Business Solutions
SureCritic / Hyundai Dealer / St. Charles Hyundai / CHRISTOPHER LIPE
CL

CHRISTOPHER LIPE

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(43 reviews)
49

Reviews of CHRISTOPHER LIPE

KB
gravatar
Kevin B.
Weldon Spring, MO
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service with a smile
have only been here twice and Bob Reck has been great each time. outstanding service technician!!!!!!
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
FE
FRANK ELLIS
KR
gravatar
Kathreen R.
Saint Charles, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service department
Service department is always great. My vehicle is serviced in no time. Everyone is friendly, courteous and helpful.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
Verified Customer
Saint Peters, MO
2020 Hyundai Venue
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
verified customerVerified Customer
Category: Service
Service review
Once the exact terms and conditions were explained to me, I understood the initial reluctance of the service writer to have the service performed. I understand it now. I would recommend St. Charles Hyundai.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
Verified Customer
Pacific, MO
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good sewvice
I’ve been taking my cars to this dealership always good customer service
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
LL
gravatar
Ladislava L.
Saint Charles, MO
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
verified customerVerified Customer
Category: Service
Service
I did have a misunderstanding with a tech regarding service update. The service was satisfactory but there was misunderstanding through communication. The representative called me back and explain everything to my satisfaction. Thank you.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
FE
FRANK ELLIS
Verified Customer
Saint Peters, MO
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
verified customerVerified Customer
Category: Service
Great service and follow up.
Very happy to see how this business cares about their customers. The great follow up, care and support provided makes me feel as a valued customer.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
TL
TRAVIS J LONG
TT
gravatar
Tracy T.
Saint Charles, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
TT
Will buy another Hyundai based on this experience
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
BT
BRAD THOMASON
Verified Customer
O'Fallon, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
New board
They did what was supposed to be done
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
BT
BRAD THOMASON
VD
gravatar
Vilma D.
Brecknrdg Hls, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Excellent customer service, you guys are amazing ?
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
Verified Customer
O'Fallon, MO
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customerVerified Customer
Category: Service
Oil change
Great service
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
Verified Customer
O Fallon, MO
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customerVerified Customer
Category: Service
Excellent customer service
I appreciate the attention to great customer service!
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
LW
gravatar
Lisa W.
Lake Saint Louis, MO
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020
verified customerVerified Customer
Category: Service
My last service was handled very professionally.
People in the service department do an excellent job. Our last service appointment was handled very well. We will continue to buy Hyundai cars as needed from St Charles Hyundai and always have them serviced at St Charles Hyundai. Good staff.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
JF
gravatar
Jody F.
Saint Charles, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Local personnel are very good to work with
I have had car 2years never had bad service
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
RW
gravatar
Richard W.
Saint Charles, MO
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Great job everyone ????
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
JH
JORDAN E HARTMAN
JS
gravatar
James S.
Lake Saint Louis, MO
2015 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil service and repair.The service was completed in a
Service completed in a reasonable time .
Recommended
CLINT J. from St. Charles Hyundai responded on 11/19/2020 09:01 AM

Thank you for the 5 star feedback. We appreciate your business!

Sincerely, Clint Johnson
Service Manager
636-278-9233

Employees worked with
CL
CHRISTOPHER LIPE
RA
gravatar
Ross A.
O Fallon, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Dept
Chris was outstanding ding to work with! He went out of his way the help resolve the problem.
Recommended
CLINT J. from St. Charles Hyundai responded on 11/18/2020 10:12 AM

Thank you for rescore and feedback about Chris. We appreicate to response!

Sincerely,
Clint Johnson
Service Manager
636-278-9233

Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
JO
gravatar
Johnathan O.
Troy, MO
2018 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/06/2021
verified customerVerified Customer
6
Category: Service
Better customer service
The fact that someone reached out to me after my negative experience, to make sure everything was resolved and taken care of, has made a better impression than my previous review.
Employees worked with
CL
CHRISTOPHER LIPE
KW
gravatar
Kevin W.
Fenton, MO
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customerVerified Customer
10
Category: Service
Service Taking a Turn for better.
Received email from the Service Manager, Josh Higginbotham and then he called me back and we discussed the problems in 2021. I understand his situation, he is new and it seems like he has or trying to resolve the problems in the service department. If this does result in better customer satisfaction, then I will stay with St, Charles Hyundai, as I really like the rest of the sections.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2021
Service Type: Maintenance
8
Category: Service
Service fine
I had to wait longer however I did get to talk to my salesman and enjoyed meeting with him discussing new models.
JOSHUA H. from St. Charles Hyundai responded on 01/04/2022 07:15 AM

Thank you for taking the time to fill out the survey.  The information from our customers is very important to us, so we can improve on all your future visits with us.  I would like to speak to you and apologize for the problems you had with your last visit and find out a little more information from you.  Customer experience is my number one goal.  If you could give me a call whenever you get a chance I would really appreciate it.  

Thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line (636)244-5147

Employees worked with
CL
CHRISTOPHER LIPE
JC
gravatar
Josh C.
Saint Peters, MO
2015 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customerVerified Customer
10
Category: Service
Great Service
I brought my vehicle in for a quick service. The technicians were able to identify the cause and correct all the issues. Their personnel were friendly and helpful as well as accommodating. My car feels brand new again and I'm completely happy with their work.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/10/2021
Service Type: Maintenance
10
Category: Service
Friendly
The workers in the service department were very friendly and helpful throughout the vehicle service appointment. I even took advantage of my wait to window shop my potential next purchase. Great brand and great facility
CHRISTOPHER L. from St. Charles Hyundai responded on 09/29/2021 05:15 PM

THANK`S FOR TALKING WITH ME. WE VALUE YOUR TIME AND BUSINESS

Employees worked with
CL
CHRISTOPHER LIPE
DH
DAN HANSEN
Verified Customer
Swansea, IL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
verified customerVerified Customer
Category: Service
Great Team!!!
Great team!
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/14/2021
Service Type: Repair
Category: Service
Great Team!!!
Great team effort on Sat 4/10. There was less staff there for services, but the team did a great job of filling in for the gaps that wasn't there. I commend the 2 Check In & Out staff members (not sure his/her name) & Brad the mechanic who primarily takes care of all my work done on my vehicle. I hope management knows how awesome of a team you have working for you.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 04/14/2021 10:19 AM

Thank you for taking the time on the phone today and understanding that we were short staffed and we are working on that. We look forward to all of your future business with us.  Thank you again for rescoring the survey for me because this is my personal report card.

thanks
Chris Lipe
Service advisor 
(636)278-9139

Employees worked with
CL
CHRISTOPHER LIPE
BT
BRAD THOMASON
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.