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SureCritic / Hyundai Dealer / Eckert Hyundai / DYLAN HULME
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DYLAN HULME

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(167 reviews)
100

Reviews of DYLAN HULME

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CAROLYN C.
Flower Mound, TX
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service! Great staff!
All the staff are very friendly, helpful. The service dept very courteous. This is my 2nd car that I bought from Stan, I've sent a friend to him, and most likely will buy a 3rd car when I'm ready.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/22/2014 09:39 AM


Ms. Cook,

Thank you, it is our pleasure to have assisted you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
BK
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BONNIE K.
Lake Dallas, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
professional service
The people I interacted with went "above and beyond" in taking care of my car needs. They also gave me excellent, helpful information about some action I needed to take in regards to my car.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/06/2014 10:00 AM


Thank you for the kind words.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
GB
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GEORGE B.
Lewisville, TX
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service/Sales
This is my fifth Hyundai from Eckert. Always serviced them here. Never any problems and they are fast efficient and very cost competitive. Sales staff Stan Becker also the best Ive ever dealt with
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/05/2014 10:00 AM

Thank you for your kind words, we have the greatest customers.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
CF
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CONNIE F.
Gainesville, TX
2011 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
echaert hyundai
Very courteous staff in service. Repaired vehicle in record time after insurance adjuster came out to assess the damage. Even gave me a loaner vehicle. Awesome experience.
Recommended
Employees worked with
DH
DYLAN HULME
CM
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CHARLES M.
Highland Village, TX
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Hyundai makes a great car. Eckert Hyundai provides outstanding service and good value.
No one raises the hood on my Genesis except Eckert Hyundai.
Recommended
Employees worked with
DH
DYLAN HULME
DD
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DEBBIE D.
Lewisville, TX
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The staf
Staff always very helpful and friendly.
Recommended
Employees worked with
DH
DYLAN HULME
JA
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JOY A.
Carrollton, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent friendly service and dependable service on repairs
WIth our last visit is the first time we have had an issue and the repair failed. Key stays lodged in ignition switch will not release ignition switch replaced the key is still lodged in ignition repair failed to correct the issue.
Recommended
Employees worked with
DH
DYLAN HULME
CS
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Christopher S.
Denton, TX
2016 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/03/2021
verified customerVerified Customer
Category: Service
They worked with me
My vehicle was there for a while but at no fault to them, the engine part was on backorder with no ETA from hyundai due to a recall. When i got it back the airbag light was on, which, since i had to fix my old beater to continue working, didn’t click with me right away, but i drove it a few miles down the highway before realizing it shouldnt be on and turned around to have them scan it. Turns out one of the side impact sensors went bad while it was on their lot, and because of this they worked with me on halving the price of the repair and parts. Apparently this can happen (likely because of plastic and rubber parts going bad). They even tried providing me with a loaner twice, but unfortunately for me, as a delivery driver, i could not use it to work so i had no interest in even taking their loaner since i was sure someone else could probably get more use out of it.
Recommended
Employees worked with
DH
DYLAN HULME
EP
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Ella P.
Flower Mound, TX
2007 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dealer related
Good so far.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/24/2019 07:30 AM

Thank you Ms. Phillips

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
TM
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Teresa M.
Aubrey, TX
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service disappointing warranty coverage
7 years drivers door handle broken understandable 7-years all broken not my fault sounds like bad construction.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/14/2019 01:30 PM

I totally understand your frustration, i will definitely bring this up on our next Factory meeting, very sorry this has happened to you. Thank you for the positive review regarding my staff, we look forward to helping you with future service needs

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
IA
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Iftikhar A.
Denton, TX
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleasant environment and friendly service.
We own two Hyundai cars. Whenever we visited Eckert Hyundai, Denton TX we were given friendly welcome and prompt service. The diagnosis of the problem was always thorough, pinpointing the trouble. recommended repair and estimated cost. Work would be always dependable and done expertly. I trust professionalism of the service staff and technician so much that I would not go to any other place but to Eckert Hyundai for major checkups and repairs. One of the Cars is my Hyundai Elantra 2009, still in an excellent shape. Thanks to the quality of service that is being provided by their service team to me. May be little more expensive than your local mechanic's shop but...Hey!, it's worth it.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/07/2018 06:13 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
TS
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Theresa S.
Flower Mound, TX
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
details matter
I just wish the dealership would have pointed out there was a recall for a part on my vehicle that I am sure they already knew about because when I got my car back from being repaired there was a letter in my mailbox almost the same day... now I have to make another appointment
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/02/2018 05:41 AM

Thank you

Ms. Scott,

  I do apologize, Hyundai released us the information on your recall 01/19/2018  we received parts to perform said campaign on 1-22-18 i do understand your frustration. the good news is it is a very quick process 30 minutes or less. You come when you get a chance, sorry for the inconvenience.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
LD
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Lucien D.
Shady Shores, TX
2007 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Celebrating 10 years on our Santa Fe same dealership..Great Service.
It's our third new vehicle at this location and the first one is still going and very reliable. Always been serviced at Eckert!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/20/2017 03:57 PM

Thank you, Sir, we are honored to have you as a customer

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
DC
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Dong Pil C.
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Price
Better
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/20/2017 03:45 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
LM
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Loretta M.
Denton, TX
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and helpful staff. Great Customer Service.
Yes
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/03/2017 09:44 AM

Ms. Moore,

I apologize, you may come by here any time. I will get that glove box fixed for you. 
To you point yes ma'am i will be having my people do weekly follow ups on all Vehicles here for an extended time. (engines and such repairs)

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
BL
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Barry L.
Corinth, TX
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
timely
great service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/07/2016 11:31 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
BM
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Billie M.
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
helpful
Very courteous
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/25/2016 08:26 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
KB
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KARIM B.
Denton, TX
2008 Hyundai Veracruz
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/29/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly Employee
More attentive and careful and making sure all checks are made before delivering car to customer.
Recommended
Employees worked with
DH
DYLAN HULME
Verified Customer
Denton, TX
2005 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2020
verified customerVerified Customer
Category: Service
Appreciate fast service
Always fast to resolve concerns! Excellent service!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/30/2020
Service Type: Maintenance
Category: Service
Good job
Nice job as usual!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/30/2020 10:11 AM

Thank  you, Let me know what could have been better?

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
Verified Customer
Krum, TX
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2020
verified customerVerified Customer
Category: Service
Thank you for Listening
What a great place to deal with, thank you for going above and beyond. Thank you Hyundai for having such a great Dealer
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/01/2020
Service Type: Repair
Category: Service
Great help
My ac is working perfect now thank you.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/01/2020 07:13 AM

Thank you for the great comments but anything less than a 5-star rating is a complete fail in Hyundais eyes. Is there any thing we could have done better.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
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