Business Solutions
SureCritic / Hyundai Dealer / St. Charles Hyundai / DON MCELREA
DM

DON MCELREA

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(188 reviews)
58

Reviews of DON MCELREA

LS
gravatar
Lynn S.
Saint Louis, MO
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/27/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Did good job
Completed in a timely fashion
Recommended
Bob R. from St. Charles Hyundai responded on 05/29/2018 05:44 AM

Thanks for the positive review! Please let me know how I can make your next service visit with us a 5 star experience ,Thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
LZ
gravatar
Linda Z.
Saint Peters, MO
2012 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/16/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I always get above-average service.
Everyone is always professional and courteous. The only hiccup was when I had to come back to have my car inspection b/c the computer went down and they didn't take it to the other shop to perform the inspection, like they did the second time I took my car in.
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 05/18/2018 01:50 PM

Thank you for the feedback and the good survey. We did attempt at our other store the first time but there was an issue as well, but we are glad that we were able to resolve it for you! Thank you and hope we see you again for your next visit!

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481
Employees worked with
DM
DON MCELREA
BM
gravatar
Bart M.
Maryland Heights, MO
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/13/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
People was courteous & service was faster than promised
Everyone was professional & the service was fast. Again, my only complaint was the price-around $600.00 to replace a mirror. That is outrageous.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 02/14/2018 02:23 PM

Thank you for the positive feedback! We did our best to the the cost of the mirror as low as possible. Unfortunately with painting the mirror the cost of the mirror and labor to install cost can seem a bit high with these new vehicles. If there is anything else we can do for you please let us know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DM
DON MCELREA
LA
gravatar
Lisa A.
Saint Charles, MO
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/16/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
They took care of the important stuff
I got some warranty work done regarding a failed camshaft part. It appears to have been installed and the car runs correctly. Well done.

I also got an oil change and the on-board computer alert did not get reset, so now I get alerts that I need maintenance each time I start the car.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 01/16/2018 02:35 PM

Thank you for your feedback. I do apologize for not reseting your oil change reminder. I will make a note in the system to make sure the reminder is reset after service.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DM
DON MCELREA
SW
gravatar
Shirley W.
Saint Charles, MO
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
You all give great service when you are not rushing.
Im on the fence when it comes to recommending your company (dealership) because you all (Hyundai) have dropped the ball a couple of times and why can't I be asked if I would like a carwash? We as consumers have other things on our mind are just simply trying to get what needs to be done and forget.
Not Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 01/15/2018 12:18 PM

Thank you for the feedback. We will make sure to ask if you would like your car washed when your in for service. We apologize for the mix up about the door panel. We will be in contact soon to make sure that is taken care of for you. 

St Charles Hyundai Service, 

Kyle Woodworth 

Employees worked with
DM
DON MCELREA
CC
gravatar
Cheryl C.
Ballwin, MO
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/27/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Client Service was Excellent
I had called another Hyundai dealer in the Ballwin area due to the emergency I was having and proximity to my location. They proved to be just as they were when I was looking to buy a car, which was not friendly nor service oriented.
I called St Charles Hyundai, as was treated wonderfully. They recognized the emergency and got me right in and had a car ready when I got there. The work was done quickly and precisely. This is why I chose to buy my car here and I will continue to come back.
Recommended
Bob R. from St. Charles Hyundai responded on 12/28/2017 05:07 AM

Thank you for the great positive review ! we will always work hard for you ,because your business is greatly appreciated.if there is anything i can do to make your next service visit a 5 star experience please let me know !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
Verified Customer
Florissant, MO
2012 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/11/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
review
thank
Recommended
Brad D. from St. Charles Hyundai responded on 12/12/2017 02:38 PM

Thank you for the very positive survey. Be sure to let us know how we can make your next trip to our dealership a five star experience.

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
LB
gravatar
Linda B.
Wentzville, MO
2009 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/12/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
?
Staff was very friendly and helpful
Recommended
Bob R. from St. Charles Hyundai responded on 10/13/2017 08:13 AM

Thank you for your business and the positive review !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
Verified Customer
Saint Charles, MO
2009 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/06/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A bit more than I budgeted for.
Was not planning on having so much work done on my Santa Fe but it was time for the 60,000 maintenance and I needed some other work done so I bit the bullet and had them do it all. It was done on time and drives great so I guess it was worth it. Shouldn't have to go back for awhile.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 09/07/2017 04:51 AM

Thank you for the positive review. We appreciate your business. If there is anything else we can do for you please let us know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DM
DON MCELREA
PF
gravatar
Patti F.
Saint Louis, MO
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/18/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast, Friendly, Expert, Service
Fast, Friendly, Expert, Service
Recommended
Brad D. from St. Charles Hyundai responded on 05/19/2017 12:56 PM

thank you for the survey on your latest service trip to our dealership, very glad we can be your go to Hyundai dealership.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
Verified Customer
Winfield, MO
2008 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It is close to home.
I am satisfied with the work done.
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 04/05/2017 05:59 AM

Thank you for the positive review! Let us know how we can make your next service visit, a 5 star experience. Thank you for your business!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
DM
DON MCELREA
WH
gravatar
Walt H.
Mountain Home, AR
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
always dependable
drove several miles to this dealer ship for service
Recommended
Brad D. from St. Charles Hyundai responded on 03/13/2017 03:08 PM

thank you for the positive review on your recent service, we greatly appreciate all your business done with our dealership let us know how we can make your next trip a five star experience!

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
PB
gravatar
Paul B.
Saint Charles, MO
2006 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very satisfied
I'm always happy with the service I receive at St Charles Hyundai. This time however I had to get them to clean my carpeted floor mat that the technician got dirty
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 02/23/2017 05:40 AM

Our apologies for the dirty floor mat upon picking your vehicle up! Your satisfaction is our main objective,so we are glad to hear the advisor got you taken care of quickly. Thank you for your business!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
DM
DON MCELREA
Verified Customer
Saint Charles, MO
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/04/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
great - I gave J C a 4 1/2
easy to contact and knowledgeable & fast
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 01/04/2017 07:10 AM

Thank you for the positive review! Let us know what we can do,to make your next service visit a 5 star experience.

Michael Metz
Express Advisor
636-441-4481
Employees worked with
DM
DON MCELREA
RA
gravatar
Robert A.
Saint Peters, MO
2006 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/01/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
kind, courteous and helpful
They got me in right away and detected the problems, and gave me the options for repair, with a cost estimate for each.
Recommended
Bob R. from St. Charles Hyundai responded on 08/01/2016 02:59 PM

Thank you for your business ! and also the positive review !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
NH
gravatar
Norma H.
Bridgeton, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Prevention Service
Great service
TYLER R., Service Advisor from St. Charles Hyundai responded on 03/23/2022 03:09 PM

Thank you for the survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DM
DON MCELREA
JW
gravatar
Jerry W.
Lake Saint Louis, MO
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Trustworthy Service Department
I have had my vehicle serviced here since purchased over 10 years ago. I keep coming back because of their good service.

However, because of a vehicle purchase experience there, I would never purchase a vehicle there and advise everyone I know to avoid their new car department.
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
BF
gravatar
Bethea F.
Saint Charles, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
great
It was better than great
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
Verified Customer
O Fallon, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good service.
Will go back. Satisfied with service.
Employees worked with
RB
RICK BERTILLO
DM
DON MCELREA
FD
gravatar
Franklin D.
Saint Charles, MO
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Vehicle Service
Tyler Rodriguez was my service advisor and was very helpful and provided excellent service for our Hyundai Santa Fe Sport in a very timely manner. Your service department is the only place I have our Hyundai serviced. Thanks
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DM
DON MCELREA
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.