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SureCritic / Hyundai Dealer / College Park Hyundai / DONNELL BROWN
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DONNELL BROWN

SERVICE CONSULTANT
College Park Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72

Reviews of DONNELL BROWN

EK
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Elbert K.
Beltsville, MD
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Complaint
Hi
When I was there doing my first maintenance check in my wife’s Santa Fe, I was told there would be a sticker in the car wind shield to tell when to do it next time.
I got to the car, and there was no sticker.

Besides it, was all good.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/11/2019 09:19 PM

Thank you for taking the time to complete the survey. I don't know why the oil change reminder sticker was not there. I will have 1 mailed to you. We will continue to work hard to earn that 5th star on your next visit.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
AP
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Alisha P.
College Park, MD
2013 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/26/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
courteous service technician --- took the extra time to answer questions I had regarding my vehicle
would appreciate correcting the spelling of my name
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/07/2019 05:55 PM

Thank you for taking the time to complete the survey. We appreciate the 4 Star rating and your comments! Please reply back with the correct spelling and I will update our records.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
GM
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Glorice M.
Washington, DC
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The kind, friendly and professional employees.
The mechanic Juan was excellent and very courteous even as I drove in. He was ready to assist me before I knew what was wrong.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/07/2019 05:50 PM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating and your comments!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Cheverly, MD
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great team
Excellent service
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 09/21/2019 07:40 AM

Thank you for taking the time to complete the survey. We appreciate the 4 star rating and will work hard to earn the 5th star on your next visit.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Hyattsville, MD
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good
Overall, a very positive experience
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 08/22/2019 08:50 PM

Thank yoiu for taking the time to complete the survey. We will work hard to earn the 5th star on your next visit.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
SE
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Stephen E.
Hyattsville, MD
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Maintenance
Good service.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 08/22/2019 08:35 PM

Thank you for taking the time to complete the survey. We will work to earn the 5th star on your next visit!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Prince Frederick, MD
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
??
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/29/2019 04:54 AM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating!

MICHAEL J G., Service Manager from College Park Hyundai responded on 07/29/2019 04:54 AM

oops, meant to say 4 star, but we'll keep striving for 5 !

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
JP
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James P.
Beltsville, MD
2019 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/15/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
oil change
idk
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/17/2019 07:20 AM

Thank you for taking the time to complete the survey and sharing your feedback with us. I will reach out to you personally to discuss what we will be doing to prevent this issue from occuring again in the future.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Greenbelt, MD
2013 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/28/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
P
I
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/02/2019 12:02 PM

Thank you for taking the time to complete the survey. We will continue to work hard to earn a 5 Star rating on your next service visit.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Ellicott City, MD
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/17/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Courteous service reps
Very good staff who work to accommodate customers
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/18/2019 05:59 AM

Thank you for taking the time to complete the survey. We will continue to strive for 5 Stars! We appreciate your comments.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Silver Spring, MD
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyunday of College Park
The people are very friendly
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/10/2019 06:16 AM

Thank you for taking the time to complete the survey. 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
TJ
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Tamarra J.
Silver Spring, MD
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/28/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good, quality service
Great communication by Donnell.
Car repaired in timely manner.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 05/28/2019 01:47 PM

Thank you for taking the time to complete the survey. I will ask Donnell to reach out to you to review our Fair & Reliable Pricing Menu's.  

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
SE
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Stephen E.
Hyattsville, MD
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/22/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
This dealer is closer to my home & I always go to that dealer.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 05/22/2019 03:28 PM

Thank you for taking the time to complete the survey. We appreciate the kind words.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MS
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Michael S.
Beltsville, MD
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/15/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
3ck5481
Good for my friends and family
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 04/16/2019 01:48 PM

Thank you for taking the time to complete the survey.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MJ
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Melanie J.
Silver Spring, MD
2018 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly service
Thank you
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 04/05/2019 03:39 PM

WE appreciate you taking the time to complete the survey.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
College Park, MD
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/04/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Flexible schedule
Was able to walk in an ask for routine oil change unscheduled- service was completed same day.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 02/05/2019 05:06 AM

We appreciate your review - thank you!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Hyattsville, MD
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They listen
The staff is great
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 01/08/2019 05:44 AM

We really appreciate your review - thank you!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Bowie, MD
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/15/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service was great and pleasant
Great customer service and sincere recommendations
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 08/15/2018 04:03 PM

We really appreciate your review - thank you!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
North Brentwood, MD
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Customer Service
N/A
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 05/24/2018 09:46 AM

Thank you Very Much for the review! Jackie Mays Customer Relations Manager

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Hyattsville, MD
2015 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/03/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Regular maintenance
Always courteous and professional service provided at College Park Hyundai, so I am very happy with them.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 05/03/2018 06:57 PM

Thank you for your review!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
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