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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / DANNY PEREZ TORRES
DT

DANNY PEREZ TORRES

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(577 reviews)
81

Reviews of DANNY PEREZ TORRES

DD
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Denise D.
Jacksonville, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
So far so good
BSD system shut itself down 4 times. Technician said no codes but had recall for shifter inhibitor switch so he did that and re calibrated the BSD module, said it was out of calibration. So far so good.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/10/2018 12:01 PM


Thank you for sharing your service experience with us and happy to hear your BSD is working correctly again.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
KM
KEITH MONDELLO
SH
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Stacy H.
Saint Augustine, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best service and people
Everyone here is amazing! Always so friendly and quick. They are honest with their estimates of time frame and price. Waiting area is comfortable.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/09/2018 05:31 AM


 We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine. We are blessed to have such wonderful guests.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
GM
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George M.
Palm Coast, FL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional, on time, clean
Great

But why don’t I receive coupons like my friends do?
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/05/2018 06:07 AM


 Thank you for the 5 star rating and your continued loyalty to Hyundai of St Augustine. We will check on the coupons for you.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
CH
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Courtney H.
Saint Augustine, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fantastic job on detailing
I have twin 5 year olds and my car was dirty, my upholstery was destroyed. I took my car in to be detailed with melted crayons on the seat. They were able to get ALL the stains out and my car looks brand new!! I will definitely be back for the next detail. Completely worth the money.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/05/2018 06:00 AM


 Thank you for taking the time to share your experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
LL
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Leon L.
Atlantic Beach, FL
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They actually care about their customers
They recommended a lower cost service since I don't put as many miles on my car as the "average" driver. They took care of everything while I waited and had me in and out in less than an hour.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/04/2018 01:23 PM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
DH
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Derek H.
Elkton, FL
2018 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Taking care of any issues
My experience with Hyundai of St. Augustine was great. The service department took care of all issues that came up and stand behind their word. Thank you! Way to go! I would recommend them to a friend!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/04/2018 06:16 AM

Thank you for speaking with me and allowing us the opportunity to correct this for you. Once again, my apologies for any inconvenience this may have caused. Appreciate the feedback concerning the complimentary service wash and will convey this to our detail manager right away. Please don't hesitate to contact me if I may ever be of assistance.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
Saint Augustine, FL
2017 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not St A Hyundai's best performance
Had to tell the person scheduling the appointment that they probably needed more than 2 hours for a 30K mile service. Then got quoted one price when checking the car in for service and charged a higher price when checking out. The person checking me out tells me, no, it's always been the higher price for the 30K service, only to come back 10 minutes later to say the person checking me in was using an old rate sheet. So apparently it hasn't "always been" the higher price. Did she think I was lying?
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/02/2018 02:35 PM

Thank you for sharing your service experience with us. Our sincere apologies for the miscommunication between the service consultants. Danny, will be reaching out to you. We appreciate you bringing this to our attention so we may get this concern corrected.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
Indianapolis, IN
2006 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great and quick service!
Minor warranty recall on older Azera. In addition to fix did general check like with oil change and a needed car wash. Was in and out in less than hour.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/02/2018 02:36 PM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
Saint Augustine, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service.
Our car was ready exactly when he said it would be. Always have great service. Love the car wash.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/02/2018 12:30 PM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
MC
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Marla C.
Saint Augustine, FL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Wonderful service and fast
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/02/2018 10:10 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
Saint Augustine, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service Dept is #1
5 stars for the service Dept.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/31/2018 03:18 PM


 Thank you for taking the time to share your kind words with us and we are blessed to have such wonderful guests. Happy Easter.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
CT
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Carol T.
Saint Augustine, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
everyone is always courteous and prompt
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/31/2018 03:14 PM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
Verified Customer
Palm Coast, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Another good service experience
Hyundai of St. Augustine has been consistently great to deal with, not only for service but for purchasing a vehicle as well.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/30/2018 03:30 PM

Thank you for sharing you kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
DB
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Diane B.
Saint Augustine, FL
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service with a smile!
I appreciate the staff in the service dept. because they are always friendly as well as professional. Everything is explained and done efficiently.
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 03/26/2018 02:05 PM

Thank you for sharing your service experience with us and the 5 star rating.


It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
JM
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Jeffrey M.
Flagler Beach, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick, friendly, clean
I really enjoy taking my 2018 Elantra to the dealer in St Augustine Fl, the people there are very friendly, make you feel comfortable while waiting, the place is clean and the people are very knowledgeable.
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 03/26/2018 02:05 PM

We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
Jacksonville, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
gets it right the first time
I need to drive 45 minutes from Jax but they get it right. Won't allow either local dealer to service my vehicle again. Pleasantly surprised that Hyundai extended the warranty on the steering flex coupling I needed. Repaired my car for free and never tried to sell me something else. Repaired while I waited. Can't ask for more.
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 03/26/2018 07:03 AM

Thank you for the kind words and the 5 star review.
We look forward seeing on your next service visit.


It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
DT
DANNY PEREZ TORRES
PW
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Patricia W.
Saint Augustine, FL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Product, Great Service
They not only talk the talk...they walk the walk. They go above and beyond to satisfy the customer. Unfortunately that has become a lost art in most businesses.
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 03/26/2018 07:01 AM

We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
DT
DANNY PEREZ TORRES
HH
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Hanley H.
Satsuma, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
great customer service and friendly atmosphere
The best service and friendliest staff I have ever experienced from any dealership.
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 03/26/2018 06:58 AM

Thank you for sharing your service experience with us and the 5 star rating.


It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
DT
DANNY PEREZ TORRES
RR
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Richard R.
Palm Coast, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
After Warranty Service Agreement Problem
I came in to get my next oil change and was handled pretty quickly. As usual, a service check was done on my car and nothing was needed, other than soon a wiper blade change. A needed car wash and front seat vacuuming was performed.

The next day I received what I thought was a local call it but turned out to be a company wanting me to purchase an extended warranty.
It turned out that caller NOT local but pretended to be. The representative sounded like he was a Hyundai employee, but was not. He wanted me to pay him over $3500.00 for extended coverage. I asked who he worked for and finally admitted that he worked for a company called Endurance. I said I was not interested, but then major pressure was applied. I asked for his phone number but he refused to give it to me. He was very close to being insulting. I finally just hung up the phone.
Hopefully this is not a Hyundai policy, as I would very surprised and disappointed.
As far as my car is concerned, I love it.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/22/2018 01:47 PM


 Thank you for sharing your service experience with us and your continued loyalty.
 We are sorry to hear you were harassed by an outside extended warranty company. They are not affiliated with our dealership or Hyundai in any way. I am happy to hear you refused their business as they can be quite convincing and deceiving.
 You have a Hyundai with America's best warranty- we have you covered.  

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
JJ
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Joan J.
Saint Augustine, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Non Pushy Service
Great team that didn’t over-sell. Waiting area could be less face to face and seats are not comfortable.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/19/2018 05:54 AM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
KM
KEITH MONDELLO
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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