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DONNIE VO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 reviews)
76

Reviews of DONNIE VO

LM
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Linde M.
Rowland Heights, CA
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Not so complete auto service
Quick to advise services, then you pick up vehicle and then don't have anymore time for you. the only reason i bring in our vehicle for service is because we paid for extended services.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/03/2018 01:17 PM

Hi Linde,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
Verified Customer
Pico Rivera, CA
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
verified customerVerified Customer
Category: Service
Quick to resolve issue
Following a review I gave about my disappointment, Advisor, Corina called to correct the situation, offering her personal attention at my next visit. She was very understanding and apologetic about my recent visit. I appreciate her taking the time to rectify the situation. Thank you, Corina! This is an example of great customer service!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/04/2018
Service Type: Repair
Category: Service
A little disappointed
I'm usually very pleased with the service received. Unfortunately, I'm assuming because of lack of communication, a concern I had about one of my tires was not addressed when I took the vehicle in for regular scheduled maintenance. It was visually inspected, but I doubt that it was removed from the vehicle for a more in depth inspection. I was told that because of limited staff and the amount of customers, I could take it in another day when they weren't as busy.

Otherwise, the visit was good--nice waiting area, tv, free wifi, popcorn, hot dogs and coffee/tea available.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2018 02:46 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
DV
DONNIE VO
LM
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Linde M.
Rowland Heights, CA
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Close to home
.......
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/22/2018 01:41 PM

Linde,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
DV
DONNIE VO
SK
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Stanley K.
Rowland Heights, CA
2016 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Stan kan
Treat your Genesis customer better and update your mechanics skill
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/08/2018 07:45 AM

Hi Stanley,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that yoI will  contact you directly.

Employees worked with
DV
DONNIE VO
GW
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Gary W.
La Puente, CA
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall service
See previous page.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/26/2018 07:39 AM

Hi Gary,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
EO
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Emilio O.
Hacienda Heights, CA
2021 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Phone need to check
Re - verify what was written phone number in the work order. Sometimes phone in the work order is more accurate than the phone when it was buy.
SEAN K., Service Director from Puente Hills Hyundai responded on 01/19/2022 01:50 PM

Dear customer,
  Thank you for filling out the survey.  Saturday is always busy and chaotic.....We apologize for the inconvenience . We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Whittier, CA
2020 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Usual maintenance visit
Friendly service.
SEAN K., Service Director from Puente Hills Hyundai responded on 08/12/2021 03:14 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
SC
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Susie C.
Monterey Park, CA
2020 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First time inspection
Everything was satisfactory
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/21/2020 03:03 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 07/21/2020 03:04 PM

I meant to say NEXT time we will work harder to get 5 stars from you. ^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
Verified Customer
Los Angeles, CA
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Workers are friendly
Clean place and workers were very friendly
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
ER
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Edwin R.
South Gate, CA
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service repair
I like this place, freedom to look around to new or used vehicles sales off your back and they have helpful people.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
JQ
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Jamie Q.
Montebello, CA
2019 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
ABOVE AVERAGE SERVICE
A 4.5 STAR DEALERSHIP
Recommended
Employees worked with
DV
DONNIE VO
Verified Customer
Hacienda Heights, CA
2017 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2019
verified customerVerified Customer
Category: Service
Service dept.
Your questions were regarding the dealership NOT just the Service dept.
I am happy with my service advisor, Tino
Lozano. THE SERVICE DEPT IS VERY
RESPONSIVE.
Not Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
RV
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Robert V.
Monterey Park, CA
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Communication
They know what I need and they get it done
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
LM
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Lisa M.
Hacienda Heights, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are organized
They do a good job on customer service
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
MS
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Michael S.
Whittier, CA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
service
Javier
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/16/2019 04:00 PM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
La Puente, CA
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
staff is very customer centric
staff is attentive
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/10/2019 08:40 AM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
SK
gravatar
Seung K.
West Covina, CA
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Seung k
Most times no pick up the phone when I calling service department
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/31/2018 10:31 AM

Thank you for feeling out the survey. We will try harder next time to get 5 stars from you.

                                          

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Rowland Heights, CA
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great work!
Work was done faster than I thought it would and was ready as soon as I got back to pick it up!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/23/2018 10:43 AM

We appreciate your feedback and look forward to making your experience with us to be a great one next time so we can earn 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
West Covina, CA
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
All good
Good
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/21/2018 09:55 AM

Thank you for taking your time and filling out the survey.
We will try harder to earn 5 stars from you next time.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
West Covina, CA
2013 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance parts
The advisors were able to let the customers know what parts of the car needs to be fixed and gave accurate estimates of how long it will take to fix it.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/29/2018 10:42 AM

Thank you for the review.  We will work harder and make sure to earn 5 stars from you next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
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