Business Solutions
SureCritic / Hyundai Dealer / Puente Hills Hyundai / DONNIE VO
DV

DONNIE VO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 reviews)
76

Reviews of DONNIE VO

Verified Customer
Upland, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
verified customerVerified Customer
Category: Service
Good service
They make it comfortable while you wait.
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
RK
gravatar
Roger K.
Diamond Bar, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Work always done well, delivered at the time promised, fair value
My service writer, Javer E., is just great. I give him 6 stars ****** Five is not enough.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Upland, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
verified customerVerified Customer
Category: Service
Good service
They make it comfortable while you wait.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/18/2019
Service Type: Repair
Category: Service
usually have good service
I was let down by the rude response when I was just going to ask an estimated time of completion
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/19/2019 04:23 PM

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 03/19/2019 04:24 PM

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
BL
gravatar
Belinda L.
Diamond Bar, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and thorough
Great service technician. He’s an asset to your company.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/18/2019 10:55 AM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
BM
gravatar
Beatrice M.
Pico Rivera, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My review.
I always get immediate help and overwhelming courtesy.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/18/2019 10:57 AM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
CB
gravatar
Christine B.
Whittier, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is so nice!!
Javier always takes care of me with a smile, always asks how I have been. He is honest and doesn't try to sell me extra services!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/18/2019 10:57 AM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
BN
gravatar
Bernadette N.
La Palma, CA
2018 Hyundai Ioniq Plug
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly atmosphere and fast service.
Didn't have to wait long for the service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/18/2019 10:59 AM

Your feedback is very valuable to our dealership.

We are so glad your experience here was a positive one.

We also appreciate 5 stars.          

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Bell, CA
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Your employees commitment
Fulfill your agreement
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/14/2019 12:15 PM

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
GD
gravatar
Gustavo D.
Pico Rivera, CA
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great CS service
As always, Javer got me in and out without any delays.
He always exceeds the expectations I have and that is the reason I keep coming back to Puente Hills Hyundai Service department!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/14/2019 12:16 PM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^      

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
IV
gravatar
Isaiah V.
San Dimas, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Always served with great customer service in timely manner
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/12/2019 01:48 PM

 

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

                            

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
RR
gravatar
Rhio R.
Hacienda Heights, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
They have always treated me very good there and I also just recommended a friend and he will be buying a car from you this week because your service has been very good to me
Like I said your service has always been good I have recommended a friend and he will be buying a car from you guys this week
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/08/2019 08:06 AM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

                            

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
LA
gravatar
Lilian A.
La Puente, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
They are very good at what they do.
Always attentive and ready to help.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/08/2019 08:06 AM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
HM
gravatar
Helga M.
Hacienda Heights, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Service was great. I was a walk in and they had me out in less than 90 minutes for an oil change. They even washed my car.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/05/2019 04:23 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
MF
gravatar
Manuel F.
Maywood, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Sean was amazing
Great service and in a very quick.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/02/2019 02:04 PM

Thank you so much for the great review.
We also appreciate 5 stars.
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.


Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
AL
gravatar
Alejandra L.
Montebello, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and friendly service
I bought my Tucson here to begin with and they hooked it up with a great deal so of course I come for service and it’s just as great, always friendly, fast, and reliable
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:19 PM

Your kind words are much appreciated.
We always appreciate positive feedback from our customers.
Thank you for taking the time to fill out our survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 03/02/2019 02:05 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
AJ
gravatar
Arlette J.
La Puente, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
definitely would recommend to others! Fast, and accurate
Tino was great!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:20 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 03/02/2019 02:05 PM

We understand your time is valuable.  We appreciate your feedback.
We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
MS
gravatar
Meghan S.
Whittier, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I have delt with Jay and JJ both very professional and knowledgeable
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:23 PM

We understand your time is valuable.  We appreciate your feedback.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
SY
gravatar
Sunny Y.
Hacienda Heights, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
I feel welcomed.
The emploees are very kind and the services are great.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:24 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
RW
gravatar
Rebecca W.
West Covina, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recalls
I had multiple recalls open on my vehicle and the gentlemen there not only took my car in early but the estimated 2.5/3 hours that they gave me ended up only being 2 hours. Plus the free car wash was also very appreciated.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:25 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
JS
gravatar
Joseph S.
Diamond Bar, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Friendly and quick service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/25/2019 05:31 PM

Thank you for taking the time to fill out our survey.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.