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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

KB
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Kathern B.
Temecula, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great!
Great job with outstanding service.
CARLOS V., Service Manager from Temecula Hyundai responded on 02/22/2022 02:00 PM

Thank you for taking the time to fill out the survey and for giving us a fantastic 5 star review.  

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great
Great
CARLOS V., Service Manager from Temecula Hyundai responded on 02/07/2022 10:41 AM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
KT
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Kevin T.
San Jacinto, CA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
excellent service experience
I'm driving my 4th Sonata.....my leasing and service experiences at Temecula Hyundai are second to none.....it's the best dealership i've ever dealt with....Brad the GM...James the internet sales rep...Carlos the service writer.....THE BEST !!!!!!.....i retired after 24 years in the automotive business, and knowing what i know from first hand experience, i wouldn't go anywhere else.
CARLOS V., Service Manager from Temecula Hyundai responded on 02/07/2022 10:39 AM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JS
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Judith S.
Perris, CA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Rat damaged wire loom while in closed garage and caused airbag light to stay on all the time.
The service department diagnosed the problem and explained how the problem must be addressed and that it would be covered by our insurance. I contacted my insurance company then the company contacted the service department. The wire loom was ordered and an appointment was made to have it installed after it was received. The job was completed in less than 2 days thanks to extraordinary effort to enable us too have the car over the weekend. Many thanks to Carlos Velasco and Ramon Solis.
CARLOS V., Service Manager from Temecula Hyundai responded on 01/29/2022 08:34 AM

Thank you for taking the time to fill out the survey with a great 5 star review. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
LE
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Lisbeth E.
Julian, CA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
my first two visits to Temecula Hyundai have been A1 experiences.
Our Santa Fe is only 1 year old, so we have only had two visits to Temecula Hyundai for routine service care. Both experiences couldn't have been better. We took advantage of the courtesy Lyft, and went to have breakfast. Both times, the Santa fe service was completed by the time we were finished with breakfast. Made the whole process really easy. Plus, our Santa Fe was washed and sparkling clean!
All the service folks are super friendly, too!
Travis K., Service Advisor from Temecula Hyundai responded on 01/20/2022 03:20 PM

Thank you for the great review! see you next visit!

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
WC
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Wayne C.
Fallbrook, CA
2019 Hyundai Kona Ev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Maintenance
verified customerVerified Customer
6
Category: Service
Service
Would have given low score if Carlos didn’t fix the problem immediately upon receiving the car back
CARLOS V., Service Manager from Temecula Hyundai responded on 01/11/2022 01:44 PM

Thank you for the great 5 star review. We cant thank you enough for such a raving score.  I appreciate you allowing me to take care of the radio issue. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
AG
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Alejan G.
Lake Elsinore, CA
2022 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Ok
Everithing ok
CARLOS V., Service Manager from Temecula Hyundai responded on 01/11/2022 01:44 PM

Thank you for the great 5 star review. We cant thank you enough for such a raving score. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
GS
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Gary S.
Winchester, CA
2022 Hyundai Santa Fe Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Outstanding Service
Service excellent, easy and outstanding.
CARLOS V., Service Manager from Temecula Hyundai responded on 01/05/2022 11:16 AM

Thank you so much for a great  5 star review. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
RL
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Roweena L.
Temecula, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Love the Collect and Return service
Since working from home has become the norm, getting time to physically go to the garage is painful. That is why I love the Collect and Return from home service.
CARLOS V., Service Manager from Temecula Hyundai responded on 01/04/2022 02:47 PM

Thank you for the great 5 star review. We appreciate you coming in to have your vehicle serviced with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
GC
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Gustavo C.
Sun City, CA
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Well done
Very well I am very happy with the service
CARLOS V., Service Manager from Temecula Hyundai responded on 01/04/2022 02:45 PM

Thank you for the great 5 star review. We appreciate you coming in to have your vehicle serviced with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
EC
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Enid C.
Fallbrook, CA
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always nice staff
Car work completed on time no complaint’s
CARLOS V., Service Manager from Temecula Hyundai responded on 01/04/2022 02:44 PM

Thank you for the great 5 star review. We appreciate you coming in to have your vehicle serviced with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
MM
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Marilyn M.
Wildomar, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Got the vehicle taken care of.
Service of vehicle and brake check. All done.
CARLOS V., Service Manager from Temecula Hyundai responded on 12/30/2021 04:59 PM

Thank you for taking the time to fill put the survey. We very much appreciate you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
RR
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Rale R.
Sun City, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Dale
The repair team at Hyundai Temecula are very professional and thorough. The service they provide is excellent and the rest of the team are very polite and professional. I'd definitely recommend Hyundai Temecula! Keep up the great work fellas.
CARLOS V., Service Manager from Temecula Hyundai responded on 12/30/2021 12:52 PM

Thank you for the perfect 5 star review. We appreciate you as a customer of Temecula Hyundai. Happy Holidays. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
AR
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Audie R.
Murrieta, CA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Recall
Fast
CARLOS V., Service Manager from Temecula Hyundai responded on 12/30/2021 12:52 PM

Thank you for the perfect 5 star review. We appreciate you as a customer of Temecula Hyundai. Happy Holidays. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
RH
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Ray H.
Temecula, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
great service department
I've found that the service department is excellent. It is local and all the personnel I've dealt with are friendly and efficient.
CARLOS V., Service Manager from Temecula Hyundai responded on 12/30/2021 12:50 PM

Thank you for the perfect 5 star review. We appreciate you as a customer of Temecula Hyundai. Happy Holidays. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Observation
My car paint (white) started peeling at about 50,000 miles. I commute so my warantee didn’t cover it even though it was within 18 months of purchase. Since then I have noticed many, many white Hyundai’s with peeling paint. In all fairness, this is not limited to Hyundai. All dealers MUST be aware of this problem and need to do something about it. I just purchased a white 2022 and don’t plan to drive it off the lot without a guarantee.
CARLOS V., Service Manager from Temecula Hyundai responded on 12/17/2021 04:00 PM

Thank you for taking the time to fill out the survey for us. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
DE
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David E.
Murrieta, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional
I feel like a V.I.P. whenever I have the Santa Fe serviced at Temecula Hyundai. From the time they approached my SUV till it was time to be returned, I was treated like royalty and my vehicle's condition was never in doubt.
CARLOS V., Service Manager from Temecula Hyundai responded on 12/17/2021 03:59 PM

Thank you for taking the time to fill out the survey for us. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Oceanside, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
good
good
CARLOS V., Service Manager from Temecula Hyundai responded on 12/06/2021 08:22 AM

Thank you for the great 5 star review.  We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JD
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Jill D.
Temecula, CA
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
AWESOME & NO WORRIES!!!
CARLOS VELASCO ROCKS !!! PROFESSIONAL, CARING & COMMITED TO THEE BEST SERVICE-
NEVER HAD A WORRY ABOUT MY CAR AFTER HIS CARE!! HE IS THE BEST MAN EVER!!
CARLOS V., Service Manager from Temecula Hyundai responded on 12/06/2021 08:21 AM

Thank you for the great 5 star review.  We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JB
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Joseph B.
Murrieta, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Clean and friendly
My appointment was on time. The staff was friendly and knowledgeable.
CARLOS V., Service Manager from Temecula Hyundai responded on 12/06/2021 08:20 AM

Thank you for the great 5 star review.  We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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