CH

COLIN HENRY

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(364 reviews)
83

PW
gravatar
Paulette W.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sean Tolton . He is very professional and he show that he cares about providing the best service he can.
Excellence service because of Sean.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/01/2020 01:46 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Paulette. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

PR
gravatar
Patricia R.
Bryans Road, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Excellent teamwork an excellent service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/28/2020 08:00 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Patricia. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DL
gravatar
Donna L.
Waldorf, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
D. Y. L
Everyone was pleasant.
My car was ready on time as promised.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/28/2020 07:56 AM

We appreciate your trust Donna, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

ST
gravatar
Samatra T.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service every time
Jacqueline was great attentive and explained in detail what was needed
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/28/2020 07:38 AM

 We appreciate your kind feedback about our business and employees Samatra. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

KG
gravatar
Karen G.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Will Bishop is a great service advisor - only person I use.
Will Bishop and Charles Bivins
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/25/2020 06:41 AM

We appreciate your trust Karen, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Oxon Hill, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good customer service
Good customer service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/25/2020 06:38 AM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

VS
gravatar
Vera S.
Fort Washington, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/21/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Reprentivite for Hondua
She was very helpful.She also explain what was done and reminded me about my coupon that can be use when I bring in my car.. She was very good.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2020 02:25 PM

Thank you for your review Vera. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

MJ
gravatar
Maria J.
Springdale, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I had great customer service in addition to the great service on my vehicle. Additionally, when I picked up my car I noticed my husband’s credit card in the back. He didn’t realize he left it in the car, and thankfully your service technicians were honest and left it in the car!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/20/2020 02:11 PM

Thank you for your wonderful 5 star rating Maria, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

TS
gravatar
Theresa S.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I can walk in not a long wait friendly clean sanitize always helpful
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/14/2020 02:03 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Theresa. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

IB
gravatar
Ian B.
Capitol Heights, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No Comment
The young lady was very pleasant.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/12/2020 12:52 PM

Thank you for your review Ian. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

VW
gravatar
Valanthea W.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Close to home
My service provider was excellent MR. Bishop Thank you
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/06/2020 01:59 PM

 We appreciate your positive feedback about our business and employees Valanthea. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RF
gravatar
Rose F.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service advisors
Nice service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/01/2020 02:16 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Washington, DC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Updates needed
There needs to be a policy change in regards to loaner cars.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/01/2020 02:15 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

LY
gravatar
Latoya Y.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome Employee Jaqueline
Jaqueline, was exceptional during my visit. She text me to let me know the update. Ask me if I needed anything to let her know. Made sure I was informed about my price on the vehicle before any work was done. Also, inform me about another issue that was detected. I really appreciate the staff when I come in for service. Thank you Jaqueline for being so amazing and has been the best customer service rep.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/24/2020 02:10 PM

 We appreciate your AMAZING feedback about our business and employees Latoya. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

PL
gravatar
Pamela L.
Cheltenham, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent 'Customer Service
N/A
SEAN IN Service Department.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/14/2020 02:19 PM

We appreciate your trust Pamela, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Everyone was friendly and helpful
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/14/2020 02:18 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RS
gravatar
Ralph S.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service and greater customer care.
Front person:
Brittany was very attentive and informative towards my request. I came for a maintenance and inquired about brake cost. Found out that the cost to have my brakes was a bit much. Fortunately there were online coupons that cut down the cost. I wouldn't have know that if not for Brittany. Additionally, during my maintenance and brake job... I inquired about a leak near tires and found out that I need another repair. At first, I want happy but found out that it was covered under my warranty. I say this because I was 3000 miles shy from my warranty expiration. Any dealership would have avoided mentioning a repair like this until the warranty expires. However, they Brittany informed me of this and more. Overall, it was worth having my repairs done here because I ended up saving a lot and I mean a lot. I came here somewhat hesitant but ended up very happy with the repairs done and the quality of customer service that I received from this place.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/03/2020 09:33 AM

Thank you for your wonderful 5 star rating Ralph, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DP
gravatar
Douglas P.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Clean environment, courteous staff
I have seen an improvement over the last couple years of coming. The team keeps you informed of your cars status and make sure anything covered by warranty is no charge. The service was taken care of and immediately I could feel my car riding smoother and quieter. Oh yes and cleaner. Thanks Sean and pohanka.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/03/2020 09:28 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Douglas. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
The service was great
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/31/2020 02:00 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

RW
gravatar
Robert W.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Location and Service
The shop continues to live up to it's expectation.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/31/2020 01:59 PM

 We appreciate your kind feedback about our business and employees Robert. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.