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SureCritic / Hyundai Dealer / College Park Hyundai / DONNELL BROWN
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DONNELL BROWN

SERVICE CONSULTANT
College Park Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72

Reviews of DONNELL BROWN

MH
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Marian H.
MD
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service !!
Polite and quick service
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 02/01/2020 06:22 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your comments. We look forward to seeing you for your next service!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Bowie, MD
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional service
Entire staff are very professional and helpful. .
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 02/01/2020 06:54 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your comments. We look forward to seeing you for your next service!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
VW
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Vivian W.
Hyattsville, MD
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
EVERYONE is curteous
quick service and I like the diagnostic sheet. I would like to have my windshields washed if possible.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 01/13/2020 06:20 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating! We look forward to seeing you again.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Silver Spring, MD
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reliable Service Department
I have received consistent honest, reliable service from College Park Hyundai's service department for five years now. The wait time while getting my car serviced has always been appropriate.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 01/13/2020 06:18 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating! and your comments We look forward to seeing you again.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
KD
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Kasandra D.
Washington, DC
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Review
My Service Manger was great and explained was everything to me in detail. I will return again with any service needs
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 12/11/2019 12:48 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating. Your comments made Donnell's day. We look forward to working with you in the future.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Review
My service advisor, Donnell Brown, provides excellent customer service. I appreciate the manner in which he takes the time to explain maintenance issues to customers and gets the service done in a timely manner.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 11/17/2019 05:58 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating! Your comments made Donnell's day. We look forward to serving you again in the future.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
HG
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Howard G.
Severn, MD
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
My scheduled appointment was on time and the service quick and courteous.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/11/2019 08:57 PM

Thank you for taking the time to complete the survey. We appreciate the 5 Star survey and your comments!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MA
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Mohammed A.
Silver Spring, MD
2015 Hyundai Sonata Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trying their best
The personnel/employees appear to be doing their best. The whole service center needs to be expanded
if the services are to improve beyond being "good" to becoming "better."
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/11/2019 09:24 PM

Thank you for taking the time to complete the survey. We do have some physical limitations, but will continue to work hard to earn the 5th star on your next visit.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service maintenance
Received above average service.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/11/2019 09:39 PM

Thank you for taking the time to complete the survey. We appreciate the 4 Star survey and your comments! We will continue to work hard to earn the 5th star on your next visit.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
EK
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Elbert K.
Beltsville, MD
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Complaint
Hi
When I was there doing my first maintenance check in my wife’s Santa Fe, I was told there would be a sticker in the car wind shield to tell when to do it next time.
I got to the car, and there was no sticker.

Besides it, was all good.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/11/2019 09:19 PM

Thank you for taking the time to complete the survey. I don't know why the oil change reminder sticker was not there. I will have 1 mailed to you. We will continue to work hard to earn that 5th star on your next visit.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
AP
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Alisha P.
College Park, MD
2013 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
courteous service technician --- took the extra time to answer questions I had regarding my vehicle
would appreciate correcting the spelling of my name
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/07/2019 05:55 PM

Thank you for taking the time to complete the survey. We appreciate the 4 Star rating and your comments! Please reply back with the correct spelling and I will update our records.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
GM
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Glorice M.
Washington, DC
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The kind, friendly and professional employees.
The mechanic Juan was excellent and very courteous even as I drove in. He was ready to assist me before I knew what was wrong.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/07/2019 05:50 PM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating and your comments!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
KY
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Karim Y.
Washington, DC
2012 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Thanks for quality service and friendly greeting
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/07/2019 05:45 PM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating and your comments!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
DC
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Donna C.
College Park, MD
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
I've always had great customer service.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 09/21/2019 07:12 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
EJ
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Elizabeth J.
Washington, DC
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
verified customerVerified Customer
Category: Service
Mike Goldberg
Mike Goldberg is a manger that listens and is very knowledgeable about what is needed in the service center and that is customer service. No matter what customer service always wins.
Recommended
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
AN
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Ashley N.
Beltsville, MD
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Donnell Brown did a great job on making sure my vehicle was well taking care of.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 09/21/2019 07:31 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating anmd you comments made Donnell's day!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Cheverly, MD
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great team
Excellent service
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 09/21/2019 07:40 AM

Thank you for taking the time to complete the survey. We appreciate the 4 star rating and will work hard to earn the 5th star on your next visit.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
EW
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Ezekiel W.
Silver Spring, MD
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very Satisfied
Everything went the way it's supposed to go. No complaints!
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 09/21/2019 07:41 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your comments!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
SK
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Selina K.
Silver Spring, MD
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Donnel is the best Associate to work with
Alison panics if Donnel is not at work that day, he is da Best.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 09/11/2019 07:06 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating, and your comments made Donnell's day!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
JS
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Jeannette S.
Burtonsville, MD
2017 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Staff are nice and prioritize communication - keep you updated on progress of your car's servicing.
Staff are nice and prioritize communication - keep you updated on progress of your car's servicing.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 09/09/2019 04:16 PM

Thank you for taking the time to complete the survey. Your feedback is very important. I would like to find a way to work with your schedule and get this pesky check engine light resolved. I will be in touch. 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
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