CP

Cole Patterson

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(773 reviews)
80

SS
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SHANNON S.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
verified customerVerified Customer
Category: Service
Quick and willing to find the answers
Great experience my oil change was completed much quicker than promised and the question I had about a part was answered 15 minutes later with an appointment to get the part replaced
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/09/2021 02:17 PM

Shannon, thank you for the great review! We're so glad that you oil change was completed successfully and promptly and that we were also able to take care of your Parts needs! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
verified customerVerified Customer
Category: Service
Scheduled Maintenance & Service
I had my F150 serviced recently and the customer service and personal attention were excellent -- as usual. I was a few minutes early and the work was completed within the estimated time (1 hour). I appreciate the efficiency and personal attention given from the point of entry to the return of the vehicle.

I did find it interesting (odd) that no one from the Sales group either greeted me or spoke with me about my vehicle or if I had any interest in looking at the new models. I would strongly recommend that your Sales staff engage or just greet the customers in for service. Its an opportunity that in my case, was missed.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/09/2021 02:16 PM

Anonymous, thank you for the kind review. We're so glad that you had a smooth and successful service experience! We will pass along your feedback to our sales team! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


NP
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NORA P.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
verified customerVerified Customer
Category: Service
Ford maintenance's department has come along ways since the early days.
They keep me inform on my vehicle while with Ford. They are checking if my vehicle has any recalls.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/05/2021 03:06 PM

Nora, thank you for the 5 star review! We're always pushing to be better and learn more! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


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Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2021
verified customerVerified Customer
Category: Service
30,000 mile service.
Easy and stress-free check-in. Service done in under an hour while I waited in their spacious lobby. Free coffee is provided. Notified of upcoming transmission fluid chage.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/03/2021 02:22 PM

Anonymous, thank you for the kind review. We're so glad that your 30,000 mile service went quickly and smoothly! You're always welcome to stop by for coffee, service appointment or not! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


SL
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SCOTT L.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2021
verified customerVerified Customer
Category: Service
Blazing fast oil change
Crew had my truck in and out in about 30 minutes. Much appreciated as I had just left a busy 24hr shift.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/01/2021 03:17 PM

Scott, thank you for the fantastic review! We can't always promise 30 minute oil changes, but we're very glad when we are able to do them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


LD
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LINDA D.
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2021
verified customerVerified Customer
Category: Service
Customer service
Always helpful and friendly. Make appointment and work is done
The car is maintained and I like getting the car wash.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/01/2021 03:10 PM

Linda, thank you for the excellent review! We're so glad that you had a smooth and friendly service experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


DW
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DAVID W.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2021
verified customerVerified Customer
Category: Service
Speedy service
Brought my pickup in for an oil change and tire rotation and they discovered I had a seized brake caliper. They had the parts in hand and I had my pickup back in just a few hours.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/25/2021 03:20 PM

David, thank you for the 5 star review! Finding unexpected issues are never a fun outcome for a service appointment, but we're glad that we were able to identify and fix the issue quickly! Making sure that you are safe on the road is our number one priority! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


ML
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MICHAEL L.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2021
verified customerVerified Customer
Category: Service
Always the same
Always the same great service!!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/22/2021 10:14 AM

Michael, thank you for the 5 star review! We're fine being predictable - as long as it's predictably good! It is always a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


WA
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WILLIAM A.
Saint Maries, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
verified customerVerified Customer
Category: Service
1 st service
every one at mike white ford are awesome very kind and understanding of all my questions
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/19/2021 01:49 PM

William, thank you for the 5 star service! Thank you for giving us a change with your first service! We're so glad that you had a great experience with our team! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


WG
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WILLIAM G.
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
verified customerVerified Customer
Category: Service
Prompt service
Did a good job. Did oil change quickly and got me on my way
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/18/2021 03:22 PM

William, thank you for the 5 star review! We're so glad that your oil change was successful and smooth! It was a pleasure serving you! Thank you for choosing Mike White Ford. We look forward to serving you again in the future!


WB
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WILLIAM B.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2021
verified customerVerified Customer
Category: Service
??
Great service as usual!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/18/2021 03:22 PM

William, thank you for the great review! We're so glad that you had a great service experience! It was a pleasure serving you! Thank you for choosing Mike White Ford. We look forward to serving you again in the future!


Verified Customer
Dalton Gardens, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/17/2021
verified customerVerified Customer
Category: Service
No washer fluid top off at time of oil change?....
I was sure I was told that my washer fluid was topped up at the time of my oil change however it was not and I was empty, found out the following day.
Seems like a pretty simple service that the dealership should be providing, esp in winter
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/22/2021 03:10 PM

Anonymous, thank you for reaching out to us. We're so glad that we were able to figure out the issue and what happened. We look forward to serving you again in the future.


SO
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STEVEN O.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2021
verified customerVerified Customer
Category: Service
Getting better over the years
I’ve seen a lot of change for the better since Mike took over. Keep up the great work.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/17/2021 03:00 PM

Steven, thank you for the 5 star review! We've put in a lot of work and we're so glad that you've noticed a positive difference! We will continue to work on continuously improving in every way that we can! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JS
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JAMES S.
Post Falls, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021
verified customerVerified Customer
Category: Service
Oklahoma hange and time rotate
Since Mike White bought out this ford dealer the service department has been great they even helped me with my bumper Issum. I would not have a Problem recommending this place.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/17/2021 02:53 PM

James, thank you for the fantastic review! We're so glad that you've had multiple good experiences with our service team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2021
verified customerVerified Customer
Category: Service
Good srevice
Good customer service ..willing to listen to and address any concerns I have with my vehicle.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2021 05:00 PM

Anonymous, thank you for the good review! Listening to our customers is something that we take quite seriously - you know your vehicle and you know it better than anyone else! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


LP
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LEE P.
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
verified customerVerified Customer
Category: Service
Great Customer Service
The time in the lobby was a little longer than expected but the service made up for the extra time. The waiting area is socially distanced, there are comfortable chairs, and coffee/water. The service department staff was friendly and efficient. They didn't try to sell me extras but did find a potential warranty issue that I hadn't noticed prior to the service appointment. I am very happy with my experience.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2021 04:57 PM

Lee, thank you for the great review! We're so glad that you were comfortable and relaxed during your service visit! Your happiness and comfort is always our primary concern! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


MC
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MICHAEL C.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
verified customerVerified Customer
Category: Service
Perfect oil change - in and out
I dropped off my Expedition on time and they were done with the oil change and inspection in 45 minutes, earlier than planned. I also got a free gather on the parts department because theybdid not know how to use my Ford rewards points to buy it. Rather than keep me waiting while seeking an answer, they gifted it to me. It is my first Ford hat. I love it. Thank you.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2021 04:57 PM

Michael, thank you for the fantastic review! Perfect is high praise and we really appreciate it! Enjoy that hat! We hope you wear it with pride! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JY
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JEFF Y.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2021
verified customerVerified Customer
Category: Service
Great support at counter and excellent work on car
My experience was great you listened to what I had to say and the technicians fixed all the issues and updated items needed.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/08/2021 02:41 PM

Jeff, thank you for the great review! Our customers are our most important people, so listening to our customers is critical! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


VH
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VICKI H.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2021
verified customerVerified Customer
Category: Service
Regular service
Courteous and speedy. They take good care of their customers.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/04/2021 03:01 PM

Vicki, thank you for the 5 star review! Courteous and speedy are two of our most important goals for every service experience! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


MS
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MARIE S.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2021
verified customerVerified Customer
Category: Service
Very clean
Fixed my problem, very happy
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/04/2021 02:46 PM

Marie, thank you for the 5 star review! We're so glad that we were able to take care of your Mustang and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

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