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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

CT
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Candice T.
Temecula, CA
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Appreciate their service dept
I really appreciate Carlos Velasco at Temecula Hyundai. He helped me with a recall to repair my engine and also repaired my air conditioning. It has always been efficient and I appreciate him remembering me as a customer prior to me coming in each time.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/05/2021 01:35 PM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
BD
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Bruce D.
Lake Elsinore, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional Service
We were able to drop off our vehicle the night before; and the service department was able to complete the service several hours before our scheduled appointment.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/20/2021 10:42 AM

Thank you for filling out our survey with a great 5 star review. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
San Jacinto, CA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Great staff, fast and easy check in, waited in the lobby and was offered water on various ocasiones by personnel, took a little longer than expected but lobby is quiet and comfortable so I didn’t really mind. Check out was fast and my car was returned promptly.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/20/2021 10:41 AM

Thank you for filling out our survey with a great 5 star review. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
TJ
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Todd J.
Temecula, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/20/2021 10:41 AM

Thank you for filling out our survey with a great 5 star review. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding service department
I have been going to this service department for over 7 years. Between my previous advisor Gabriel and Now for the past few years Carlos, I always get outstanding Top notch service. I sadly won’t buy a car from that dealership but hands down will take it there and recommend it for service any day.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/07/2021 02:30 PM

Thank you for the great 5 star rating. We appreciate the time taken to fill out the survey. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
NH
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Nancy H.
Murrieta, CA
2019 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Team From Sales to Maintenance
Hyundai Temecula was amazing. I did have delays, but it was not Hyundai's fault, it was the fault of the insurance company. A month ago I ruined the car and was surprised that the insurance company did not total the car (yes it was that bad). The Service Manager at Hyundai communicated with me regally and kept me updated as the insurance company was causing delay after delay. Hyundai worked with me to get the new parts on the car (it was only a two-year-old car), dealing with the insurance company, and when they were finished the car ran as good as new! I have used this dealership for all maintenance over the past two years even before this month.

My sales experience was just as good when I bought the vehicle 2 years ago. Love the car still and recommend everyone I talk with who wants a reliable, great gas mileage car to look at the Hyundai's. I specifically refer them to the Temecula dealership, as they have a great group of people working there. Nothing but a positive experience from sales to maintenance when dealing with Temecula Hyundai!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/30/2021 12:28 PM

Thank you for the great 5 star review. We appreciate your patience with us while we waited for parts. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Escondido, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Always a great experience
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/14/2021 04:38 PM

Thank you for the great  5 star review. We appreciate you coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
SA
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Shelcy A.
Lake Elsinore, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Awesome ppl great perks
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/14/2021 04:37 PM

Thank you for the great  5 star review. We appreciate you coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
AR
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Anthony R.
Lake Elsinore, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Continued exceptional customer service received
Continued exceptional customer service received
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/14/2021 04:36 PM

Thank you for the great  5 star review. We appreciate you coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JG
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Janelle G.
Wildomar, CA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and efficient
Amazing customer service! We bought our palisade from the Carlsbad Hyundai and have always taken it there for service and I was always less than impressed. This was my first time coming to the Temecula location and everyone was beyond helpful and kind. It was incredibly busy but they remained organized and friendly and had my car finished faster than even expected. I’ll be returning to this location from now on.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/01/2021 11:51 AM

Thank you for the great review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
MR
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Marco R.
Fallbrook, CA
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Just missing the final touch to a great service experience.
This dealer is great but does lack in the delivery of the car when service is complete. My auto wasn’t cleaned after the service. Oily hand prints on the door handles and overall dirty from sitting in the shop. Improvement is needed in this area.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/19/2021 03:40 PM

I am so very sorry to hear that the vehicle was not cleaned upon returning it to you. Please feel free to come back at your convenience and we will get the vehicle cleaned up for you at no cost to you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2019 Hyundai Kona Ev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service personnel are great.
The Service Team are always working hard to get me in and out as quickly as possible, which I love, because I don't have a lot of time to spend there.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/18/2021 12:37 PM

Thank you for the great 5 star review. Hope you have a fantastic day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
AR
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Anthony R.
Lake Elsinore, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Continued excellent customer service and straightforwardness of vehicle repairs for my 2017 Tucson.
Since that day in February 2017 that my wife and I first walked into the dealership searching for a new SUV for her, we immediately were impressed by the salesperson (Dave Wiltman) who calmly assisted us by demonstrating numerous "unique SUV models" and providing detailed amenities information. We selected a new fully loaded 2017 Tucson Limited with the Sport Package in the Sedona Sunset color with Beige Leather interior that we have to this day. Our garage kept Tucson still looks new and exhibits 65,352 well-maintained miles. We recently received a Temecula Hyundai offer to purchase our vehicle to add to their used car section that was considered, but we decided to hold on to her a little longer.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/11/2021 12:22 PM

Thank you for the great 5 star review. Hope you have a fantastic day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
TM
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Tim M.
Winchester, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!
Highly recommended
Recommended
Travis K., Service Advisor from Temecula Hyundai responded on 05/06/2021 12:05 PM

THANK YOU FOR THE GREAT REVIEW! SEE YOU NEXT SERVICE!

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Oceanside, CA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service!
Exceptional and fast quality service!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/05/2021 08:11 AM

Thank you for the fantastic 5 star review. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
KT
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Kevin T.
San Jacinto, CA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
TEMECULA HYUNDAI IS AN EXCEPTIONAL AUTO DEALERSHIP !!!!
James Cruegar- internet sales mgr., Carlos Velasco-service mgr., Chris Ramirez- finance rep.,and BRAD CANNON- GEN. MGR. ....are truly outstanding representatives of what auto dealership employees shoud be...personable, competent, trustworthy, respectable, and fun to interract with !!!!!...im driving my 4th Hyundai Sonata since 2013....the first 2013 was leased at Gosch Hyundai in Hemet, Ca. near where i live in San Jacinto, Ca....in fact, i worked there in sales at the time.the next three...2016, 2019, and my new 2021 Sonatas were all leased from Temecula Hyundai since i retired from the car business in 2014 after 24 years in auto sales. I KNOW WHAT A GREAT AUTO DEALERSHIP IS because of my experience in the business. Based on my experience, the only dealership that comes close to Temecula Hyundai is Selman Chevrolet in Orange, Ca....where i worked for seven years, before moving to Las Vegas, Nv. to sell, and eventually moved to service, for Fletcher Jones Superstore on Decater Ave, selling Chevrolet, Mitsubishi, and Hyundai. I love my 2021 glowing yellow Sonata SEL PLUS !!!!!, and every other Sonata ive leased in the past !!!!! HYUNDAI IS GREAT VALUE FOR ONES' MONEY !!!!!!!!!
Recommended
Travis K., Service Advisor from Temecula Hyundai responded on 04/30/2021 12:06 PM

THANK YOU FOR THE GREAT DETAILED REVIEW OF OUR FAMILY HERE AT TEMECULA HYUNDAI! SEE YOU NEXT SERVICE! ENJOY YOUR NEW RIDE!

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
SV
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Shannon V.
Temecula, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
This is my home dealership, it is easy to make a appointment ,if you are waiting for your vehicle they have internet ,TV, and snacks for the little ones ..or they can get you a ride home ...They do there best to get you in and out ..
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/23/2021 11:12 AM

Thank you for the fantastic 5 star review. We appreciate you coming in to see us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
TA
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Troy A.
Temecula, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
product, price & SERVICE
I purchase my first Hyundai in 2011 ...primarily because of their (at that time) updated stylings (although I knew about their 10 year warranty, etc). 10 years later, and a few thousand miles over warranty, my car (for reasons unrelated to my care and service of the car) needed a new motor. Hyundai (and the Temecula shop) came through, replacing the motor (and providing a rental car) at no expense.

REFRESHING!

Thank you,
Troy
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/22/2021 11:27 AM

Thank you for the great 5 star review. We appreciate you coming in to have your vehicle serviced with us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
RB
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Robert B.
Temecula, CA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast
The service department was great. My EXTREME DISAPPOINTMENT is that I bought my brand new 2021 Tucson 3 months before it was recalled for a faulty ABS. Hyundai recalled 2016 to 2021 Tucsons for this and I have it hard to believe they did not know about this recall when I bought the Tucson.
Not Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 04/15/2021 09:16 AM

Thank you so much for your review.

What ever we can do to make your service experience a pleasure is our goal. 

Have a wonderful day.

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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CARLOS VELASCO
Service Manager
AT
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April T.
Anza, CA
2011 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
verified customerVerified Customer
Category: Service
The follow up w the original problem
I guess the pressure switch 181 recall didn’t have anything to do with losing oil in my engine!
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
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