Thank you for feeling out the survey. We will try harder next time to get 5 stars from you.
If I may say something though.... We did not charge any labor for your recall. Rodent damage is not covered under warranty and there is not much we can do.
Regardless, if you feel the experience at our department was unpleasant, it is our fault.
Please call me if I can help you in the future. My direct line is 626-581-5353.
Thank you again for filling out the survey and agreeing to re score.
It’s unfortunate the service did not meet your expectations. Please call us if we can help you in the future.
Thank you for agreeing to re score.
Thank you for feeling out the survey, again. We will try harder next time to get 5 stars from you.
Sean KimWe are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.
Thank you for your input. Customer satisfaction is our #1 priority but as you experienced, it is not always successful.
For a long wait, everyday is kind of unpredictable. When we have too many cars, lube rack and car wash get backed up...but I do apologize for no explanation part. We are trying to find better way to shorten the waiting time though.
Please call us back if we can help you in the future. We will do better next time.
Thank you for filling out the survey.
Thank you for your input. Customer satisfaction is our #1 priority but as you experienced, it is not always successful.
As for the recommendations, we tested the battery and it failed the load test. We pulled out your filter and it was dirty. We checked the coolant, debris were floating and decolonization was started. Your brake pads and fluid were OK though... I think you just chose to believe Pep Boys. Not us.....
For a long wait, Saturday is kind of unpredictable. When we have too many cars, we have to limit diagnostic work so we can try to finish current customers in time. We are trying to find better way to shorten the waiting time on weekend.
I can feel that you are upset but please do not treat our department like unethical cheaters. We do not run business like that here. Customer satisfaction has been always the #1 goal and we all are proud of serving our loyal Hyundai customer.
Regardless, if you feel the experience at our department was unpleasant, it is our fault. Please call me directly at 626-581-5353 if we can help you in the future.
Thank you again for filling out the survey.
Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^
It’s unfortunate the service did not meet your expectations. Please call us if we can help you in the future.
Thank you for filling out the survey.
It’s unfortunate the service did not meet your expectations. But I am glad to hear that at least Tino did a good job. Please call us if we can help you in the future.
Thank you for the re scoring. Tino appreciate you, too.^^
We will make sure to take care of you better next time.
It’s unfortunate the service did not meet your expectations. Please call us back if we can help you in the future.
Sean KimI am sorry that your experience with us was not a good one. Sometimes we have days like that. Please visit us again and look for me. I will personally take care of you. Thank you for taking your time to fill out the survey.
Sean KimI agree with you. I am glad we make you happy. Thank you for taking time and do survey.
Sean KimHi Courtney,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience
Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.
Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience
Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit
Hi Linde,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience