CH

COLIN HENRY

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(364 reviews)
83

DP
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Douglas P.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Clean environment, courteous staff
I have seen an improvement over the last couple years of coming. The team keeps you informed of your cars status and make sure anything covered by warranty is no charge. The service was taken care of and immediately I could feel my car riding smoother and quieter. Oh yes and cleaner. Thanks Sean and pohanka.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/03/2020 09:28 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Douglas. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
The service was great
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/31/2020 02:00 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

RW
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Robert W.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Location and Service
The shop continues to live up to it's expectation.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/31/2020 01:59 PM

 We appreciate your kind feedback about our business and employees Robert. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RK
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Raymond K.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Replace of Sirius XM Raio
The service was excellent. The replacement radio works without any problems.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/12/2020 03:37 PM

We appreciate your trust Raymond, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DW
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Dominique W.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent
Everything was smooth and they explained everything that was going to be done on my car
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/11/2020 03:17 PM

 We appreciate your kind feedback about our business and employees Dominique. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

RH
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Rashida H.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service with Caring
Sean was great and very helpful with me and my kid's situation. He kept I formed of every step. I appreciate all he did!!!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/28/2020 03:17 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Rashida. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DT
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Doris T.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil Change and front brakes
Customer Services
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/21/2020 03:20 PM

Thank you for your review Doris. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RS
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Rasheedah S.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always leave feeling good!
Will takes amazing care of me. I do appreciate him!! Thanks to Brittany for helping me while Will was out. I will return.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/18/2020 03:07 PM

Thank you for your wonderful 5 star rating Rasheedah, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

SL
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Sandra L.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
MR. Tolson is the best Service Advisor!
Mr Tolson is very professional and great with with the public!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/11/2020 02:23 PM

Thank you for your review and for choosing Pohanka for your service Sandra. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KD
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Keith D.
District Heights, MD
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2020
verified customer Verified Customer
Category: Service
Quickly attended.
I was able to go in and receive my car from service. Very polite attendants.
Recommended

JG
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Jibi G.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Advisor
My Advisor Jaqueline was excellent. She was concerned and wanted to provide the best solution to the problem. She was accommodating and made sure I was not inconvenienced more than I had already been. Thanks Jaqueline!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/20/2020 02:54 PM

 We appreciate your AMAZING feedback about our business and employees Jibi. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Courteous and Helpful!
Everyone was very friendly, courteous and informative. Was told what needed to be done and the cost so I could decide. While I waited for the service to complete I rcvd timely updates. I will be back. Very professional, clean environment and pleased with the work done in the car.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/10/2020 03:23 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

KD
gravatar
Keith D.
District Heights, MD
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2020
verified customer Verified Customer
Category: Service
Quickly attended.
I was able to go in and receive my car from service. Very polite attendants.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/09/2020
Service Type: Repair
Category: Service
Could have been better
Turn around time was to long.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/10/2020 03:22 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 08:50 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. . I apologize for the service and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RB
gravatar
Rachel B.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service agents that really listen
I went in for scheduled maintenance but also an issue of a warning icon on my dashboard. I informed the young man at the service desk of my need to prioritize service in accordance with my financial resources.The agent assured me everything would be checked out thoroughly and my concerns would be addressed accordingly. I am happy to say i only needed the scheduled service at no additional expense. And it did not take all day. Thanks.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/10/2020 03:21 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Rachel. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

LW
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Letricia W.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Brake service
I came in on 12/31 to have service done on my brakes. The service technician, Sean Tolson was very helpful in getting me serviced in a timely manner.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:16 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Repairs
Sean my mechanic was very detailed and helpful during my repair process.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:15 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

ME
gravatar
Marie E.
Oxon Hill, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Department
Your service representatives (most particularly Sean) are truly concerned about their clients! He always goes above and beyond to ensure that my vehicle is safe and well maintained. He also looks out for future issues.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:10 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KF
gravatar
Kenneth F.
Clinton, MD
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/21/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Survey
great location, right off the beltway
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/24/2019 12:10 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
My service advisor Sean at Hyundai in capital heights, MD is the best. Need I say more? He the only one I’m going to if I need any assistance
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/16/2019 01:52 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Temple Hills, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/12/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Pohanka Service
I'm satisfied with the service I received
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/16/2019 01:51 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
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