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COLIN HENRY

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(364 reviews)
83

Reviews of COLIN HENRY

JG
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James G.
District Heights, MD
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful service
SEAN WAS Excellent in helping me get my warranty
Sort it out
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/01/2019 06:20 AM

Thank you for your review. Sean is glad he was able to help you out.We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
LS
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Lisa S.
Oxon Hill, MD
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and Informative
Friendly and Informative. Great customer service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/27/2019 03:31 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
CF
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Clyde F.
Clinton, MD
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
My customer service advisor Sean, told me that my service work would take about an hour and he was correct on the time. He keeps me updated on the work progress as the work is being done.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/19/2019 03:18 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Washington, DC
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
Excellent and fast service, knowledgable and very curiosity staff.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/13/2019 02:40 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
CH
COLIN HENRY
DB
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Deloris B.
Washington, DC
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
They staff was very informative and friendly. They kept you abreast as to how the service you requested on your car was going.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/13/2019 02:40 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
CH
COLIN HENRY
DM
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Darlene M.
Capitol Heights, MD
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My car
I had my car towed to the dealership and someone called and I received text messages with updates on my service. I was pleased with the out come.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/12/2019 06:37 AM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
CH
COLIN HENRY
LS
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Lori S.
Washington, DC
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The service was exceptional
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/12/2019 06:35 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
CH
COLIN HENRY
ME
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Musye E.
Washington, DC
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you Sean
Sean...thank you again for best services that you provide...I greatly value your opinion and your knowledge with whatever condition my car is when I bring it to get serviced...
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/08/2019 04:36 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
AF
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Artina F.
Glenarden, MD
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly Staff and Clean Waiting Area
The service staff are friendly and knowledgeable about the services recommended/required. Sean T., consistently provided me with updates on the issues found, suggested fixes and timeframe of the fixes I agreed to. I would highly recommend this location if you need repairs. The waiting area is spacious, clean and offers WiFi connections.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/08/2019 05:52 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
DB
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Donald B.
Washington, DC
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Service was outstanding. Sean was outstanding
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/29/2019 11:34 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
WC
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Wickey C.
Upper Marlboro, MD
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The waitingyou're waiting area
The representative is very cordial and respectful to his customers. When leaving my vehicle for service, the representative text me or give me a call to let me know the process that's being done and how long it would take to make the appropriate repairs on my vehicle. He's professional and knowledgeable concerning the operation of my vehicle, thank you very much for your service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/28/2019 02:43 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
KM
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Kevin M.
Clinton, MD
2017 Hyundai Sonata Plu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service.
Sean was outstanding. Great service rep.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/22/2019 11:44 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
KP
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Kenneth P.
Washington, DC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service/Great People
As usual Sean was excellent at customer service. In general everyone there is pleasant and helpful
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/17/2019 02:18 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
AS
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Angelo S.
Oxon Hill, MD
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
No comment
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/11/2019 03:26 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
CH
COLIN HENRY
FD
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Frenicee D.
Upper Marlboro, MD
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service managers.
Sean was very courteous. Work was done in great time. Love your hot chocolate.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/08/2019 03:25 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
BM
gravatar
Barbara M.
Greater Landover, MD
2015 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellence, No Excuses
My experience at Pohanka Hyundai was execellent!

They stand by their word, 100% customer satsification. Brought my 2015 Equus for a Maryland Inspection, failed initial inspection which triggered a few unexpected issues.

The Service Manager, Mr. Ralph Dykes, assured me that everthing would be taken care at no additional cost to me. He and his staff (to name a few: Asia, Brittney, Sean, Carolyn, Charles) took really good care of me. Very professional group of people.

When they had to keep the vehicle to service it, they put me into a car of the same or higher quality with no hassles. Texts were provided, giving me timely status updates. You folks are amazing!

I'm now a regular customer. Great customer service is difficult to find.

Pohanka Hyundai exemplifies excellent service of customer satisfication with no excuses.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/04/2019 01:58 PM

Wow Wow Wow!! Thank you so much for being a part of OUR family here at Pohanka!! We love you as customer and look forward to servicing you for many more years to come! Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
SS
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Sean S.
Capitol Heights, MD
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
The people that work there.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/28/2018 02:17 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
MB
gravatar
Micheal B.
Upper Marlboro, MD
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Keep it up
I have been going to the dealership for some years now and Will Bishop aka Cedrick has always taken good care of my ride while always keeping me in the loop with any updates as they arise. Keep it up brother and thank you.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/28/2018 10:15 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
GG
gravatar
Glenn G.
Temple Hills, MD
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The service
The service I received was excellent and everyone was very courteous and friendly.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/28/2018 07:40 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
CH
COLIN HENRY
MK
gravatar
Marion K.
Elkridge, MD
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
MY SERVICE REP WAS POLITE, VERY KNOWLEDGEABLE OF THE SERVICE I NEED AND RECOMMENDED OTHER SERVICES THAT I NEED AT A LATER DATE.
I HAVE ALWAYS RECEIVED OUTSTANDING SERVICE AND WILL RETURN AGAIN FOR ANY OTHER SERVICE I NEED
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/13/2018 03:17 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
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