COLIN HENRY

Keena C.

Washington, DC

2015 Hyundai Elantra

08/02/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great Service and Great Team

I had the privilege of working with John for my 30k check-up. My breaks need to to be replaced too and a tail-light. John and team serviced my care quickly and made sure I was included on all conversations.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/02/2019 12:30 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

2017 Hyundai Santa Fe Sport

Verified Customer

Capitol Heights, MD

07/29/2019

Service Type: Repair

Verified Customer

Category: Service

Great service

Needed service was fast and efficient
And covered all outstanding required service

Thanks to all

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/29/2019 03:18 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

Employees worked with

Ian B.

Capitol Heights, MD

2014 Hyundai Equus

07/25/2019

Service Type: Maintenance

Verified Customer

Category: Service

Sean Tolson

Mr. Tolson is the only name you need to know! He is my service provider and I can honestly say he provides me with the highest level of customer service Hyundai has to offer. From the time I hand my vehicle over to him, he keeps me updated on when and where the technicians are in the service process or repairs being done on my vehicle. If they're any warrantee issues or recalls he makes sure to take care of them before returning my car. I thought it was just because I owned the Equus but he also provided me with the same level of service when I brought my Sonata in. It's a big difference from when I used to take my S550 in for service. I highly recommend this dealership just alone on the level of service I received.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/26/2019 03:40 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

Lisa J.

Clinton, MD

2012 Hyundai Elantra

07/21/2019

Service Type: Maintenance

Verified Customer

Category: Service

Love my dealership

My dealership is the best. I have never been disappointed with the service or the care of my car even when the bill is a little higher than I want to pay.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/22/2019 02:29 PM

We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

Verified Customer

Washington, DC

2015 Hyundai Sonata

07/19/2019

Service Type: Repair

Verified Customer

Category: Service

Great service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/22/2019 02:20 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

Susan D.

Bowie, MD

2016 Hyundai Tucson

07/06/2019

Service Type: Repair

Verified Customer

Category: Service

Service advisor

They are always helpful and courteous my service advisor Sean is the best.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/08/2019 07:45 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employees worked with

Shanelle C.

Crofton, MD

06/28/2019

Service Type: Repair

Verified Customer

Category: Service

Great Service!

Great customer service!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/01/2019 02:55 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

Thaddeus T.

Greenbelt, MD

2014 Hyundai Equus

06/14/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great Customer Representative

I dropped my car off after hours. I received an acknowledgment early the next morning and follow up text until the service was completed. I always knew what was happening with my car.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/14/2019 03:26 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

WILL BISHOP

Tawana B.

Washington, DC

2015 Hyundai Sonata

06/12/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great Customer Service

Wil was very helpful in helping me through the process of having my car repaired. What I thought was a simple repair turned out to be me finding out that two bullets had gone through my bumper and grill during a random shooting when I wasn't home. Wil was able to secure the shell casings and leave them for me to receive when I picked up my car, so that I could file a police report. He also kept me updated on the repairs. I've had interactions with him before and he has always been a very pleasant person. He's one of the reasons I return to that location instead of going back to College Park where I bought my car.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/14/2019 02:49 PM

Employees worked with

WILL BISHOP

Blanco D.

Seat Pleasant, MD

06/12/2019

Service Type: Repair

Verified Customer

Category: Service

Personal Review

Great location, prompt, professional and efficient service.

Furthermore, this is my 2nd Hyundai and my family is very satisfied with the Sonata.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/14/2019 02:49 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

Employees worked with

Tina L.

Washington, DC

2018 Hyundai Tucson

06/12/2019

Service Type: Repair

Verified Customer

Category: Service

The service Advisor was so pleasant and friendly, he made you feel welcome.

The service advisor was very knowledgeable about what it could be and how long it will approximately take. He was very friendly and pleasant. As long as he is there I will continue to come back.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/14/2019 07:35 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employees worked with

Kenneth P.

Washington, DC

2011 Hyundai Sonata

06/07/2019

Service Type: Repair

Verified Customer

Category: Service

Great Service/Great People

As usual sean was the best. Even helped me save some money

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/11/2019 03:24 PM

Employees worked with

Michelle A.

Upper Marlboro, MD

2015 Hyundai Santa Fe

06/07/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great experience

I was totally satisfied with me service representative who was attentive & partner while answering my many questions!!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/07/2019 03:19 PM

Employees worked with

Verified Customer

Laurel, MD

06/07/2019

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service..not cookie cutter but personalized.

Pohanka Hyundai follows its proven method to properly take care if the customer. I was a customer 25 years ago at another location with a Honda purchase and bow back for service on my Hyundai based on dissatisfaction with another dealer.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/07/2019 03:19 PM

Employees worked with

Michael C.

Fort Washington, MD

2014 Hyundai Equus

06/07/2019

Service Type: Maintenance

Verified Customer

Category: Service

Customer service is great and my service rep. Sean is great.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/07/2019 03:18 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

James W.

Upper Marlboro, MD

2012 Hyundai Elantra

06/05/2019

Service Type: Maintenance

Verified Customer

Category: Service

Expensive minor service

Nothing more to say.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/06/2019 02:32 PM

Thank you for your review! Please respond to this message, I would like to discuss your experience and concerns here at Pohanka!

Employees worked with

Yvonne B.

Lanham, MD

05/31/2019

Service Type: Repair

Verified Customer

Category: Service

Excellent Service

I was in and out quickly and effortlessly . Time was much quicker than expected. Super friendly and efficient customer specialists,

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/03/2019 03:29 PM

We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

Verified Customer

Upper Marlboro, MD

2017 Hyundai Elantra

05/27/2019

Service Type: Maintenance

Verified Customer

Category: Service

Transmission service

Efficient service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/28/2019 06:33 AM

Employees worked with

Hazel M.

Bowie, MD

2013 Hyundai Veloster

05/26/2019

Service Type: Maintenance

Verified Customer

Category: Service

Continues to be Great

Will is the main reason I continue to bring my car to this dealership to be serviced. He’s reliable and keeps you up to date every time something comes back about your car.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/28/2019 06:32 AM

We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

WILL BISHOP