer

Category: Service

Christopher

The people

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/15/2020 01:55 PM

We appreciate your positive feedback about our business and employees Walter. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DJ

Deborah J.

Washington, DC

2013 Hyundai Santa Fe Sport

09/07/2020

Service Type: Maintenance

Verified Customer

Category: Service

The employees is what makes the experience great.Always friendly

Your mechanic seem to be top notch and know what they’re doing and how to repair the vehicles. The cost is what drive people away from dealerships.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/08/2020 02:19 PM

Thank you for providing your feedback Deborah. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Laurel, MD

2013 Hyundai Sonata

08/31/2020

Service Type: Repair

Verified Customer

Category: Service

Angeline's Analysis

The people working at Pohanka Hyundai are always courteous and sincere. When I have questions, I am heard and my concerns are addressed. The facility is always clean and comfortable.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/08/2020 02:15 PM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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