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SureCritic / Hyundai Dealer / McGrath City Hyundai / CHRISTINE TONELLI
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CHRISTINE TONELLI

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

Reviews of CHRISTINE TONELLI

Verified Customer
Chicago, IL
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car Maintenance
Great service! Didn’t have to wait long at all and Christine did great job at taking care of me and my vehicle!
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 01/27/2021 01:51 PM

Anonymous,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
AW
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Annie W.
Chicago, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
distance from my home
They're good at time set to return your car
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 01/25/2021 11:31 AM

Annie,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
MT
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Maruwa T.
Chicago, IL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Good job.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 01/06/2021 03:09 PM

Maruwa,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
AW
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Annie W.
Chicago, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They
They are close to me and very dependent
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 12/19/2020 11:08 AM

Annie,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
CC
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Caffie C.
Addison, IL
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people
Nice
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 12/19/2020 11:06 AM

Caffie,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
DA
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Daisy A.
Chicago, IL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Best dealership I’ve been too!
Really friendly dealership! Will definitely be coming back!
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 12/16/2020 06:17 AM

Daisy,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly employees and short wait times
good overall service is always expected, and I am never disappointed by the quality of work & the helpfulness of the employees.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 12/03/2020 10:25 AM

Anonymous,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
MB
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Mary B.
Chicago, IL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Exceptional service
My car was done in the amount of time I requested
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 11/30/2020 10:21 AM

Mary,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
MD
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Marlon D.
Chicago, IL
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service/Repair
Buyer Beware!!! Had my vehicle in for a week and they could solve initial problem brought in for. Spend time a lot of money to fix other issues that were not brought up in recent visits. Multi point inspections were supposedly done on previous visits. Don't think so. Vehicle returned unwashed and tag for oil change not updated. Questioning if it was even done, sure paid for oil service. Vehicle returned with new problem noise under hood upon retrieval. Confirmed noise with staff on duty. After discovering new problem staff offered to keep it. No way... so super frustrated, exhausted and wanted out of there fast. Had to get rental car while vehicle was in service not going to spend more money. Not sure how long and how new problem would be. Again, intial problem wasn't fixed. Reiterated to service advisor problem was occurring. Need vastly improved service loaner program for vehicles in for longer service. My recent visits have been deplorable dont want to go back. Recommended take your vehicle some place else. Service department needs vast improvement.
Not Recommended
CHRIS C. from McGrath City Hyundai responded on 11/20/2020 01:38 PM

Marlon,

Thank you very much for taking the time to discuss your vehicle and I look forward to seeing you on Tuesday.

Best regards,

Christine

Employees worked with
CT
CHRISTINE TONELLI
JV
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Josue V.
Chicago, IL
2017 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No good
Se tardan horas, oara un simple cambio de aceite
Not Recommended
CHRIS C. from McGrath City Hyundai responded on 11/16/2020 08:13 AM

Josue,

My name is Connie, I am the Customer Service representitive here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

 

Employees worked with
CT
CHRISTINE TONELLI
NN
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Nikki N.
Burbank, IL
2020 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Not great
Nope
Not Recommended
CHRIS C. from McGrath City Hyundai responded on 10/17/2020 11:28 AM

Nikki,

My name is Connie, I am the Customer Service representitive here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
PR
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Paula R.
Chicago, IL
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Knowledge-Guidance-Fair
Happy with my Service
Thank you Christine! ?
Recommended
CHRIS C. from McGrath City Hyundai responded on 10/06/2020 07:44 AM

Paula,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Repesentitive
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
PJ
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Phillip J.
Chicago, IL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
The staff is great and informative.
Christina and Eddie has always been great and even though it gets stressful in their workplace; they seem to be in control and professional.
Recommended
CHRIS C. from McGrath City Hyundai responded on 09/29/2020 08:35 AM

Phillip,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Repesentitive
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
MS
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Milton S.
Chicago, IL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
verified customer Verified Customer
Category: Service
Great staff
Easy to get too.
Recommended
Employees worked with
CT
CHRISTINE TONELLI
MS
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Milton S.
Chicago, IL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
verified customer Verified Customer
Category: Service
Great staff
Easy to get too.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/18/2020
Service Type: Maintenance
Category: Service
Great staff
Easy to get to.
Recommended
CHRIS C. from McGrath City Hyundai responded on 09/18/2020 08:11 AM

Milton, 

This mistake happens often, pressing 1 instead of 5.  I will resend the survey.  Thank you so much for taking the time to fill out the survey, we really appreciate it and thank you for servicing your vehicle with McGrath City Hyundai.

Best regards,

Chris Capparelli
Service Manager
McGrath City Hyundai

CHRIS C. from McGrath City Hyundai responded on 09/21/2020 10:27 AM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Repesentitive
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
CC
gravatar
Caffie C.
Addison, IL
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The customer service is good
You have good people at the desk work with a smile
Recommended
CHRIS C. from McGrath City Hyundai responded on 09/21/2020 10:24 AM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Repesentitive
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
KL
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Karen L.
Chicago, IL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Maintenance
I had service done on my car a few weeks ago! Christine was my advisor and she could not have been better! She answered all my questions took care of me and my car! She's an amazing person!
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 09/03/2020 08:04 PM

Hello 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Maywood, IL
2015 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service visit
Incomplete repairs
Not Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 08/19/2020 01:38 PM

Hello

My name is Christopher, Service Director here at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-692-1339. I look forward to speaking with you soon.

Respectfully,

Chris Capparelli
Service Director
McGrath City Hyundai
ccapparelli@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
OV
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Oscar V.
Chicago, IL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
The McGrath team treats you like family.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 08/18/2020 06:42 AM

Hello Oscar, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
IP
gravatar
Irena P.
Chicago, IL
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2020
verified customer Verified Customer
Category: Service
Is good
Service is very good
Recommended
Employees worked with
CT
CHRISTINE TONELLI
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