CH

COLIN HENRY

Pohanka Hyundai

Overall Rating

4.6

(364 reviews)

83

Reviews of COLIN HENRY

KP

Kenneth P.

Washington, DC

2011 Hyundai Sonata

05/22/2019

Service Type: Maintenance

Verified Customer

Category: Service

great place for service

Sean Tolton makes coming to get servvice easy efficient and timely.
I fee that he is honest wuth me about what I need and when I shoud get it fixed.
The service aera is comfortable and a nice place to wait

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2019 02:56 PM

We appreciate your AMAZING feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JH

Jeanette H.

Greater Landover, MD

2017 Hyundai Santa Fe S

05/20/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great Service!!!

Good customer service and caring attitudes of employees

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2019 02:55 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RA

Robin A.

Washington, DC

2014 Hyundai Santa Fe S

05/20/2019

Service Type: Maintenance

Verified Customer

Category: Service

I always get great, friendly, efficient service with no hassle, and no appointment.

Sean Tolton always provides great service. I found I had a convenient opportunity to take my car in for its 60,000 mile service with about 1100 miles to go, so I headed out there and called on the way to see if it was convenient. Sean, my usual service manager was unavailable, but the person answering the phone assured me me I could be served. Sean was apparently alerted and he had someone in the drive looking for me when I pulled in. They took my car in immediately and returned it to me within less than two hours, washed and ready for my holiday road trip next weekend. Mr. Tolton consistently provides the greatest auto maintenance service I've had in over fifty years of car ownership, always with a smile, and applies any discounts to which I may be entitled. Hyundai makes a great car and Sean Tolton and Pohanka provide great service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2019 03:01 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Upper Marlboro, MD

2014 Hyundai Santa Fe S

05/11/2019

Service Type: Maintenance

Verified Customer

Category: Service

Good

Good

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/14/2019 02:16 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SC

Shanice C.

Upper Marlboro, MD

2014 Hyundai Santa Fe S

05/08/2019

Service Type: Repair

Verified Customer

Category: Service

Service Team Great, however Hyundai is crap!

I like the service team, but have no confidence in the brand, so i would not buy another Hyundai vehicle or can I recommend it. I had one of the most frightening experiences with this truck. However, Sean and the entire team has been very respectful and has done a great job.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/10/2019 01:49 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MM

Maya M.

Upper Marlboro, MD

2015 Hyundai Elantra

05/07/2019

Service Type: Maintenance

Verified Customer

Category: Service

Brakes

Sooo Miguel helped me this time ! All of our interactions were over the phone but he was extremely helpful & very patient with me. My brakes & rotors were DONNEEEE when I dropped off my car & he got me right! I don’t remember the last time my brakes were this quiet! Thanks Hyundai !

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/10/2019 01:46 PM

We appreciate your AMAZING feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CT

Cecilia T.

Greater Landover, MD

2011 Hyundai Sonata

05/02/2019

Service Type: Repair

Verified Customer

Category: Service

C Thomas

Near my home. The service tech makes understating the work being done easy. The tech is always professional

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/03/2019 03:23 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TD

Tamonie D.

District Heights, MD

2014 Hyundai Santa Fe

04/26/2019

Service Type: Maintenance

Verified Customer

Category: Service

Repair of AC

Very and nice. Sean kept me updated as to the progress of my car.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/29/2019 07:20 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JP

Joyce P.

Upper Marlboro, MD

2009 Hyundai Veracruz

04/25/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

Everything is just soooo expensive. But am thankful to have had good service people who display kindness with updating things that need to be done to keep the vehicle running properly

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/17/2019 03:52 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TN

Thomascena N.

Upper Marlboro, MD

2016 Hyundai Tucson

04/24/2019

Service Type: Repair

Verified Customer

Category: Service

Convenient and courteous

Kept informed throughout the process and service was rendered quickly!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/26/2019 01:17 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

HM

Hazel M.

Bowie, MD

2013 Hyundai Veloster

04/18/2019

Service Type: Maintenance

Verified Customer

Category: Service

Best Experience

I always go to the Pohanka Hyundai in Ritchie Station Court for my vehicle service and maintenance. This particular time was the best experience Ive ever had. Will was able to answer all my questions and even came to breakdown costs and reasoning for the issues related to my car. He didn't allow any servicing to happen before explaining the cost and why it was needed and then getting approval from me. THIS WAS THE BEST EXPERIENCE.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/18/2019 03:36 PM

Will appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MM

Maya M.

Upper Marlboro, MD

2015 Hyundai Elantra

04/16/2019

Service Type: Maintenance

Verified Customer

Category: Service

Jackie did great!

I was all over the place with figuring out what I wanted vs what I needed done to my car and Jackie in service was more than patient with me ! She answered all my questions promptly & she was very knowledgeable.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/17/2019 03:40 PM

Thank you for your review and for choosing Pohanka for your service. Jackie is very happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Upper Marlboro, MD

2017 Hyundai Sonata

04/02/2019

Service Type: Repair

Verified Customer

Category: Service

Need more like Will

Will was the absolute best. He did a great job explaining problem and getting the job done. His communication skills are first class.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/17/2019 05:41 PM

Thank you for giving us a perfect rating. Will and the entire staff truly appreciate the opportunity to serve you at Pohanka Hyundai. We look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DG

David G.

Lanham, MD

2014 Hyundai Equus

04/01/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great dealership

My experience at pohanka Hyundai was magnificent and Sean service advisor gave me great service and I would definitely bring my vehicle back Any time that servicing is needed Go Pohank

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/17/2019 01:47 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SC

Shanice C.

Upper Marlboro, MD

2014 Hyundai Santa Fe S

03/31/2019

Service Type: Repair

Verified Customer

Category: Service

Sean was excellent in keeping me informed on the process of my car during the weeks that my car was being repaired

Sean was excellent in keeping me informed on the process of my car during the weeks that my car was being repaired.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/02/2019 11:13 AM

Thank you for your review. Sean truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JD

Joseph D.

Washington, DC

2018 Hyundai Sonata

03/31/2019

Service Type: Maintenance

Verified Customer

Category: Service

Fantastic Visit

I purchased a 2018 Hyundai Sonata in November 2017. I put a lot of miles on it and now have over 62,000 miles. Pohanka is the only place that has ever been under the hood. As a matter of fact, they've performed every single recommended scheduled maintenance, on time. I've been here at least 8 times and maybe as many as 10 times over the last 18 months. With that said, after a 3 or 4 perfect visits to start, I had customer service problems over the next 2 or 3 visits. The last couple of visits remind me of when I first visit and I could not be happier.

Sean, listened to what I said and wanted, offered some options without trying to sell things I didn't need and just overall did a fantastic job. I could not be happier ask for more based on this last visit - March 2019. I think it's also important to add that with all the scheduled maintenance, I have never had, NOT EVEN ONE, problem, indicator light, nothing, go wrong with my Hyundai Sonata.

I sincerely believe that if management "gets out of their own way" and allow Sean and the other reps to do their jobs without putting pressure on them to up-sell what is not needed, Pohanka Hyundai is the best and will remain the best service department anywhere.

I love my Sonata.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/01/2019 12:40 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Washington, DC

2013 Hyundai Santa Fe S

03/27/2019

Service Type: Repair

Verified Customer

Category: Service

Staff very Courteous!

Timeliness of Service! Staff gave me a window time and my Auto was ready as promised. ALSO IT WAS NICE OF SEAN TO EMAIL OR TEXT ME WITH Updates repair/servicing completion.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/27/2019 11:06 AM

Thank you for giving us a perfect rating. We are sure Sean and our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CM

Charles M.

Clinton, MD

2012 Hyundai Genesis

03/14/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great staff! However, policy needs work.

The staff was very professional. However, the process could use some adjusting. This would be out of the staff's control, they're just following policy. Because I had an extensive repair to be done, I had to make my own arrangements. Even though my repairs were covered under warranty, my rental/loaner vehicle could not be approved until Hyundai accepted my claim. This took several days, due to the type of repair that I needed. This is a problem for Hyundai, as a company, not the individual dealer or staff member that assisted me.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/15/2019 10:47 AM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

NJ

Norma J.

Hyattsville, MD

2014 Hyundai Sonata

03/05/2019

Service Type: Repair

Verified Customer

Category: Service

The service that you received. Was excellent

Norma j

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/06/2019 02:54 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SV

Stephanie V.

Lexington Park, MD

2013 Hyundai Elantra

03/01/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great Experience

I enjoy visiting the Ritchie Station Hyundai as they are always friendly and recommend services that would be good for your car. They explain any issues they find and send you text messages throughout your service. Like any other car place you may wait hours for services but they offer vending machines, hot drinks, tv, and free wifi.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/01/2019 05:39 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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