CH

COLIN HENRY

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(364 reviews)
83

DA
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Danielle A.
Washington, DC
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/01/2020
verified customer Verified Customer
Category: Service
Service uodate
Asia was very responsive and kind as well as extremely quick to resolve the issue. I felt at ease. I
Recommended
Employees worked with

PW
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Paulette W.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sean Tolton . He is very professional and he show that he cares about providing the best service he can.
Excellence service because of Sean.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/01/2020 01:46 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Paulette. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

PR
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Patricia R.
Bryans Road, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service
Excellent teamwork an excellent service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/28/2020 08:00 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Patricia. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DL
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Donna L.
Waldorf, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
D. Y. L
Everyone was pleasant.
My car was ready on time as promised.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/28/2020 07:56 AM

We appreciate your trust Donna, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

ST
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Samatra T.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service every time
Jacqueline was great attentive and explained in detail what was needed
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/28/2020 07:38 AM

 We appreciate your kind feedback about our business and employees Samatra. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DA
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Danielle A.
Washington, DC
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/01/2020
verified customer Verified Customer
Category: Service
Service uodate
Asia was very responsive and kind as well as extremely quick to resolve the issue. I felt at ease. I
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/25/2020
Service Type: Repair
Category: Service
The customer service
The dealership is clean, lots of places to charge your phone, vending machines a television and you can even leave while your vehicle is being serviced and they will text you updates. The caveat is message received is more of a maybe than a guarantee, the woman I was communicating with via text stated that my brake lights would be repaired and I drove home believing that they were only to find out they were not. I do not like having a feeling of uncertainty or mistrust toward the place where I purchased my first vehicle, its a bit disappointing.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/26/2020 07:36 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns Danielle. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

KG
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Karen G.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Will Bishop is a great service advisor - only person I use.
Will Bishop and Charles Bivins
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/25/2020 06:41 AM

We appreciate your trust Karen, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Oxon Hill, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good customer service
Good customer service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/25/2020 06:38 AM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

VS
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Vera S.
Fort Washington, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/21/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Reprentivite for Hondua
She was very helpful.She also explain what was done and reminded me about my coupon that can be use when I bring in my car.. She was very good.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2020 02:25 PM

Thank you for your review Vera. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Temple Hills, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service sucks
I wouldn’t take my car there unless you want your vehicle to return with issues it didn’t have previously.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/20/2020 02:14 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for the concern you are having with your vehicle. If it is not right, please bring it to our attention so that we can address the concern promptly for you. I will contact you to address the concern. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

MJ
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Maria J.
Springdale, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
I had great customer service in addition to the great service on my vehicle. Additionally, when I picked up my car I noticed my husband’s credit card in the back. He didn’t realize he left it in the car, and thankfully your service technicians were honest and left it in the car!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/20/2020 02:11 PM

Thank you for your wonderful 5 star rating Maria, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

TS
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Theresa S.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
I can walk in not a long wait friendly clean sanitize always helpful
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/14/2020 02:03 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Theresa. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

IB
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Ian B.
Capitol Heights, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No Comment
The young lady was very pleasant.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/12/2020 12:52 PM

Thank you for your review Ian. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

VW
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Valanthea W.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Close to home
My service provider was excellent MR. Bishop Thank you
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/06/2020 01:59 PM

 We appreciate your positive feedback about our business and employees Valanthea. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RF
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Rose F.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service advisors
Nice service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/01/2020 02:16 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Washington, DC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Updates needed
There needs to be a policy change in regards to loaner cars.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/01/2020 02:15 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

LY
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Latoya Y.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Awesome Employee Jaqueline
Jaqueline, was exceptional during my visit. She text me to let me know the update. Ask me if I needed anything to let her know. Made sure I was informed about my price on the vehicle before any work was done. Also, inform me about another issue that was detected. I really appreciate the staff when I come in for service. Thank you Jaqueline for being so amazing and has been the best customer service rep.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/24/2020 02:10 PM

 We appreciate your AMAZING feedback about our business and employees Latoya. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

PL
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Pamela L.
Cheltenham, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent 'Customer Service
N/A
SEAN IN Service Department.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/14/2020 02:19 PM

We appreciate your trust Pamela, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Everyone was friendly and helpful
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/14/2020 02:18 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RS
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Ralph S.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service and greater customer care.
Front person:
Brittany was very attentive and informative towards my request. I came for a maintenance and inquired about brake cost. Found out that the cost to have my brakes was a bit much. Fortunately there were online coupons that cut down the cost. I wouldn't have know that if not for Brittany. Additionally, during my maintenance and brake job... I inquired about a leak near tires and found out that I need another repair. At first, I want happy but found out that it was covered under my warranty. I say this because I was 3000 miles shy from my warranty expiration. Any dealership would have avoided mentioning a repair like this until the warranty expires. However, they Brittany informed me of this and more. Overall, it was worth having my repairs done here because I ended up saving a lot and I mean a lot. I came here somewhat hesitant but ended up very happy with the repairs done and the quality of customer service that I received from this place.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/03/2020 09:33 AM

Thank you for your wonderful 5 star rating Ralph, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
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