DV

DONNIE VO

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 reviews)
76

AS
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Albert S.
San Dimas, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy Hyundai customer
The staff is always very friendly and professional. I especially like the discount coupons which keeps maintenance costs low.
Recommended

Verified Customer
Rosemead, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Everyone was very nice and helpful.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/20/2020 01:21 PM

Your feedback is very valuable to our dealership.

We are so glad your experience here was a positive one.

We also appreciate 5 stars.     

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

JT
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Joseph T.
Chino Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Visit
Friendly and great customer service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/19/2020 12:45 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

MJ
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Monti J.
Walnut, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
I went to the dealership to get a oil change on my Tucson on a Wednesday. I was in and out within an hours, and that included a car wash.
The young man behind the counter that help me was wonderful. I truly recommended Puente Hills Hyundai
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/11/2020 11:40 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

RH
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Richard H.
Montebello, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
I’m always greeted and informed anything new that my car need to get done
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/11/2020 11:41 AM

Your feedback is very valuable to our dealership.

We are so glad your experience here was a positive one.

We also appreciate 5 stars.     

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

Verified Customer
Los Angeles, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Workers are friendly
Clean place and workers were very friendly
Recommended

Verified Customer
Walnut, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Helpful Team
Joel was really direct and informational. It was really nice of him to even apply a discount on the 15,000 miles maintenance. I will definitely come back again.
Recommended
Employees worked with

YE
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Yvette E.
Rowland Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service on Hyundai
Great customer service and well mannered .
Recommended

MT
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Michael T.
Diamond Bar, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
location & clean
Friendly, completed as promised & free wash too
Recommended
Employees worked with

Verified Customer
West Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service
The customer service always meets my expectations.
Recommended

ER
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Edwin R.
South Gate, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service repair
I like this place, freedom to look around to new or used vehicles sales off your back and they have helpful people.
Recommended

JG
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Janeth G.
Monterey Park, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car service
Very friendly
Recommended
Employees worked with

DT
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Diane T.
San Gabriel, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and thorough service!
It always feels like I get more than what is required. At my 60k-mile - which is a lot of service items (= expensive) - it feels like they also did an alignment. I could tell that I needed one, but it's not one of the 60k service items. And, when I reviewed the itemized bill, it looked very reasonable for what was done, including the labor rate charged. I'm a Joel/Jesse/Donny devotee. Thanks guys!
Recommended
Employees worked with

Verified Customer
Rowland Hghts, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I had great service and experience when have my car worked on.
Recommended

SJ
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Steven J.
Rowland Hghts, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service.
Great customer service. Friendly team members.
Recommended

PA
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Peter A.
San Gabriel, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
I’ve though I had a good experience at this Dealership with my Daughters car and came back all the way from Rancho Cucamonga. Next time I feel like I should go to a dealer closer to me. Now that I look back at both services they were both recalls and we ended paying labor costs.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/05/2019 08:39 AM

 

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.
If I may say something though.... We did not charge any labor for your recall.  Rodent damage is not covered under warranty and there is not much we can do. 

Regardless, if you feel the experience at our department was unpleasant, it is our fault.
Please call me if I can help you in the future. My direct line is 626-581-5353.
Thank you again for filling out the survey and agreeing to re score.


Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

YK
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Yong K.
Diamond Bar, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Very kind
Nice people's
Recommended

Verified Customer
Diamond Bar, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Its good
Great service on a very personal basis. Just great.
Recommended

DL
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David L.
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mr David C Lopez
The People, they know their Stuff
Recommended
Employees worked with

OR
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Oscar R.
West Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I've been a family member of puente Hyundai sinse 2011 Ive bout three cars and I am very satisfied with all of the employees their. Very professional.
Recommended
Employees worked with
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