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SureCritic / Hyundai Dealer / St. Charles Hyundai / DAN HANSEN
DH

DAN HANSEN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(96 reviews)
70

Reviews of DAN HANSEN

PR
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Patricia R.
Saint Charles, MO
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience as usual.
They are very courteous, efficient, professional & get you in & out quickly.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 04/23/2018 02:06 PM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
JO
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Jan O.
Saint Charles, MO
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Dept
The people that work there. They go the extra mile. I was there for routine oil change and overall check up on my Sonata. It was taking a bit longer than I had anticipated. I talked with Service Dept because I had another apt that I needed to get to. They gave me a rental car and sent me on my way. No questions asked, just let me know what time they were open to so that I could get the vehicle back to them. It was awesome. I got to the apt, finished, came back and my car was completed. And with a smile from all the people that I had encountered that morning.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 03/26/2018 05:48 AM

Thanks for the great feedback! We are happy to get your service completed and minimize the disruption in your schedule. Your business is greatly appreciated!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
DH
DAN HANSEN
Verified Customer
Saint Peters, MO
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great professional service
St. Charles Hyundai has a staff more trustworthy and customer friendly than other Hyundai dealers in the area to include Ballwin. I can count on the service to be done expeditiously, accurately, as promised in both price and quality. While others have used both misrepresented their product, service, and amenities. While I will probably buy my next vehicle from St. Charles Hyundai, I will not likely have any relationship with others.
Recommended
Bob R. from St. Charles Hyundai responded on 03/26/2018 05:43 AM

Thank you for the great survey ! we are happy to provide this level of service each and every visit !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
Verified Customer
Saint Peters, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Everyone goes above and beyond making sure I’m made aware of what services are being done to my car and if I have any questions or concerns. My last service required a part that needed to be ordered. I was given a loaner car in a timely manner and Chris did a nice job keeping me informed of the parts status and when I could expect to have my car back.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 03/23/2018 01:07 PM

Thank you for the great feedback! If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
MK
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Manoaj K.
Saint Peters, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
St.charles Hyundai!!
Very great experience. Very professional and knowledgeable staff!!
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 03/13/2018 02:57 PM

Thank you for the great feedback! We appreciate your business and if there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
DT
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Derrick T.
Black Jack, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
My service was fast & my service advisor even kept the word of the of the last service advisor that told me I would great a discount when I'm ready to the the service! Love it!
Recommended
Bob R. from St. Charles Hyundai responded on 03/13/2018 06:02 AM

We appreciate your continued service with us! We look forward to your service with us! Thanks!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
CA
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Christina A.
Saint Charles, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Thanks again Chris! Great service as usual!
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 03/05/2018 01:05 PM

Thank you for the great feedback! If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
DT
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Deborah T.
Wentzville, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service!!
Everyone that I have dealt with is wonderful! My salesman Jarrod has been very kind and helpful, he always replies back to me quickly and answers all of my questions!!!
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 03/02/2018 01:42 PM

Thank you for the great feedback! PLease let us know if there is anything else we can do for you.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
JB
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James B.
Saint Peters, MO
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
fast attention to the problem, excellant repair, courtesy to your needs
Thanks You for servicing our favorite car !! We are in our 70's and this is by far the best auto we have ever owned. You can always rely on great service ( if you ever need it) on anything you need done on your car.
Recommended
Brad D. from St. Charles Hyundai responded on 02/28/2018 08:23 AM

Thank you for the very positive five star survey! Glad we can always be your go to dealer for all your Hyundai needs.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
LB
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Lisa B.
Saint Charles, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome experience
Everyone is so polite. They estimated how long it would take to work on my car when I dropped it off and it was even done an hour earlier than expected!! They even went the extra step by washing my car. It was very much appreciated!
Recommended
Bob R. from St. Charles Hyundai responded on 02/27/2018 05:42 AM

Thank you for your business and the great review ! we look forward to your next service visit with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
DK
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Doug K.
Portage Des Sioux, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
Professional and courteous staff and informed me about what was going on.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 02/12/2018 01:35 PM

Thanks for the great survey! We look forward to your next visit.


Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
DH
DAN HANSEN
SK
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Susan K.
Dardenne Prairie, MO
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Car service on 07 Feb 2018
Service is great. Everyone is very professional & knowledgable.
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 02/12/2018 11:59 AM

Thank you for the great survey! We really appreciate the feedback and look forward to your next visit! 

St Charles Hyundai Service, 

Kyle Woodworth 

Employees worked with
DH
DAN HANSEN
JA
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Jerry A.
Saint Charles, MO
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
2009 Sante Fe recall
Bob did a great job of working with Hyundai to fix the oil leak which I had been in twice previously for a recall. He kept me up to date on the status. I'll come back to St. Charles Hyundai in the future.
Recommended
Bob R. from St. Charles Hyundai responded on 01/16/2018 07:15 AM

Thank you for your great survey ! we are also pleased we could get your vehicle fixed properly ! we look forward to your next service with us .

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
NO
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Nancy O.
O Fallon, MO
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and courteous
The repairs were done quickly and service manager kept us informed and updated on everything. Great job keep it up.
Recommended
Bob R. from St. Charles Hyundai responded on 12/22/2017 05:35 AM

Thank you for the great review ! we look forward to your next service with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
KB
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Kyle B.
Bridgeville, PA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
This team is consistently spot on. I travel a lot for work and they always manage to squeeze me in. This past trip I had just driven from Pittsburgh to St. Charles, they even washed my car. Great people.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 12/20/2017 05:27 AM

Thank you for the great feedback! We appreciate your business and look forward to see you next time.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
TB
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Tammy B.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
I cannot tell you enough how great the service department is at St.Charles Hyundai the team there is truly awesome !!! They all go above and beyond to make you happy.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 12/08/2017 02:52 PM

Its great to hear such awesome feedback! Thank You. We look forward to your next visit.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
Verified Customer
Saint Charles, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
Very speedy and professional
Got all my recalls done no hassle
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 12/04/2017 05:04 AM

Thank you for the positive feedback. Please let us know if there is anything we can do for you.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
DH
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Daniel H.
Troy, MO
2011 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
I am groot
The tech that worked on my car must be the best in the biz.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 11/11/2017 05:29 AM

Thank you for the positive review! Then tech that worked on your car is one of the best!


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
LT
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Lucinda T.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Friendly pleasant great service
Recommended
Brad D. from St. Charles Hyundai responded on 10/13/2017 01:27 PM

Thank you for the perfect survey on your most recent service trip to our dealership. We hope to see you soon for further routine maintenance.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
RW
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Richard W.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Didn't do what you said you would do.
Not unless the did what you said you did. Which you didn't.
Recommended
Brad D. from St. Charles Hyundai responded on 10/05/2017 09:44 AM

Thank you for taking th time to fill out the survey on your latest service trip to our dealership, I did review your last service and it does show that the new dip stick was billed out and installed on your vehicle per the recall being performed. The new dip stick does look the exact same just has full marking in different spot.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
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