EO

EARL Ostreicher

Service Advisor
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(810 reviews)
78

MS
gravatar
Mary S.
Casselberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous service, always very satisfied.
I always experience courteous service and are always satisfied. I love my Kona.
Recommended
TONY L., Service Manager from Holler Hyundai responded on 07/23/2020 02:57 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

NK
gravatar
Natalia K.
Sanford, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great, very fast
Love this place! Thank you!
Recommended
TONY L., Service Manager from Holler Hyundai responded on 07/20/2020 06:20 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

LV
gravatar
Liliam V.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Beautiful services
Excellent services and great customer services
Recommended
TONY L., Service Manager from Holler Hyundai responded on 07/18/2020 02:27 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

DT
gravatar
Dianne T.
Casselberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service department
Thank you Ty for your excellent service. You are the man!
Recommended
TONY L., Service Manager from Holler Hyundai responded on 07/17/2020 02:29 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

DW
gravatar
Deborah W.
Altamonte Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great job
great people excellent work preform close to work
Recommended
TONY L., Service Manager from Holler Hyundai responded on 07/10/2020 10:31 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

AW
gravatar
Arlene W.
Maitland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Go the extra mile.
I received exceptional service on an engine problem plus getting some warranty issues straightened out. Would never happen at any other dealership I've used over the years. Ty made it hassle free for me.
Recommended
TONY L., Service Manager from Holler Hyundai responded on 07/07/2020 12:37 PM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

Verified Customer
Longwood, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Excellent service and communication. Thank you
Recommended
TONY L., Service Manager from Holler Hyundai responded on 07/03/2020 02:28 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

WR
gravatar
William R.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Professionalism
I will return for more service.
Recommended
TONY L., Service Manager from Holler Hyundai responded on 06/20/2020 02:57 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

Verified Customer
Altamonte Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Well taken cared of my concerns?
Recommended
TONY L., Service Manager from Holler Hyundai responded on 06/15/2020 02:29 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

DA
gravatar
Doris A.
Deltona, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Simply the BEST!!
What makes this place so great? First off, it would be Ty in the service dept. He listens, he explains and assist me with all my car needs. I need an Uber! I got it quickly through Hyundai. Second, is the reliable service i get from the service techs in a timely manner.
Recommended
TONY L., Service Manager from Holler Hyundai responded on 06/10/2020 11:35 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

JS
gravatar
Jakalia S.
Apopka, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
The best
This is the only place service my car and I absolutely love TY. His communication is absolutely great. He keeps you in the loop on what’s going on. If your car needs something else and he notice it. He will definitely reach out to you and let you know. Thanks TY for taking care of Kindle(My Car).
Recommended
TONY L., Service Manager from Holler Hyundai responded on 06/01/2020 02:24 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

JP
gravatar
Josh P.
Maitland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistent Great Service
Ty and the rest of the Holler Hyundai Team always do a great job whenever I have to bring my car in for anything. Always satisfied with my experience.
Recommended
TONY L., Service Manager from Holler Hyundai responded on 05/29/2020 09:57 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

Verified Customer
Casselberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great
Recommended
TONY L., Service Manager from Holler Hyundai responded on 05/29/2020 02:40 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

PY
gravatar
Paola Y.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Ty, provided me with great service and guidance. Very thankful!
Recommended
TONY L., Service Manager from Holler Hyundai responded on 05/26/2020 02:59 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

Verified Customer
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Ty always showing concern for any issues. Got service in a timely manner
Recommended
TONY L., Service Manager from Holler Hyundai responded on 05/26/2020 02:57 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

SM
gravatar
Sandra M.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service
Great service I would recommend them highly.
Recommended
TONY L., Service Manager from Holler Hyundai responded on 05/26/2020 02:55 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

Verified Customer
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Incredible Customer Service from Ty, but no employees wore masks
We wear masks primarily to protect others in case we have Coronavirus and don't know it. Employees who wear masks demonstrate they care about customers. No employees at Holler Hyundai were wearing masks.
Recommended
TONY L., Service Manager from Holler Hyundai responded on 05/20/2020 06:01 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

SC
gravatar
Sabrina C.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Another excellent service visit
I took my Santa Fe in for an oil change and warranty repair. Was super fast and easy to make an online appt and Ty my advisor texted me to keep me up to date on my service. Since they needed my car all day for a lengthy warranty repair, Ty set up a complimentary Uber ride to and from work which made it a snap to get my car serviced and still get my work day in. I was happy to see social distancing stickers, Plexiglass at work stations and masks being worn. They were respectful of our pandemic kinda times.

Ty always gives me clear communication and answers my questions fully. I go to the dealership for service regularly and they have great offers like coupons and Castrol oil rebate checks....making the price reasonable.
Recommended
TONY L., Service Manager from Holler Hyundai responded on 05/19/2020 02:54 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

WT
gravatar
Wesley T.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service at Holler Hyundai
Great service! Ty is the best service dealer anywhere! Always enjoy the experience with Holler Hyundai!
Recommended
TONY L., Service Manager from Holler Hyundai responded on 05/19/2020 02:53 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

AJ
gravatar
Andrew J.
Winter Park, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ty again represented Holler Hyundai with great service
Again I had great service here at Holler Hyundai. From when you drive up, to you do the paperwork just politeness and courtesy. I made my appointment online which allowed me to explain why I was coming in for service. Another great job done. :)
Recommended
TONY L., Service Manager from Holler Hyundai responded on 05/16/2020 02:31 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.