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SureCritic / Hyundai Dealer / College Park Hyundai / DONNELL BROWN
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DONNELL BROWN

SERVICE CONSULTANT
College Park Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72

Reviews of DONNELL BROWN

SM
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Sherrill M.
Brentwood, MD
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2018
verified customer Verified Customer
Category: Service
They made it right!!!!
I had an issue.....they corrected the issue and made everything alright....I am grateful....my car is everything to me...I try to take good care of him (he is Dwayne Joseph) and I notice quickly when something is amiss....thank you very much for your fairness College Park Hyundai......I truly appreciate it!!!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/02/2018
Service Type: Repair
Category: Service
Always be careful!!!!!
Skip this part, I am still very upset
Not Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 03/05/2018 03:35 PM

Thank you for taking the time to speak with Mike Goldberg, Service Manager.  He will follow up with Mr. Choi once you meet with him.  thank you.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MW
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Maria W.
Silver Spring, MD
2015 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/26/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
inconvenient
see above
Not Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 02/26/2018 03:11 PM

Please allow me to apologize for our poor performance.  Mike Goldberg, Service Manager will be in contact with you to review how he will avoid this extended wait on your future visit.  Thank you.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Greenbelt, MD
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2017
verified customer Verified Customer
Category: Service
Thankful to the team!
Service Manager Mr. Goldberg and his team has demonstrated excellent team work, professionalism , knowledge, and Great service recovery skills. I'm appreciative for there dedication and ability to turn my disappointment into assurance and satisfaction. Thank you for taking great care of my vehicle needs and customer concerns.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/24/2017
Service Type: Repair
Category: Service
Need to yield the best service and work to make it worth the wait
Service delivered not with the wait
Not Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 11/24/2017 07:35 AM

Please allow me to apologize that our team did not provide you with the level of service that you expect and more importantly deserve when doing business with us.  I am truly sorry for our poor performance.  Mike Goldberg, Our Service Manager will be in contact with you to work to regain your confidence in our ability to serve you.  Thank you for your feedback and for the opportunity to improve.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Saint Leonard, MD
2016 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/16/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
At least they fixed the car...
They took care of the problem, but that's about it... The service was done at noon, hours before I came to pick up my vehicle at 2pm and yet I had to wait 15minutes for the service member to finish paperwork. He was unable to drive my car up front for me because it's a manual transmission so I had to wait for another member to bring it up. When I got the vehicle back, it was not washed which I thought was a complimentary service for getting my car repairs done at the dealership... I'm just glad that the service was free because there was a safety recall that I was never even told about until halfway through getting the service done.... Oh well, it could have been a better experience, but the important part is at least the problem seems to be fixed.
Not Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 11/16/2017 03:06 PM

Thank you for your feedback. We will be sure to use your feedback to improve.  Mike Goldberg our Service Manager contact you and work to re-gain your confidence in our ability to serve you.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Benicia, CA
2011 Hyundai Sonata Hyb
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/03/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai Sonata
Good service, but time to get work done could be improved. Facility seems a bit too cramped as well.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 11/03/2017 03:58 PM

Thank you very much for your feedback.  Mike Goldberg, Service Manager will contact you to discuss your experience in more detail and work to provide you with our goal of 5 star service.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
EB
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Eric B.
Silver Spring, MD
2013 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2017
verified customer Verified Customer
Category: Service
It was their own computer that went wrong come on guys
Good quality service in awesome Parts Department
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/22/2017
Service Type: Repair
Category: Service
It was their own computer that went wrong come on guys
Their own computer went wrong it was it was ridiculous come on guys it's your computer you need to maintain it or don't put it on my car next time I won't get a Hyundai
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 09/23/2017 08:05 AM

Please allow me to apologize that we did not provide you with our goal of 5 star service.  Mike Goldberg, Service Manager will be in contact with you to discuss your experience in more detail. We appreciate your feedback and for the opportunity to improve - thank you!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Columbia, MD
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2017
verified customer Verified Customer
Category: Service
Responsive Customer Care
Mike Goldberg was very responsive to my concerns. Overall, very fine service. I will keep coming back for more.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/12/2017
Service Type: Repair
Category: Service
Recent experience
I wish the billing counter would not hide the available discounts for services rendered. I had a 50% discount coupon delivered to my e-mail address half an hour after I had paid full price and already left the service shop.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 09/13/2017 05:17 AM

Thank you very much for you feedback.  Mike Goldberg, Service Manager will be in contact with you today to introduce himself and work to address and resolve your concerns.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Beltsville, MD
2015 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
verified customer Verified Customer
10
Category: Service
Great service!
The service was professional from start to finish.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/06/2021
Service Type: Maintenance
8
Category: Service
Good Service
Satisfied overall
VINCENT B., Service Director from College Park Hyundai responded on 11/08/2021 05:32 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
TB
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Terrelene B.
College Park, MD
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
verified customer Verified Customer
10
Category: Service
Committed to re-establishing trust and confidence.
Thankfully customer service manager outreached to ensure and recommit services to my satisfaction.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/31/2021
Service Type: Maintenance
9
Category: Service
Amenable
Improved communications between customer and service advisor. Best to always perform what customer scheduled versus performing a service that was neither necessary, required or asked for.
BRANDON C H. from College Park Hyundai responded on 09/01/2021 10:10 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Silver Spring, MD
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Donell is Great!
Donell at Hyundai College Park is great! He’s friendly, detail oriented, and efficient!
Recommended
BRANDON C H. from College Park Hyundai responded on 04/20/2021 03:37 PM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (301) 441-1313, at your convenience. I thank you in advance.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Silver Spring, MD
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
verified customer Verified Customer
Category: Service
Communication
They do a great job in keeping you updated
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2021
Service Type: Repair
Category: Service
Location
Great service department
Recommended
BRANDON C H. from College Park Hyundai responded on 03/30/2021 01:46 PM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (310) 441-1313, at your convenience. I thank you in advance.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MB
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Mercy B.
Beltsville, MD
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021
verified customer Verified Customer
Category: Service
Follow up
Got a text back about the issue I had concerning the multipoint check. It was resolved fast and efficiently.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/26/2021
Service Type: Maintenance
Category: Service
It was fast
Oil change was fast but didn’t do the multipoint check they promised.
Recommended
STEVEN M F. from College Park Hyundai responded on 01/27/2021 08:34 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We appreciate the 4 Star rating and will continue improving your service experience to be your “5 Star” dealer! Thank you for pointing out the where we fell short of 5 star service, and know that your feedback is used to continue to provide even more sound service to our clients! Should you have any other questions, or feel there is anything you’d like to discuss, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703. 

We look forward to servicing your car again in the future!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
EW
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Ericka W.
Beltsville, MD
2017 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/29/2020
verified customer Verified Customer
Category: Service
Committed to Customer Satisfaction
Mike, the service manager is consistent in customer satisfaction and finding a way to ensure every customer comes back. if you express a concern he goes above and beyond to make sure your experience is better and acknowledges what made you unhappy. I was so angry with the service I received, he took responsibility and went out of his way to make sure that was rectified.
Recommended
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
YT
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Yolanda T.
Laurel, MD
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/21/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer Service
Had a good visit. Wasn't there for a car repair, it was for a mileage check.
Recommended
STEVEN M F. from College Park Hyundai responded on 07/22/2020 03:53 AM

Thank you for taking the time to complete the survey. I apologize that we did not provide the level of service that you expect and deserve when doing business with us. It is our goal to achieve the 5 star service you expect from us, and know that we will strive to continue improving to earn five stars on your next visit! Thank you for helping us to better assist you! 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Silver Spring, MD
2016 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/16/2020
verified customer Verified Customer
Category: Service
Satisfactory Service
The Tech was friendly and professional. Transparency was important as I ended up waiting for 4+ hours. However that was understandable given the times with the chaos of the pandemic. They had stated one of the tech was absent so I expected a delay. And I appreciated that I was told from the very beginning.
Overall, customer service was excellent.
Recommended
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MM
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Michael M.
Chevy Chase, MD
2017 Hyundai Ioniq Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/13/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
College Park Hyundai
They are all very courteous and helpful. They did what they needed to do in a timely manner and the workmanship seems good insofar as I would even know. They didn’t adjust the “next service” indicator.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/22/2020 05:11 AM

Thank you for taking the time to complete the survey. We appreciate the 4 star rating and we will continue to work hard to earn the 5th star on your next visit. If that pesky service indicator still needs to be address, just let me know so I can take care of that. We look forward to serving you again in the future!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
RC
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Raymond C.
Lanham, MD
2008 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Car Recall
No comment
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 05/13/2020 05:06 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and look forward to servicing your vehicle again in the future!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2017 Hyundai Ioniq Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Poor trsnsmission
I have repeatedly asked them to find out why the transmission is so jerky. The reply is always that, if they can’t experience it, they can’t fix it, even tho they drove it for several days some months ago. It’s worse after the most recent servicing.
Not Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 11/27/2019 03:11 PM

Thank you for taking the time to complete the survey. I'd like to help with your concern related to the transmission. Please contact me so we can set up a time to better evaluate your vehicle.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MA
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Mohammed A.
Silver Spring, MD
2015 Hyundai Sonata Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/08/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Trying their best
The personnel/employees appear to be doing their best. The whole service center needs to be expanded
if the services are to improve beyond being "good" to becoming "better."
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/11/2019 09:24 PM

Thank you for taking the time to complete the survey. We do have some physical limitations, but will continue to work hard to earn the 5th star on your next visit.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service maintenance
Received above average service.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/11/2019 09:39 PM

Thank you for taking the time to complete the survey. We appreciate the 4 Star survey and your comments! We will continue to work hard to earn the 5th star on your next visit.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
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